Eugenix cont....

[Eugenix Hair Sciences]

@daz 2, Hope you are keeping up well and our message finds you in the best of the health

 

In lieu of the past events which led to your disappointment and us not being able to deliver to your expectations and not being able to perform your procedure and further move ahead with a refund is equally stressful for us and a very difficult position for us. However, we would request you to please try and understand our part and factors which lead to such a situation.

We're extremely upset with the recent incidents in your case and can surely assure that our intentions were to perform your procedure since we do agree that we mutually confirmed the procedure date and were equally looking forward to meeting you in person.

Our counsellor had proactively informed you when you were making a further deposit apart from your advance booking transaction to hold on to it and send that money once the visa and flight tickets are confirmed however you insisted to make the transfer before the commencement of the arrangements as stated above, On which you were told that in case of any mishap refund can take up to 6 months since we have come across such situations in the past. Upon receiving that information, you made a conscious decision to make the transfer yet. We do respect your advance planning and proactiveness to send the required funds prior to the procedure however please find this message as a humble reminder that you were informed about the turnaround time of the monetary funds in case of reversals.

Towards the Visa application process, you expressed your disappointment that you were not clearly told that you must make the arrangements on your own e.g., like appointment scheduling and necessary documentation, However as a business entity based out of India we are bound by certain regulations and can only share a letter of recommendation so that our dear patients must not face any hassle in regards to expressing their reasons to the Indian consulates towards their visit to India. We do respect your feedback whether the nature of such can be harsh or polite, however it was equally disturbing for us since we have not faced it earlier.

Hair Restoration is one of the most successful attempts in medical history of regrowing hair back at scalp where medications will not also play a very vital role. However, patient care is at its utmost and before we place the patient for the procedure there are certain viral markers (Blood Tests) which are required so that Doctors are ensured that they have a healthy individual for the procedure and also ensured that his health & safety is not being compromised. On this note when our concierge team approached you to share the blood work which is required prior to the procedure, you expressed extreme resentment and disappointment stating that you were not informed about the same, However you were informed politely by the consultant that you were informed about it and this was documented over the email as well on which he did share the email screenshots with you and in further progress you mentioned that you're in doubt and want to cancel the procedure (WhatsApp text and WhatsApp call on date 18 November). In lieu of that with a very disturbing and serious discussions with your treating surgeon, you were informed over an email that we are ready to cancel your procedure (Incidents occurred towards 19th November 2022). Upon reading that email you immediately tried to make a touch base with the consultant and apologised for your reactions and informed the counsellor to not cancel your procedure. On this note it became extremely disturbing, stressful, and doubtful for us because as medical facility it becomes our responsibility also to choose our patients and vice versa from both ends. However, keeping your realisation of your actions to the consultant in mind we did agree to move ahead with the procedure again.

After that to our surprise and disappointment you ended up typing a message to our consultant within your words that you are negative for a particular viral marker which was a part of the blood work which needs to be shared. On which our consultant informed you that this won’t be accepted as it is ideally not a report neither a remark shared by a governing pathology or any hospital. On this note you again accused the consultant of calling you a liar and also at the same time told him that in the UK (NHS) don’t share the reports however just a message on which we requested you to share a screenshot of that message from the relevant authority to which you got extremely uncomfortable and denied for the same. At the same time informed the consultant that what if I forge a report and edit and share it with you how will you come to know whether it’s my report or not. To this after having a discussion you were informed that you may come to India and get the blood work done over there however if there is any abnormality in your report then we might have to reschedule or cancel your procedure, Upon hearing this over the call you gave a yes nod however when the same was shared to you over the email, you replied to us with same language of calling you a liar and also threatening us that you might approach an influencer and share this story with him. Not ending over this you instructed us to get all the blood work done for the entire team who will be performing the procedure in your case.

