M_M33 Posted March 2, 2023 Share Posted March 2, 2023 I (33 y/o black female) had my first HT w Dr Diep almost 2 years ago and I’m not happy with the results mainly because of poor density and bumps literally at every recipient site. I’ve heard Dr. Mwamba is a great choice as he repairs other’s work but it seems impossible to get in touch with them. I filled out their online form, called, emailed and no response. It has been over a month. At this point I feel hesitant going forward with them since their customer service seems nonexistent. Any advice? Link to comment Share on other sites More sharing options...
Senior Member nicoandgello Posted March 3, 2023 Senior Member Share Posted March 3, 2023 (edited) A lot of top clinics have terrible response times. Ive heard that some doctors take up to 2 years just to respond to email. Its a joke really, but it is accepted, because these doctors dont need your money. They get a lof of request, and most of the good ones do 1 surgery a day, so there is no way they can meet the demand. If you like Dr Mwamba's work you should send your request to other top docs. Dr Heitmann, Dr Pinto, Dr Feriduni, Hattingen, Dr Bisanga, Dr Ferreira, Dr Pekiner, Dr Keser. If you want a good surgeon, you will have to wait. Edited March 3, 2023 by nicoandgello Link to comment Share on other sites More sharing options...
Senior Member mr_peanutbutter Posted March 3, 2023 Senior Member Share Posted March 3, 2023 try bisanga Link to comment Share on other sites More sharing options...
Regular Member Otis james Posted March 3, 2023 Regular Member Share Posted March 3, 2023 I must say, I’ve not had to wait long for reply’s off anybody! I’ve contacted, and heard back from Fuegenix (he speak directly to you on WhatsApp!), pinto, Mwamba, Pekiner, Bisanga, Bicer, and UK doctors…. It does seem odd that some don’t have much joy… Link to comment Share on other sites More sharing options...
Senior Member hairthere Posted March 3, 2023 Senior Member Share Posted March 3, 2023 Bumps at every recipient site sounds like you might be prone to keloid scarring. This isn't the doctor's fault so proceed cautiously with further surgery no matter who you go to. I am the owner/operator of AHEAD INK a Scalp Micropigmentation Company in Fort Lee, New Jersey. www.aheadink.com Link to comment Share on other sites More sharing options...
M_M33 Posted March 3, 2023 Author Share Posted March 3, 2023 Hi thanks for letting me know. I have no history with keloid scarring and have had plenty of incidents that could have led to keloids. It looks like the dreaded cobble stoning and I’ve seen a fair share of Diep’s patient with these bumps.. see below for an example. Link to comment Share on other sites More sharing options...
Senior Member AlexMeister21 Posted March 3, 2023 Senior Member Share Posted March 3, 2023 Did you email customer.care@mywhtc.com? I had issues communicating with Mwamba's clinic as well. He's a good surgeon though and is usually very busy so if you really want to see him, I suggest continuing to follow up by email until they respond. Dr. Laorwong - 1,837 grafts FUE + BHT (Jan. 31, 2023) Link to comment Share on other sites More sharing options...
Administrators Melvin- Admin Posted March 3, 2023 Administrators Share Posted March 3, 2023 Use our link https://hairtransplantnetwork.com/dr-patrick-mwamba We can then get involved if you receive no response. 1 I’m a paid admin for Hair Transplant Network. I do not receive any compensation from any clinic. My comments are not medical advice. Check out my final hair transplant and topical dutasteride journey: View my thread Topical dutasteride journey Melvin- Managing Publisher and Forum Moderator for the Hair Transplant Network, the Coalition Hair Loss Learning Center, and the Hair Loss Q&A Blog. Follow our Social Media: Facebook, Instagram, Linkedin, and YouTube. Link to comment Share on other sites More sharing options...
Senior Member HappyMan2021 Posted March 3, 2023 Senior Member Share Posted March 3, 2023 Move on and keep searching for other docs. Either they are busy or they very well may not want to take you on as a patient, for whatever reason. Its not uncommon to be rejected as a repair patient - even among the 'repair' clinics. Its like job searching, keep applying until you find your perfect match. Link to comment Share on other sites More sharing options...
Regular Member Rafael Manelli Posted March 3, 2023 Regular Member Share Posted March 3, 2023 Mwamba is notorious for this. I’ve seen maybe 5 separate posts about how hard it is to get in touch with him. Sorry about your experience with Diep. He is notorious for the issue you mentioned, Link to comment Share on other sites More sharing options...
Regular Member omarca Posted March 3, 2023 Regular Member Share Posted March 3, 2023 I got a ht from mwamba and the communication with the clinic was excellent for me! Hope this helps Link to comment Share on other sites More sharing options...
M_M33 Posted March 5, 2023 Author Share Posted March 5, 2023 On 3/3/2023 at 7:35 PM, Melvin- Moderator said: Use our link https://hairtransplantnetwork.com/dr-patrick-mwamba We can then get involved if you receive no response. Hi, A representative named Pax Ngemba finally reached out to me and had me pay 50 EUR to secure a video consultation with Dr Mwamba for next week. I am trying to email them to get the link to the video consultation but I’m suddenly getting delivery failure notifications for customer.care@mywhtc.com and pax@mywhtc.com I would be so alarmed if this Dr didn’t have an excellent reputation. Did you guys have a similar experience? btw, I emailed info@fueclinic.com to notify them of these issues with their email server, since Mwamba can be contacted through 2 different websites . Have yet to hear from them. Link to comment Share on other sites More sharing options...
Administrators Melvin- Admin Posted March 5, 2023 Administrators Share Posted March 5, 2023 9 hours ago, M_M33 said: Hi, A representative named Pax Ngemba finally reached out to me and had me pay 50 EUR to secure a video consultation with Dr Mwamba for next week. I am trying to email them to get the link to the video consultation but I’m suddenly getting delivery failure notifications for customer.care@mywhtc.com and pax@mywhtc.com I would be so alarmed if this Dr didn’t have an excellent reputation. Did you guys have a similar experience? btw, I emailed info@fueclinic.com to notify them of these issues with their email server, since Mwamba can be contacted through 2 different websites . Have yet to hear from them. Let me tag @Dr. Patrick Mwamba I’m a paid admin for Hair Transplant Network. I do not receive any compensation from any clinic. My comments are not medical advice. Check out my final hair transplant and topical dutasteride journey: View my thread Topical dutasteride journey Melvin- Managing Publisher and Forum Moderator for the Hair Transplant Network, the Coalition Hair Loss Learning Center, and the Hair Loss Q&A Blog. Follow our Social Media: Facebook, Instagram, Linkedin, and YouTube. Link to comment Share on other sites More sharing options...
M_M33 Posted March 16, 2023 Author Share Posted March 16, 2023 Update: finally got in touch with Mwamba and was able to schedule an in-person consultation with him for next month. I’m extremely pleased after this first impression. He is patient, knowledgeable and caring. I’ll post my results in the future. Link to comment Share on other sites More sharing options...
Regular Member Maballack Posted April 4, 2023 Regular Member Share Posted April 4, 2023 On 3/5/2023 at 6:26 PM, Melvin- Moderator said: Let me tag @Dr. Patrick Mwamba I am also willing to get in touch with Dr. MWAMBA Link to comment Share on other sites More sharing options...
Regular Member patronovski Posted March 22 Regular Member Share Posted March 22 The customer service is not so good, i had the same problem. Link to comment Share on other sites More sharing options...
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