3months post Eugenix repair

[Rawkerboi]

This is really disappointing. 

What Eugenix said about this? 

[Observatory40]

7 hours ago, Tommy1991 said:

Just coming up post 11months.

Got my hair cut to grade 8 on top today.

Some photos of the left hand side of the hairline as I don’t think I focused on this previously. 

The photos speak for themselves. Need not say anymore other than a complete waste of my time, investment and my money with Eugenix and Dr Arika. 
 

 

Sorry to see this kind of result. That work in the corner is rough.... Has the clinic offered you a refund so you can get it fixed elsewhere or at minimum, a repair?

[Tommy1991]

12 hours ago, Observatory40 said:

Sorry to see this kind of result. That work in the corner is rough.... Has the clinic offered you a refund so you can get it fixed elsewhere or at minimum, a repair?

They have offered a free touch up which is of no use to me considering the issues I highlighted. 
 

[Tommy1991]

14 hours ago, Rawkerboi said:

This is really disappointing. 

What Eugenix said about this? 

Eugenix don’t actually respond on the majority of the issues I have highlighted, only a couple such as the hairline lowering (which is so obvious even between old photos and new) 

Something along the lines of “when you plan your trip to India we will do the needful” is the clinics response. 

 

[TheManeMan]

On 6/20/2023 at 3:51 PM, Tommy1991 said:

Eugenix don’t actually respond on the majority of the issues I have highlighted, only a couple such as the hairline lowering (which is so obvious even between old photos and new) 

Something along the lines of “when you plan your trip to India we will do the needful” is the clinics response. 

 

Are you considering another surgeon to correct it? If so, who are you considering?

Stay positive man. Don't let the bastards get you down. Where there is a will, there is a way.

[Tommy1991]

On 6/24/2023 at 5:20 PM, TheManeMan said:

Are you considering another surgeon to correct it? If so, who are you considering?

Stay positive man. Don't let the bastards get you down. Where there is a will, there is a way.

I’ve already chosen Dr Feriduni this time around. A doctor who has shown good ethical practice time and time again with good consistent repairs. 

Scheduled for April 2024. Approx 3 surgeries. Extraction of the hairline approx.

€7.5k for this so called repair by Eugenix with. To put that into perspective, Dr Feriduni has quoted me approx the same.

 

 

 

[mrmane85]

6 hours ago, Tommy1991 said:

I’ve already chosen Dr Feriduni this time around. A doctor who has shown good ethical practice time and time again with good consistent repairs. 

Scheduled for April 2024. Approx 3 surgeries. Extraction of the hairline approx.

€7.5k for this so called repair by Eugenix with. To put that into perspective, Dr Feriduni has quoted me approx the same.

 

 

 

How many hairs do you expect to extract?

[Tommy1991]

On 6/26/2023 at 2:56 AM, mrmane85 said:

How many hairs do you expect to extract?

800 grafts removed from hairline. 

[ITA]

9 hours ago, Tommy1991 said:

800 innesti rimossi dall'attaccatura dei capelli. 

😩 800 grafts are a lot, are they all from the first transplant or was Eugenix also wrong to graft others during their "repair"?

[Big Rome]

On 6/25/2023 at 8:14 PM, Tommy1991 said:

I’ve already chosen Dr Feriduni this time around. A doctor who has shown good ethical practice time and time again with good consistent repairs. 

Scheduled for April 2024. Approx 3 surgeries. Extraction of the hairline approx.

€7.5k for this so called repair by Eugenix with. To put that into perspective, Dr Feriduni has quoted me approx the same.

 

 

 

Ferundi is a master, I believe he can rectify this for you 👏🏻

[mrmane85]

1 hour ago, Big Rome said:

Ferundi is a master, I believe he can rectify this for you 👏🏻

Agree

[Tommy1991]

3 hours ago, ITA said:

😩 800 grafts are a lot, are they all from the first transplant or was Eugenix also wrong to graft others during their "repair"?

There is no doubt the majority are from the first transplant, I am not delusional about that. 

However, the facts show the situation has been made worse in certain areas as I have highlighted, which should not be the case for any repair. 

[Tommy1991]

3 hours ago, Big Rome said:

Ferundi is a master, I believe he can rectify this for you 👏🏻

Totally agree, I think he has shown repeated successes in similar cases. Maybe not as extensive… but I have 100% confidence it will be a lot better. 

[Tommy1991]

Dear all, As I am just 12months post this repair by Eugenix and Dr Arika, I would like to recap on the unprecedented number of issues.