Towards all these conversations we would like to apologise over a remark which has been shared by our consultant that the required blood work is a part of the law as we may confirm it to you the required blood work is a part of our facility health and safety guidelines towards ensuring that patient care is at its best. We have informed every patient on blood test, and it is an irrefutable fact that blood investigations are vital to ensure the procedure is carried out under full safety and precautions. We have mentioned beforehand to you on email to get blood tests done and the fact that hurt us was your false claim that you weren’t informed. To show us the proof that blood tests are the law and is mandatory and we admitted that it’s not a law rather these tests are Eugenix guidelines to carry out the operation safely. The viral markers (HIV, HBsAg, etc) that you were saying cannot be shared but you could have shared the text message that you received from NHS whether it’s negative or positive. Again, it is only for your safety, and you mentioned you were not going to share it and asked Eugenix doctors and the team to get the test done. This led us to the conclusion that you have extremely high trust issues with Eugenix Hair Sciences.

Due to trust related issues and your threatening text messages in written that you want to cancel the procedure we decided to cancel your procedure. To add on, your pain point looked as if you want the refund but can’t wait for 6 months. We’re very accommodating to every patient and thus we went out of our way to ensure you will get your refund in 15 days.

At the end, please accept our apologies for the inconvenience caused as apart from medical facilities we are also aligned towards offering services to our patients which can be a memory to cherish for both ends for the longest period of their life however in your case we failed to deliver that. Maybe our association was not meant to be. We wish you all the luck with your future selection of the facility which you will be aiming towards

 

We’re in support of you and following an ethical approach we will refund your amount in two weeks from now.

 

Regards,

Eugenix Hair Sciences

[daz 2]

Just so we are clear - On the 18th November, I sent a message saying that it was putting the operation in jeopardy to the point of perhaps having to cancel. It did not say I wish to cancel! It was saying unless the matter was resolved I would have no choice given you said that I couldn't have the procedure without completing the tests. this was not a threat, it was a reality. I asked to speak to a manager several times and this was refused to me. I note that Rishabh was able to speak to a manager but purely for his own behalf not mine. You never requested a screenshot of the nhs text message! I was told it had to be from an email and in pdf format. So, from what i gather essentially what you are saying is that on the basis i entered info dialogue with you asking to speak to a manager as there were time issues getting the tests done and the op could potentially be in jeopardy then you decided to refund me ONE MONTH after you received that message? the refund email you sent was dec 28th.

You were paid up, the visa done and then I asked to book flights. Rishabh said yes. I booked the flights whilst on the phone to rishabh. It was only after this that rishabh mentioned to do the blood tests. this obviously caused time issues given the run up to xmas.

I'm not really sure what you are banging on about with regard to the visa. I think I may have mentioned it as I spent an entire day getting it done, travelling a considerable distance and then queuing up for 4 hours. 

On a number of occasions you were advised I was doing a video. Once, very early on when I advised of my wish to record the outside of the building and also the reception area. I could've just turned up and not mentioned it. I had the courtesy to ask. I was told this was fine.

I also mentioned that a youtube channel wished to do a video of my experience with eugenix. I advised you of this. Eugenix seems to like doing a lot of videos so I'm at a loss to understand why you didn't want the publicity if your results are good.

I didn't ask eugenix to do the tests as I wouldn't know that they do them. It was offered to me and I said yes no problem. This was only when time was really running out. why you couldnt have mentioned you could do the tests earlier on is beyond me. I did ask why you were redoing all the tests. I think this is reasonable to ask given a lot of the tests had been already accepted. No reply was given. The test was all agreed then I received an email out of the blue a few weeks later saying you had refunded me. So, after telling me that you had refunded me and it would take 6 months for the refund what am I meant to do? Of course 6 months is unacceptable.

trust related issues and threatening behaviour? Let me get this straight. so, because I asked to speak to a manager because time was running out and I was concerned that I couldn't get the tests done in time and may have no alternative but to cancel as if I flew to India, you wouldn't do the op then that is threatening? 

so, lets address these so called trust issues? I believe what you are referring to is that I politely asked if the people who would be working on my op were also hiv tested. again, you did not reply to this. I think this is a reasonable thing to ask. 

At least you have admitted that YOU decided to cancel my procedure. You didn't even bother to phone me first before sending the email. I tried to telephone 3 eugenix numbers I had for about an hour to enter into dialogue. They were all "online" but you chose to ignore my calls.

So, please accept your apologies? No thanks. You have caused me £500 in losses. 

Perhaps, you could share on here these so called "threatening messages"??????

