Warning about Ross Medical Hair Restoration (Dr. Ross)

[usnavy04]

I received a transplant from Dr. Ross in September 2010. I tried to be patient and positive while I waited for my results to come to light. After 11 months I decided to contact Dr. Ross for a follow-up because my transplant density was not very symmetric at all. In fact the right side is less than half as dense as the left (I had a second opinion last week and a microscope was used). I was unable to get an appointment with Dr. Ross and instead saw his coordinator. She told me to try using Rogaine for a 3-6 months and that the hair had not all grown in yet. I did as was prescribed with little results. Finally June 11 I contacted Dr. Ross to setup another follow-up. I was unable to get through after several tries that day and ended up leaving a message. By Wednesday June 13 I had not had a return message so I called and send an e-mail. I never received a return call and decided to stop by on Friday. There was a note on the door saying that the office was closed for vacation until June 18. I was very surprised this was not noted on the voicemail and that they did not have an automated response for e-mail inquires. Anyways, Valery called and left me a message on Monday June 18 explaining something had come up and Dr. Ross was out of town. She said she would contact me soon to setup my appointment. I have still not heard from her and have not received any contact from anyone in the office sense.

 

This is not the first time his office has had difficulties with communication and I feel this is a bit unacceptable.

 

I am not one to try to hurt someones reputation, but I do not know what else I can do aside from having another transplant from another doctor.

 

Can anyone here help?

 

EDIT: Before I was actually able to submit this post I received a call back from Valery in his office. She was unable to give me an any information on when he would be available to see patients but she would call me back as soon as she knew which could be weeks. This is a very weird and very unprofessional situation.

[Blake Bloxham]

Navy,

 

I'm sorry to hear this. Is the Dr. Ross in this situation the same physician we recommend at the hair transplant network (Dr. Brandon Ross in San Diego)?

[usnavy04]

Yes he is.

[Bill - Seemiller]

UsNavy,

 

I'm sorry to hear that you are dissatisfied with your results and with trying to get in contact with Dr. Ross. Because we believe in providing a fair and safe environment on our forum for both patients and physicians, we will be inviting Dr. Ross and his clinic to view and share their side of the story on this topic. Furthermore, I ask that you post photos of your scalp before surgery and current so the adult members of this community can provide their input on your results. To see how we handle patient disputes on this forum, visit the discussion topic "Maintaining a Fair and Safe Environment on our Forum for Patients and Physicians".

 

Ultimately, it sounds like you've been having some trouble getting in touch with Dr. Ross. I can appreciate your frustration. When we contact Dr. Ross about this topic, we will also encourage him to get in touch with you personally ASAP.

 

In my experience, Dr. Ross has been very responsive and takes care of his patients. Thus, I suspect any reasons for his unavailability have been legitimate and not in an attempt to dismiss your concerns.

 

If there's anything else I can do to assist, don't hesitate to contact me by email privately at help@hairtransplantnetwork.com.

 

Best wishes,

 

Bill

[RCWest]

This is a rare situation. You don't see many hair transplant failures from the prescreened doctors recommended on this site. I hope they can figure out what happened.

[irishsailor]

usnavy04,

 

Hey sorry to hear about yr bad HT experience. I sincerely hope you and the clinic can resolve the issue

[Spanker]

This is a rare situation. You don't see many hair transplant failures from the prescreened doctors recommended on this site. I hope they can figure out what happened.

 

RC,

 

I really don't think it is that unusual. He is not saying he had zero growth, but uneven growth. I think it is pretty common that the patient doesn't get where they want to be in their first procedure. I hope that I am not in that camp.

 

The issue there seems to be follow up/communication problems.

[usnavy04]

I did not have zero growth that is correct. The issue is that my frontal left transplanted region has at least double the density of the right region. Also, the right region has very sporadic growth and in some places far less than half the density of the left side. So I would say that this is not a completely successful transplant, or possibly a ~75% successful transplant.

 

But Spanker is right, this could be corrected with better communication from Dr. Ross. He came highly recommended and you can view several successful transplants on his website.

 

I honestly hoped after my first visit they would start following up with me due to my concern with the results. Hopefully he will contact me soon.

 

Thanks everyone!

[Bill - Seemiller]

USNavy,

 

Thanks for following up with a private message. I've forwarded your information to Dr. Ross and expect that he'll respond over the next couple of days. I will also be following up with his clinic by phone if necessary.

 

In the meantime, I encourage you to post whatever photos you can showing your results.

 

Best wishes,

 

Bill

[LUV2PLUG]

I apologize for the lack of communication. We would like to offer you a 1400 FU surgery to correct anything you think is uneven. We again apologize for any inconvenience. Hope to see you soon!

[usnavy04]

I sincerely appreciate the offer and I hope accept it. My only problem is that I have no idea when Dr. Ross will be able to perform the transplant. As I briefly explained on the phone my only window this year for the procedure is mid-September. When will Dr. Ross be able to provide me with a time frame of his availability? Thanks again!

[SS23]

I have had some similar issues with lack of availability. I actually had appointments I showed up for twice and no one was even at the office. I had a procedure done in Feb this year and the scar is extremely wide and very little hair has grown through it. After 7 months, I'm becoming very concerned! And I haven't been able to get any answers.

Does anyone know the maximum amount of time it could take for hair to grow through a trychophytic scar?

[crestore]

I received a transplant from Dr. Ross in September 2010. I tried to be patient and positive while I waited for my results to come to light. After 11 months I decided to contact Dr. Ross for a follow-up because my transplant density was not very symmetric at all. In fact the right side is less than half as dense as the left (I had a second opinion last week and a microscope was used). I was unable to get an appointment with Dr. Ross and instead saw his coordinator. She told me to try using Rogaine for a 3-6 months and that the hair had not all grown in yet. I did as was prescribed with little results. Finally June 11 I contacted Dr. Ross to setup another follow-up. I was unable to get through after several tries that day and ended up leaving a message. By Wednesday June 13 I had not had a return message so I called and send an e-mail. I never received a return call and decided to stop by on Friday. There was a note on the door saying that the office was closed for vacation until June 18. I was very surprised this was not noted on the voicemail and that they did not have an automated response for e-mail inquires. Anyways, Valery called and left me a message on Monday June 18 explaining something had come up and Dr. Ross was out of town. She said she would contact me soon to setup my appointment. I have still not heard from her and have not received any contact from anyone in the office sense.

 

This is not the first time his office has had difficulties with communication and I feel this is a bit unacceptable.

 

I am not one to try to hurt someones reputation, but I do not know what else I can do aside from having another transplant from another doctor.

 

Can anyone here help?

 

EDIT: Before I was actually able to submit this post I received a call back from Valery in his office. She was unable to give me an any information on when he would be available to see patients but she would call me back as soon as she knew which could be weeks. This is a very weird and very unprofessional situation.

Hello, My name is Cris.

I was wondering if this problem was ever resolved. Reason I am asking is I have heard great recommendations about Dr. Ross. I am seeking information and hope to be a potential patient/client. I came about your message here from 2012 when I used Google to do some research. I figure before deciding; it wouldn't hurt to ask the ONE negative comment I found.

Please, if you could be so kind and respond. It would help me decide greatly.

I hope to hear from you... from one hair loss sufferer to another.