 

1. There is a thinned area behind the newly transplanted hair that was ignored by Eugenix and they had not informed the patient, i.e, me. It is quite clear this was not shock loss as others eluded to. You can see this even with dry hair in below photo 6.

 

2. Hairline was slightly lowered and a visible reduction in my temporal peaks & straightening of the hairline. This was clearly discussed prior surgery as it was not what I wanted and definitely not what should have been done. The pre and post photos below clearly show this. The clinic still deny this, despite clear evidence. I highlighted this on day 2 but I gave them the benefit of the doubt after discussion. 

 

3. Right hand temple is very poorly repaired.

 

4. Left hand side of entire Zone 1 is really pathetic. Gaps everywhere.

 

Please note, this is my word for word request to the clinic prior to my arrival in New Delhi. This was the goal heading to New Delhi...

"I would like to have the temples corrected for a more natural appearance and this may mean raising the hairline slightly which I am okay with. There is also some multi hair grafts in the hairline that would need to be extracted.

 I believe that my hair was never that dense to begin with but even a 15-20% increase in the hairline density would make me very happy. There are many single hair grafts never touched from my previous transplant on the sides of the donor which Dr Arika explains well in her videos online, if possible these could be used for the hairline."

Photo 1 = Pre Surgery and taken May 2022. You can clearly see this appeared somewhat natural as oppose to the portrait post surgery. Photo 2 = Pre surgery and taken early May 2022. All other photos are post surgery. The final portrait photo versus pre portrait photo speaks volumes.

Lets be real here and state this was by no means one of the more difficult repairs it should be so much better with proper care and planning. 

The clinic is totally unresponsive as of today, really shows a lack of morals and ethics with this clinic... As I do not accept a "free touch up". It just goes to show they only want to hear about decent results. Once you do not fall into that category, bye bye. 

 

[Eugenix Hair Sciences]

@Tommy1991

 

We understand that you have expressed your dissatisfaction with your hair transplant procedure. We want to assure you that we value you as our esteemed patient.

Firstly, we want to emphasize that we put in our best efforts to ensure a successful procedure for you, and we followed your decisions and instructions at the time. However, your case required corrective surgery, and we tried to correct it by adding density behind your existing hairline and extracting grafts on the corners. 

Although you weren't happy with previous low hairline but as per your decision, there was plan to extract those grafts but to make that hairline look more natural.
Also, the extraction on corners wasn't 100% successful as the transected grafts grow back & many hairs are in telogen phase of hair cycle (at every cross section of time) that tend to grow later.

We also advised you that because to the telogen phase, the excision of any undesirable grafts will need multiple sittings.  Despite the challenges, we put our 100 percent effort into ensuring the best outcome.

Because there were many pre-existing hairs at the time of the procedure, the thinning area was not addressed, which may have resulted in shock loss.

Considering your previous concern about lowering the hairline, we want to let you know that The day after your treatment, you asked if we had lowered your hairline, and we responded by showing you all of the post-procedure pictures on a large screen. It is a fact that we have never lowered your hairline by a single millimeter. 
Our doctor and team placed our best effort and on the same time we informed you that corrective surgery will require multiple sittings.

As we discussed earlier, we would also like to extend our commitment to your satisfaction. We can schedule another touch-up session with the assistance of the Eugenix team and doctor.

Warmest Regards
Eugenix Hair Sciences 

[Tommy1991]

3 hours ago, Eugenix Hair Sciences said:

@Tommy1991

 

We understand that you have expressed your dissatisfaction with your hair transplant procedure. We want to assure you that we value you as our esteemed patient.

Firstly, we want to emphasize that we put in our best efforts to ensure a successful procedure for you, and we followed your decisions and instructions at the time. However, your case required corrective surgery, and we tried to correct it by adding density behind your existing hairline and extracting grafts on the corners. 

Although you weren't happy with previous low hairline but as per your decision, there was plan to extract those grafts but to make that hairline look more natural.
Also, the extraction on corners wasn't 100% successful as the transected grafts grow back & many hairs are in telogen phase of hair cycle (at every cross section of time) that tend to grow later.

We also advised you that because to the telogen phase, the excision of any undesirable grafts will need multiple sittings.  Despite the challenges, we put our 100 percent effort into ensuring the best outcome.

Because there were many pre-existing hairs at the time of the procedure, the thinning area was not addressed, which may have resulted in shock loss.