I note you said you have refunded me. I did email you and ask if it was going to be a true refund ie: If I was going to receive back what it had cost me in gbp. again, this was ignored. 

Edited January 8, 2023 by daz 2

[daz 2]

Here are the whatsapp transcripts with rishabh.....

 

25/02/2022, 10:17 - Messages and calls are end-to-end encrypted. No one outside of this chat, not even WhatsApp, can read or listen to them. Tap to learn more.
25/02/2022, 10:17 - Eug: Dear Darren Lee,

Your pictures have been evaluated by our doctors. 

You have Norwood Grade *(Grade 5V)* of Baldness.

The bald area is usually divided into 3 parts. Your graft requirements in each of the areas in your case is as follows:

Frontal scalp: *(2000)*

Mid scalp: *(Not Required)*

Crown: *(2000)*

Thus, total graft requirement is *(4000)*

Proposed Harvest from scalp: *(2500)*

Proposed Harvest from beard: *(1500)*

The remaining area will improve with medications (namely Tab Finasteride 1 mg, to be prescribed by consulting dermatologist/physician) which will also help in preservation of your pre-existing hair. The progress in the mid scalp and crown can also be improved with these medications. The medication will help in increasing the density in those areas.

For Androgenetic Alopecia, it progresses with the following acceleration in different age groups:

20s to 30s: very aggressively

30s to 40s: slows down

40s onward: starts stabilizing usually

Since Androgenetic Alopecia / baldness is not a disease and is a natural phenomenon and affects almost half of the men population, it can only be maintained by taking Finasteride until it stabilizes. The dosage can be revised periodically.

You are required to kindly acknowledge receipt of your evaluation via return mail informing us that you have read & understood the same. 

--

Thank you.

Warmest Regard's

Rishab! Patient consultant.

Phone / WhatsApp No: +91 93116 22883 

Delhi NCR: - 935-P, Sector – 51, Gurugram, Haryana 122018 

Mumbai: -Notan Plaza, Mumbai, Maharashtra 400050.

For More Details :-//www.eugenix.in
25/02/2022, 10:17 - Eug: IMG-20220225-WA0000.jpg (file attached)
25/02/2022, 10:17 - Eug: IMG-20220225-WA0001.jpg (file attached)
25/02/2022, 10:17 - Eug: IMG-20220225-WA0002.jpg (file attached)
25/02/2022, 10:17 - Eug: https://www.youtube.com/watch?v=LhJoOhZ0fxA&t=132s
25/02/2022, 10:17 - Eug: https://www.youtube.com/watch?v=n7HdEG9Cj1c&t=2s
25/02/2022, 10:17 - Eug: https://www.youtube.com/watch?v=agKv7HEpoFA&t=29s
15/07/2022, 12:45 - Eug: Hello Darren
15/07/2022, 12:45 - Eug: How are you?
15/07/2022, 12:46 - DaZZA: Im good thanks
15/07/2022, 12:50 - Eug: Eugenix Hair Sciences Pvt Ltd (Gurgaon)

Bank Name: HDFC Bank Ltd.

