Dr Konior gets great results, and his work looks so clean, because he personally places all the grafts and really is in the room from the time the procedure starts, until it ends. Tom is very helpful and I'm sure if you give him a call he will address any questions you have. And Dr Konior personally will get back to you if you email him. And he does his own consultations, but first he has to see pictures and come up with a plan. Dr Konior sometimes spends over an hour with a prospective patient but to begin the process either you go to his office and Tom will take pics of your head from all angles, or email the pics. But I do know Dr Konior does in depth consultations. I would give them another chance as you will not find many surgeons who are involved in all aspects of the procedure. Just take a look at some of his before and after pics, how the grafts are so clean and tidy post-op. He is one of the top hair transplant surgeons in the world and is a busy man as he also teaches med students the latest techniques in donor closure as he also is on the faculty of Loyola Hospital which is considered one of the top Medical Schools in the Country.