Considering your previous concern about lowering the hairline, we want to let you know that The day after your treatment, you asked if we had lowered your hairline, and we responded by showing you all of the post-procedure pictures on a large screen. It is a fact that we have never lowered your hairline by a single millimeter. 
Our doctor and team placed our best effort and on the same time we informed you that corrective surgery will require multiple sittings.

As we discussed earlier, we would also like to extend our commitment to your satisfaction. We can schedule another touch-up session with the assistance of the Eugenix team and doctor.

Warmest Regards
Eugenix Hair Sciences 

That’s not the case, having paid for a full package with Dr Arika and have her running from surgical to surgical room with little planning and rushing through procedures leads to results like this.
 

This 1st of repair procedures should have left my hair in a more natural state, not worse. 

Based on the number of issues and a very poor repair, a “touch up” is the least that’s required. The quality within every aspect, is really poor. 

It’s clear that this repair by Eugenix was primarily aimed at adding density and correcting in fact, nothing. 

photos show the hairline has been slightly lowered together with temporal peaks. It’s clear as day. 
 

The photos do not lie, nor does the opinion of those whom I know. The standard of this repair is really shocking. 

 

Edited July 12, 2023 by Tommy1991

[Tommy1991]

On 7/12/2023 at 6:14 PM, Eugenix Hair Sciences said:

@Tommy1991

Because there were many pre-existing hairs at the time of the procedure, the thinning area was not addressed, which may have resulted in shock loss.

Let me also address this point separately. If the clinic or the doctor was really concerned about shock loss to the thinned area they never would have placed grafts into the hairline which looked equally as thin or for that matter, taken the repair on. 

Honestly. the level of excuses is just unbelievable. 
 

hopefully this will help many others on this forum considering Eugenix for a repair.

[Carla]

On 7/26/2023 at 1:16 AM, Tommy1991 said:

Let me also address this point separately. If the clinic or the doctor was really concerned about shock loss to the thinned area they never would have placed grafts into the hairline which looked equally as thin or for that matter, taken the repair on. 

Honestly. the level of excuses is just unbelievable. 
 

hopefully this will help many others on this forum considering Eugenix for a repair.

Thank you so much for making the effort to post your honest review about your hair transplant surgery at Eugenix. 

[consequence]

I'm sorry you had to go through all this. What are you going to do now?

[Tommy1991]

On 9/6/2023 at 9:32 AM, consequence said:

I'm sorry you had to go through all this. What are you going to do now?

Repair by Feriduni in Apr-24.

[ITA]

4 hours ago, Tommy1991 said:

Riparazione da parte di Feriduni il 24 aprile.

Good choice. 👍

[lovinitl9]

it's a bit worrisome that this forum is a little to biased in advocating for this institute. it does not sit well with me 

[lovinitl9]

they did this in the past with rahal as well, where I had terrible results 

[Berba11]

33 minutes ago, lovinitl9 said:

it's a bit worrisome that this forum is a little to biased in advocating for this institute. it does not sit well with me 

Lots of people have had excellent results from Eugenix, including results that almost no other surgeons could have produced. The OP is a reasonable guy and doubtless agrees with that (and is why he went there himself!).

That said, it's clear the OP didn't get the care and attention his case required, and it's also true there are some other results with issues as well. Ultimately a clinic that performs probably over 1,000 surgeries per year will have more poor outcomes than one that performs 200 surgeries per year, but I highly doubt the *prevalence* of bad results is greater than most of the other excellent clinics globally.

Personally I think the forum is quite fair overall, but obviously a good clinic with credit in the bank will often be given the benefit of the doubt when the odd poor outcome appears. At the end of the day, Tommy's thread exists here for all to see - and quite rightly too. I'm looking forward to following the next steps in his journey and am sure everything will go well in Dr Feriduni's care.

[Tommy1991]

15 hours ago, lovinitl9 said:

it's a bit worrisome that this forum is a little to biased in advocating for this institute. it does not sit well with me 

Certainly in this thread there are some users who have tried to come up with some excuses or rather explanations for this poor repair when in reality it’s just been poor from the clinic and doctor themselves, but in general I don’t think these people are biased towards any clinic and they were genuinely trying to be optimistic. They provide excellent information for us all on this forum and it’s certainly highly valued/respected by a lot. 
 

The reality is they produce a lot more positive good results than poor results. This is why I choose them. Unfortunately, not in my case and this should be accepted by the clinic and the doctor.