Account Type: current

Account Number: 50200023518192

IFSC Code: HDFC0004809

Address: Sec 46 Gurgaon

Swift Code: HDFCINBBDEL

Purpose Code should be health service P1108
20/08/2022, 01:45 - DaZZA: Hi hope you are well. Ive just sent you 58200 inr....that should leave 200000 inr left to pay. Please could you confirm next week that you received the 58200. Thanks darren
20/08/2022, 08:22 - Eug: Could u please send some confirmation or a screen shot of the payment done?
20/08/2022, 08:57 - DaZZA: Hi. It hasn't left my bank yet. It said 22nd and to you on 23rd. Ive closed the website now. Will let you know when its left but will chase up end of the week
20/08/2022, 09:01 - Eug: Okay
20/08/2022, 09:01 - Eug: Sure
22/08/2022, 13:57 - DaZZA: Hi
22/08/2022, 13:58 - DaZZA: The payment was rejected. Tried doing it again using ifsc code rather than swift. It says the ifsc is invalid
22/08/2022, 13:59 - Eug: That's nor possible
22/08/2022, 14:00 - Eug: All of our patients use the same details
22/08/2022, 14:00 - Eug: Would u want to try making a payment through ur card?
22/08/2022, 14:00 - DaZZA: Im trying again
22/08/2022, 14:01 - Eug: Okay
22/08/2022, 14:01 - Eug: Also we are yet to book ur dates right?
22/08/2022, 14:03 - DaZZA: Indian financial system code - Hdfc0004809
22/08/2022, 14:03 - DaZZA: IMG-20220822-WA0001.jpg (file attached)
22/08/2022, 14:03 - Eug: HDFC0004809
22/08/2022, 14:03 - Eug: Yws
22/08/2022, 14:03 - Eug: Yes
22/08/2022, 14:03 - DaZZA: IMG-20220822-WA0003.jpg (file attached)
22/08/2022, 14:04 - Eug: Let me check
22/08/2022, 14:09 - DaZZA: IMG-20220822-WA0005.jpg (file attached)
22/08/2022, 14:09 - DaZZA: IMG-20220822-WA0007.jpg (file attached)
22/08/2022, 14:09 - DaZZA: IMG-20220822-WA0009.jpg (file attached)
22/08/2022, 14:10 - Eug: All details are okay
22/08/2022, 14:12 - DaZZA: Ive tried again. This was using swift code instead of ifsc. This was the same way i did before that failed. There was no option to select p1108 in drop down. I put this in payment detail. This is the only thing i did differently to before when it failed....
22/08/2022, 14:16 - DaZZA: I will check later tonight if it goes through and let u know. If it doesn't then we can do card payment tomorrow
22/08/2022, 14:34 - DaZZA: It says payment completed and the money has left my bank. Will get in touch Friday to check u have received it
22/08/2022, 14:34 - DaZZA: IMG-20220822-WA0011.jpg (file attached)
22/08/2022, 14:54 - Eug: Okay sure
26/08/2022, 04:54 - DaZZA: Hi. Can u confirm u received my payment of 58200 inr that i sent on monday to u? Thanks
26/08/2022, 07:13 - Eug: Yes
26/08/2022, 07:13 - Eug: 58200 Rs Is Credited
26/08/2022, 07:13 - DaZZA: Brilliant thank u
26/08/2022, 08:02 - Eug: So how much have you paid
26/08/2022, 08:02 - Eug: Till now
26/08/2022, 08:04 - DaZZA: By my calculations i have 200000 inr to pay. I have made 2 payments. A deposit which left 258200 so i paid the 58200 to make it a round 200000. I also need price on taxis and hotel...
26/08/2022, 08:05 - Eug: No I meant to ask
26/08/2022, 08:05 - Eug: How much have you paid already
26/08/2022, 08:06 - DaZZA: U should know that already on my account. I have made 2 payments now.
26/08/2022, 08:07 - Eug: 25014 Rs and now 58,200
26/08/2022, 08:07 - Eug: Total 83,214Rs
26/08/2022, 08:08 - DaZZA: Yes that sounds correct. That means 200000 inr remaining plus hotel and taxis which i need to know cost please
26/08/2022, 08:27 - Eug: When u had made the booking you had received and email from us right?
26/08/2022, 08:28 - DaZZA: Im not sure. I can't remember
26/08/2022, 08:28 - DaZZA: What are you trying to say?
26/08/2022, 08:29 - DaZZA: There should be notes on your system surely
26/08/2022, 08:30 - Eug: We do have. I am just trying to figure out the involvement and package
26/08/2022, 08:30 - Eug: Cost is 75+18% Gst
26/08/2022, 08:30 - Eug: Okay let me send u a new email now
26/08/2022, 08:30 - Eug: In 10mins
26/08/2022, 08:30 - DaZZA: ?????
26/08/2022, 08:30 - Eug: Please check and confirm that
26/08/2022, 08:34 - Eug: Name -  Darren Lee 

