Silence is NOT Golden

[britboy]

I'M NOT HAPPY:

 

I sent an email to Dr. Koray ERDOGAN - -I got this reply in first instance on 20/09/2013 12:03.

 

"Dear Mr. (not even a name)

 

Thank you for your e-mail and interest to our clinic. Please do send 3 clear photos including your donor ( one from front, one from top and one from back side / donor area) of yours with your telephone number so Dr. Koray ERDOGAN could share his professional opinion with you.

Best Regards,

 

Secretary -Pinar G.

Asmed/Istanbul-TURKEY"

 

I've since sent 5 or so emails with images from 20/09/2013 12:03.

 

As of to date I have not received 1 reply from Dr. Koray ERDOGAN or secretary.

 

I am extremely disappointed and feel as though I do not even wish to follow my inquiries up with them now. Very disappointing.

[britboy]

I will not add any more info on my disappointment apart from this after I had sent several emails of disappointment. Having received this email this evening. So maybe there is some light at the end of this inquiry....I intend to speak wtih Dr. Koray Erdogan directly. I intend to end this thread.

Hi....

We have just moved our clinic and having some problems by new ticketing system that will help us for answering emails like yours in a regular way.Probably you are getting automatic answer again and again by mistake.I am sorry for this.Please send me your telephone number so I can personally call you to give you the right information from first mouth.I want to ask some questions about your situation as your case is a bit complicated.

Best Regards

 

Dr. Koray Erdogan ]

 

 

 

 

 

 

[Spanker]

britboy,

 

This could have been a legit issue. I would consider not ending inquiries and see what the doctor has to say. Good luck.

[greatjob]

Yeah they did just open a new clinic, and it looks pretty sweet, here's that thread:

 

http://www.hairrestorationnetwork.com/eve/172014-asmed-new-clinic.html

 

Also the guy who started that thread Denny is Dr. Erdogan's rep on the forums. I would send him a private message, I find you usually get really fast service if you deal with their online reps.

[CaddyTad77]

I was told the new clinic is not ready this winter.

[britboy]

New Clinic looks great... however, if I'm going to spend 10,000+ I expect super and reliable comms. Maybe some of the money spent on the cafe should have been spent on a decent email system. I run 5 different business with different emails and still I make sure all my customers are instantly responded to if they have inquiries...New clinics, New email systems, whatever it is, they should be more focused on communication especially during this delicate time of new clinics. Customers need 110% reliable communication. We are not buying potatoes from a super market, this hair restoration is probably one of the most delicate and important cosmetic procedures that anyone could ever have and when confidence is broken because it takes 3 weeks to get a mere response is not good enough. I hope the communication is improved dramatically. Attention to serious and reliable communications is the key to customers confidence.

 

From Dr. Koray Erdogan Website Welcome

 

I am happy to invite you to my newly revised website.The internet has made many peoples life easier. With instant access to a variety information and sources, research becomes much easier when trying to make an informed decision on an important subject.

* FUT

 

FUT (Follicular Unit Transplantation) took its name from a journal paper published by a group of hair surgeons in 1998, even though it started with microscopic dissection methods by Dr. Bobby Limmer that took place in 1988. It is still accepted as the “golden standard” of the hair surgery techniques in the hair surgery congresses]

 

I had my FUT in 1995 by Dr Schory, (Lathams) Huntsville Alabama... was called Micro/mini grafts then, but still cut hair in one section from back of head and disectedt eh grafts to Mini=3-4 hair/micro1-2 hairs. Certainly seems surgery has come a long way since then (although my procedures with Dr Schory are not terrible at all, he had to correct Frankensteins work 1991 (Dr May London - Slit grafts) as well as implant more hair), new techniques have advanced and this is why I am concerned about good communication for people like me who need corrective surgery and further procedures. in my case I was told that I don't have enough elasticity in the back of my donor and so FUE is likely to be more preferable (Head and Beard).... Hence inquiries with Dr. Koray Erdogan and others.

Edited October 10, 2013 by britboy

[britboy]

OK, I have received a call from Dr. Koray Erdogan discussing potential procedures. He is very busy but was cordial and informative about my position. This has calmed me down a little. we discussed corrective procedures and he was confident that he firstly could resolve any issues with bad implants and do a good joob on corrective surgery moving forward to more procedures for covering the balding areas. He also said his new clinic is open for business.

[britboy]

Dear Mr.*********, (subject to agreement)

 

Dr.Koray is planing possible maximum graft number according to your donor capacity he will decide the final number on live consultation (minimum 3000 - maximum 3500grafts )

 

MSP is not recommended before the operation but possible after 6 months but Dr.Koray is planning tricopigmentation over your FUT scars one day after the operation.You have to stay

 

minimum 3 nights in Istanbul.Doctor wants to do live consultation one day before the operation at 13:00 ; so you have to landed before 11:00 to catch the consultation on time if you should be after 16:00 p.m on the same day(or you may stay one more night).

want to do them on the same day or you may come one day earlier (4 nights).

As Doctor is using manuel punch for extraction; the operation will take 2 days for 3500 grafts (1.day: 1750 grafts + 2.day :1750 grafts).Separation of grafts will be

 

decided on the consultation together with you.(According to your photos 2000 grafts frontline and midline and 1500 grafts for vertex).

 

Doctor wants to control the operation on the third day after your first wash of your hair. Tricopigmentation is also planning on the third day.So your flight departure

Edited October 10, 2013 by britboy

[britboy]

britboy,

 

This could have been a legit issue. I would consider not ending inquiries and see what the doctor has to say. Good luck.

 

Thanks, kinda worried me a little for the lack of response but seems to have been resolved now...

[britboy]

I was told the new clinic is not ready this winter.

 

Update as above - -Ohh and he did tell me that he had MANY people complaining and said he was under pressure with the new clinic which should settle down soon....