Proof of Perfect Fews false allegations.

Pat - Community Publisher · May 14, 2007

On multiple topics posted on this forum Perfect Few, who promotes Dr. Goertz's website "Hair Loss Doctor List", has accused me of lying when I told the truth that I removed Dr. Goertz due to concerns about the quality of his work.

Yet Perfect Few had no evidence to provide. Of course, how could he since he was not involved in my decision to remove Dr. Goertz. By his own account Perfect Few is only a patient of Dr. Goertz who presumably does not read Dr. Goertz's emails.

However, I do have proof. I keep all my emails and I spent time this evening searching my correspondence with Dr. Goertz. Below is an email I sent to Dr. Goertz on February 27th of 2005 notifying him that I would no longer continue recommending him on our community due to quality concerns.

On this forum Perfect Few wrote -

This is not true. I asked about a doctor on this forum, and Pat quickly chimed in saying he didn't meet the "standards", which was a bold-faced lie. The doctor in question refused to renew his membership because the fees were basically extortion. I feel sorry for you that you really believe this site is about "patient advocacy".

Perfect Few repeated this misinformation in yet another one of his posts:

Complete lies. The bigger the lie, the more people will believe it. I feel sorry for you because you clearly have no soul. You consistently make sales calls to Dr. Goertz. That is all they are. When he refused to renew his membership (i.e. pay your extortion) you delisted him. That is the truth. Can you give me ONE EXAMPLE of a patient whose results were not good? You are doing exactly what you say you don't, disguised by a thin veil of the lie.

Because you didn't visit his clinic, nor meet any of his patients, how can you make such statements? I can see why he didn't want to PAY YOU to visit his clinic. He is an ethical person. Something that is not natural for you. You sold your soul to the devil, and your time has come.

But the dishonesty of his false allegations is easily apparent when my correspondence with Dr. Goertz is read (see below):

Dr. Goertz's response to my email and my follow up reply are also included.

-----Original Message-----

From: Pat - Hair Transplant Network [mailto:pat@hairtransplantnetwork.com]

Sent: Sunday, February 27, 2005 5:19 PM

To: Brian Goertz

Subject: Dr. Goertz, We will not be able to renew you in the Coalition or in the Hair Transplant Network

Dr. Goertz,

I have not received the immediate post op photos that I requested and therefore will not be able to renew your membership in the Coalition or continue recommending you on the Hair Transplant Network. As I mentioned in my previous email the standards for inclusion in the Coalition are now higher and all those renewing were asked to submit these post op photos to be considered for renewal.

I'm also concerned by the post op photos I saw posted on our forum by the contest winner you did. In my opinion the incisions are too large and far apart and invasive on the scalp and do not meet our current standards for membership. I have attached this photo for your reference and also a photo showing the type of immediate post op results we expect of Coalition members.

You will note the small minimally invasive incisions that are closely placed to allow for good cosmetic density after one session.

I hope that you take this feed back in a constructive light. The bar for excellent hair restoration has moved considerably higher in the past two years and our editorial content and recommendations need to reflect these new realities.

For now I will not be able to present you on either the Coalition web sites or the Hair Transplant Network.com.

If you feel that your patient's posted photos are not representative of your work, now or in the future, please feel free to send them to me and we will reconsider presenting you again on our sites.

Thank you for your past support and best wishes for your practice in the future.

Patrick Hennessey

Dr. Goertz's reply:

I am offended that you would cancel me as a recommended physician with such a paucity of correspondence at the 11th hour! You already knew before this posting your new criteria, why was I not informed?

If we are truly a "Coalition of Independent Physicians" should we not be judged by our peers? I am completely comfortable by having my work and results judged by them. Would it not be more appropriate for other members of the coalition to be involved in this all important step?

As I discussed with you when you first invited me to join and you requested to observe my surgery, it made me uncomfortable. It still is not appropriate for a lay person. I would invite any of my colleagues to observe me and have trained others as well.

Again please review the attached photos. If you would like to see more please let me know the size of files you can accept and I will send them.

I truly feel my work is second to none, yet try to improve my techniques daily. I have learned much from my colleagues look forward to continued sharing of ideas with them as we try to improve the field of hair transplantation for our patients.

I sincerely hope you find this helpful,

PS. I did leave you a voicemail on your cell phone this morning but have not heard from you.

Please respond by March 1st.

My follow up reply:

Date: Tue, 1 Mar 2005 23:46:57 -0800 (PST)

From: Patrick Hennessey

Subject: Re: , We will not be able to renew you in the Coalition or in the Hair Transplant Network

To:

Thank you for taking the time to provide me with more information about your surgical philosophy. I know that it is difficult to have a "lay person" make judgments about your work. You are certainly not the first to voice this concern.

However, ultimately it is always the lay person who makes the final determination on their choice of treatment and physician. Ideally their decision will be based upon information gathered during a medical consultation with a qualified physician and from comparing notes and experiences with actual patients, on and offline.

Today many potential patients look to the Internet as a resource for gathering and sharing credible information. We strive to serve hair loss sufferers by helping to educate them about procedures and physicians who we think are in their best interest. We are careful to not claim to have definative information. We simply offer those visiting our sites the best information we can in an open environment in which they can share information.

I have privately observed dozens of surgical procedures first hand in clinics over the past seven years. I've also attended over a dozen hair restoration conferences and workshops. While this does not qualify me to do surgery, it has given me a solid grounding in what constitutes state of the art surgery.

I may be wrong in choosing for now to not present you on our sites. But I would rather error on the conservative side than endorse a physician I need to learn more about to confidently endorse.

I have made the mistake of endorsing physicians who later did not meet my expectations or those of the patients that found them on our sites. I have found this scenario to be much more troubling than not promoting a physician I'm not completely confident with.

I did take your suggestion to heart to gather a second opinion from a hair restoration physician who I trust. This physician was shown the two post op photos of your work anonymously and asked to evaluate them. Like me, he found the incisions to be more invasive than ideally needed and the grafts to be larger than necessary for a truly refined state of the art hair transplant.

Much has changed over the past few years and today surgeons are doing work that they would not have imagined just a couple of years ago. I believe that you are a sincere and ethical physician and that you may well be doing truly outstanding surgeries in the near future.

I will remain open to learning more about your ever evolving surgery and results in the hope that one day we will be confident in promoting you on our web communities.

I hope you understand my need to error on the safe side at least for now.

Thank you for your past support. I look forward to the day when we will be able to collaborate once again.

Patrick Hennessey, Publisher of the Hair Transplant Network, the Hair Restoration Network and the Hair Loss Learning Center

Pat - Community Publisher · May 14, 2007