Number of Graft – 4000 Grafts 

Total Cost Inclusive – INR 2,83,200 including GST

Date of Procedure  : Yet to Decide 

Location –  Gurgaon

Package :  Comprehensive Package 

Advance – 83,214 Rs.
26/08/2022, 08:34 - Eug: These are ur complete details.
26/08/2022, 08:35 - DaZZA: Yes correct so there is 200000 remaining to pay as ive said. It didnt need to be so long winded.
26/08/2022, 08:35 - Eug: That's right
26/08/2022, 08:35 - Eug: So I am sending you a new email
26/08/2022, 08:36 - Eug: Just to confirm the communication
26/08/2022, 08:36 - Eug: And there would be no confusion
26/08/2022, 08:37 - DaZZA: I just needed confirmation that there was 200000 to pay thats all. Thank u
26/08/2022, 08:37 - Eug: That's right
26/08/2022, 08:38 - Eug: Sending you the email In 10mins
26/08/2022, 08:39 - DaZZA: No need to do that. I appreciate your help. Just checking what is left to pay. Thats all
26/08/2022, 08:42 - Eug: I'll still do it because when u come here for surgery and even if I am unavailable for any reason on that day the team will be able to check over the emails and u will not face any trouble here
26/08/2022, 08:43 - DaZZA: Ok great thanks for your help. It is appropriated
26/08/2022, 08:44 - Eug: Email is sent. Please check.
26/08/2022, 08:47 - DaZZA: Hi rishab. Yes i have received emails thank you
26/08/2022, 09:03 - Eug: Great
21/09/2022, 11:59 - DaZZA: Hi. Could you get a manager to call me please? Thank you
21/09/2022, 17:13 - Eug: When would you like a call?
21/09/2022, 18:59 - DaZZA: As soon as possible please
21/09/2022, 19:11 - Eug: Okay will arrange a call tomorrow.
21/09/2022, 19:12 - Eug: Also may I know the concern. Is it regarding the dates.
21/09/2022, 20:20 - DaZZA: I would just prefer to speak to a manager thanks
22/09/2022, 04:49 - Eug: Okay
22/09/2022, 04:49 - Eug: Shall would be a right time to call you now?
22/09/2022, 08:25 - DaZZA: Yes thats fine
22/09/2022, 08:45 - Eug: Calling you now
22/09/2022, 08:45 - Eug: Missed voice call
22/09/2022, 08:46 - Eug: Hello we tried calling you. 

Please let me know a convenient time to connect
22/09/2022, 09:02 - DaZZA: Sorry was just getting a cup of tea. Pls try again
26/10/2022, 13:25 - DaZZA: Hi. Can you get your manager to call me? He promised me an email weeks ago correcting the non refundable deposit issue. This hasn't happened.thanks
26/10/2022, 13:28 - DaZZA: I will be doing a YouTube video and also contacting hairtransplantmentor with my experience with Eugenix....
26/10/2022, 13:29 - DaZZA: So far it is incredibly disappointing with regard to you thinking you can keep adding to non refundable deposit....
27/10/2022, 06:43 - Eug: Hello Mr.Darren
27/10/2022, 06:43 - Eug: Can we connect on a call now
27/10/2022, 06:44 - Eug: On the last call I did promise you that the last deposit paid would be refundable incase you plan to cancel your procedure
27/10/2022, 06:44 - Eug: I was not aware that you wanted an email.
27/10/2022, 06:44 - Eug: I shall send you an revised email right away.
27/10/2022, 06:56 - Eug: Updated Email has been Sent. Please check and confirm me.

Apologies for the Delay. 

Thank you!
27/10/2022, 07:02 - DaZZA: Hi rishab. Yes u can call...
27/10/2022, 07:04 - Eug: Have you gone through the updated email ?
27/10/2022, 07:05 - Eug: I am gonna call you in a couple of Minutes
27/10/2022, 07:05 - DaZZA: Yes thats cool. Thank u. Im not sure i can get a blood pressure reading.
27/10/2022, 07:57 - Eug: Why is that so?
27/10/2022, 07:58 - Eug: Blood pressure readings are required
28/10/2022, 12:38 - Eug: Hello Mr.Darren 

I hope your well. I had a word with my team and they suggest you to transfer the money only after u receive your visa which should be by the End of November.  

Also do keep in mind that incase of any refunds the payment done by a bank will take upto 5months for the money to reflect in your Bank Account. 

Let me know if u would want to connect on a call to discuss about it. 

Thank you!
28/10/2022, 12:42 - DaZZA: No its cool. I will transfer another 100000 in a minute. As discussed this is just about if theres anything beyond my control and im pretty happy that you would be reasonable. I will only book flight once i have got my visa. Realistically this will be a week after my appointment. Appt is nov 16....im really thinking about 15 jan of getting to you.....
28/10/2022, 12:43 - DaZZA: A question. It is delhi airport i would be going to correct?
28/10/2022, 12:50 - DaZZA: I have just sent inr 100 000 to you...i will check in a week that you have received it
28/10/2022, 13:00 - Eug: Please send me the confirmation of this
28/10/2022, 13:00 - Eug: IndraGandhi International Airport.
28/10/2022, 13:01 - Eug: Before booking the flights do send me the details so that I can recheck on all the availabilities here
28/10/2022, 13:01 - DaZZA: I have sent confirmation already to your email ..
28/10/2022, 13:01 - DaZZA: Yes i wont book flight before checking with u!
28/10/2022, 13:03 - Eug: Great
03/11/2022, 11:53 - DaZZA: Hi. I did my blood pressure test at doctors. Sys 121 dia 94 pul 93
03/11/2022, 11:54 - DaZZA: Have you received the payment i sent you for 100000 inr?
03/11/2022, 12:00 - Eug: Let me forward this to the doctor
03/11/2022, 12:00 - Eug: Let me recheck with the accounts
03/11/2022, 13:06 - Eug: Yes it's credited. I shall send you an updated email with this amount in the next 48hours
03/11/2022, 13:08 - DaZZA: Ok thanks. Will put the final 100000 inr in the next few weeks. Will be in touch when i have my visa. Thanks for your help.
03/11/2022, 13:16 - Eug: No problem.
03/11/2022, 13:23 - Eug: For us 121 os okay, but 94 is bit high it should be 80 to 88.
Better ask him to discuss with his doctors to diagnose and manage.
03/11/2022, 13:24 - Eug: This is comment from our doctors
03/11/2022, 13:26 - DaZZA: Ok will speak to doctor. The thing is i did the test immediately after a 10 minute walk to get to the surgery without resting...
03/11/2022, 13:31 - Eug: Oh
03/11/2022, 13:31 - Eug: Please follow this as advised by our Doctors
14/11/2022, 11:07 - DaZZA: Hi. I have just sent you the final payment of 100 000 inr....i am going for visa appointment on weds so hopefully will have the visa in a week and will be in a position to book flight etc and talk to you about date and also taxis/hotel....
14/11/2022, 11:07 - DaZZA: I will email screenshot of transaction
15/11/2022, 13:51 - Eug: Hello I have received the email of ur transaction will forward this to our team and get back to you
15/11/2022, 14:32 - DaZZA: Thanks
16/11/2022, 16:24 - DaZZA: Hi rishab. Hope you are well. Pls can you call me in the morning? I wish to book flights as i went to indian Embassy today for my visa. Thanks
16/11/2022, 17:35 - Eug: Hello Darren
16/11/2022, 17:35 - Eug: Yes we shall connect tomorrow.  It's almost 12am here in India now.
16/11/2022, 17:35 - DaZZA: Sorry man. Speak tomoz
16/11/2022, 17:35 - Eug: No problem.
17/11/2022, 06:56 - DaZZA: Hi rishab. As discussed. Procedure will b tues jan 17th and weds jan 18th. Flying home 19th. I will arrive in delhi on mon 16th. Darren
17/11/2022, 07:04 - Eug: Okay I would block the 17th and 18th of Jan 2023
17/11/2022, 07:18 - DaZZA: I have emailed u. I must have clicked wrong time. I arrive in delhi at 2.50am monday 16th. I hope this is ok.
17/11/2022, 07:22 - DaZZA: So please as discussed send me cost of taxis and hotel and i will transfer the money. I know u said this will b a few days so thats cool. Thank u rishab. Your help is appreciated
17/11/2022, 08:00 - Eug: Okay sure
17/11/2022, 08:03 - DaZZA: Thanks rishab. Sorry about mix up. Ive not had much sleep.
18/11/2022, 05:50 - Eug: No problem
18/11/2022, 05:50 - Eug: We have still not received the final payment of Rs 1,00,000 which you had sent.
18/11/2022, 05:50 - Eug: Will update u once we receive it
18/11/2022, 05:51 - Eug: As for now I am.gonna send u an email with the confirmation of the dates and will send u another email once the final payment Is credited
18/11/2022, 05:51 - Eug: Is that okay?
18/11/2022, 05:52 - DaZZA: Hiya. Thats a worry about final payment! It has left my account....
18/11/2022, 05:52 - Eug: I just checked that with my team they say it's not credited yet
18/11/2022, 05:53 - Eug: At times it takes a bit longer than expected
18/11/2022, 05:53 - Eug: Let's wait for a couple of days more.
18/11/2022, 05:59 - DaZZA: I have emailed u both recent transactions. I used the same saved payee as the one that went through. The transaction u say u havent got was completed 14/11/2022....
18/11/2022, 05:59 - Eug: Yes that's right. The one before that we have got it
18/11/2022, 06:00 - DaZZA: Both say completed my side.
18/11/2022, 06:01 - DaZZA: I guess wait till maybe tues next week. If u haven't got it by then theres a problem.
18/11/2022, 06:02 - DaZZA: Thanks for the heads up
18/11/2022, 06:03 - Eug: Yes let's wait
18/11/2022, 06:04 - Eug: No problem
18/11/2022, 06:07 - DaZZA: Hopefully might go into your account sometime today.....pls keep the booked dates as ive booked the flights....
18/11/2022, 06:10 - Eug: Yes do not worry
18/11/2022, 06:10 - DaZZA: Nearly forgot.... still let me know cost of taxis/hotel and i will transfer that
18/11/2022, 06:10 - Eug: Dates are booking
18/11/2022, 06:10 - Eug: Will get my team connected with u soon for this.
18/11/2022, 06:11 - DaZZA: Ok cool. Thanks so much rishab. Youre a star
18/11/2022, 06:11 - Eug: Thank you for your kind words.
18/11/2022, 06:16 - Eug: Name -  Darren Lee 

Number of Graft – 4000 Grafts 

Total Cost Inclusive – INR 2,83,200 including GST

Date of Procedure  : 17th and 18tg Jan 2023

Location –  Gurgaon

Package :  Comprehensive Package 

Advance – 183,214 Rs.
18/11/2022, 06:17 - Eug: Can u please confirm these details so that I can send u an updated email
18/11/2022, 07:04 - DaZZA: Hiya. Yeah that looks correct. Hopefully u will receive the remaining 100 000 as it was sent the monday just gone...
18/11/2022, 07:22 - Eug: Yes
18/11/2022, 10:36 - Eug: We have sent u an email based on these details
18/11/2022, 12:10 - Eug: Hello Darren
18/11/2022, 12:13 - Eug: Satyam from my team has messaged you and he says that you will not be able to do the blood tests
18/11/2022, 12:13 - Eug: But the Blood tests are required and it's mandatory
23/11/2022, 07:31 - Eug: *Prothrombin Time INR*
*Random Blood Sugar*
*HIV 1 and 2 (Anti Retrovirus Test)*
*HBsAg (Hepatitis B Surface Antigen)*
*Anti HCV (For Hepatitis C)*
*Hba1c*
23/11/2022, 07:31 - Eug: These are your pending tests
25/11/2022, 05:29 - Eug: Hello Mr.Darren
25/11/2022, 10:25 - DaZZA: Hello
25/11/2022, 11:46 - Eug: How are you?
25/11/2022, 11:46 - Eug: Any update on the  blood tests?
25/11/2022, 12:05 - DaZZA: Ive had to book in. Its going to b 2 weeks then wait for the results. So another 2 weeks after that. Have u received the money i sent?
25/11/2022, 12:09 - Eug: Please share me the receipt
27/11/2022, 12:09 - Eug: Hello Mr.Darren
27/11/2022, 12:09 - Eug: Please share me the payment receipt
27/11/2022, 14:31 - DaZZA: I have emailed you. Not really sure why you need the screenshot as it only shows my account sort code and account number and you have been sent these details quite a number of times already.
27/11/2022, 15:38 - Eug: I did not receive the payment receipt
28/11/2022, 11:56 - DaZZA: Have u received payment yet rishab?
28/11/2022, 11:58 - Eug: Checking with my team again.
28/11/2022, 12:05 - Eug: IMG-20221128-WA0000.jpg (file attached)
Not Credited.

Secondly Account number wrong.

our HDFC Bank Account number *50200023518192*

Thank you.
28/11/2022, 12:05 - Eug: Message from my team
28/11/2022, 12:07 - DaZZA: So ive put an extra 0?
28/11/2022, 12:15 - Eug: Yes
28/11/2022, 14:36 - DaZZA: Just been on phone to bank for 2 hours. They can see it will b returned to me but dont know when. I presume sometime this week. When it does i will resend but with 3 zeros as opposed to 4. If u can let me know cost of hotel/taxis that i need to pay i will do this on 1st December. You will b allowed to book this on 1st December. If u can also let me know if i can video outside eugenix building and reception that would b great too. I have now asked three times already without reply.
28/11/2022, 15:13 - Eug: Please use these details
28/11/2022, 15:14 - Eug: Yes you can shoot the Outside of Eugenix Building and reception but not the OT room please.
28/11/2022, 15:14 - DaZZA: Yes of course. Thanks
28/11/2022, 15:14 - Eug: Have u got the Visa?
28/11/2022, 15:16 - DaZZA: Yes. They sent my passport back but i couldn't find Visa. It was stuck on a page inside the passport!
28/11/2022, 15:19 - Eug: Oh
28/11/2022, 15:19 - Eug: So u have got it right.
28/11/2022, 15:19 - Eug: ?
28/11/2022, 15:19 - DaZZA: Yes
28/11/2022, 15:19 - Eug: Great
28/11/2022, 15:20 - Eug: Satyam will connect with you and sort ur stay
28/11/2022, 15:20 - Eug: This is sorted too. I could not reply to your earlier requests because I was trying to get the approval for the shoot
28/11/2022, 15:22 - DaZZA: No probs. I have been getting my things together to pack. Passport / travel plug / clothes etc. So was putting my video stuff in etc...
28/11/2022, 15:22 - Eug: Okay no issue. We would be okay if you shoot it.
28/11/2022, 15:24 - DaZZA: I could have just walked in reception and recorded and there wouldnt have been much u could do but thought it polite and appropriate to get permission....
28/11/2022, 15:26 - Eug: Shooting without permission in the premises would have not have been legal. But I appreciate you asking us about it.
28/11/2022, 15:30 - DaZZA: My understanding is that it is perfectly legal. It is private property but that doesnt matter. You could ask me to leave the premises and not be allowed back in unless i dont film. But its legal to film. There is no law against it...its all cool though as u said its ok anyway and i did ask.
28/11/2022, 15:38 - DaZZA: Rishab. Could you also point me in the direction of the website for laws on indian hair transplants and the law on having to do blood tests? I cant seem to find anything at all. All i can seem to see is guidelines which means they aren't actually mandatory....out of politeness i will provide the rest but out of curiosity i would like to know the laws on it....
30/11/2022, 07:06 - Eug: Hello Darren
30/11/2022, 07:06 - Eug: Are u available for a call now?
30/11/2022, 07:06 - Eug: To discuss about your stay , and taxi
17/12/2022, 11:43 - Eug: Hello Darren
17/12/2022, 11:43 - Eug: Hope you are well
17/12/2022, 11:43 - Eug: I am in consultations at the moment
17/12/2022, 11:43 - Eug: Can we connect in a while. Meanwhile you can list down your queries here.
17/12/2022, 11:44 - DaZZA: I have emailed u
17/12/2022, 11:45 - DaZZA: I would also like to speak to one of the owners of eugenix please.
17/12/2022, 11:53 - DaZZA: Rishabh. This issue needs sorting out today...
17/12/2022, 12:01 - Eug: There is no issue Darren. There are certain blood tests which are required for the procedure. The format that you have provided us is unacceptable also the tests are not complete.
17/12/2022, 12:01 - Eug: Let me have a word with our doctors here and get back to at the earliest
17/12/2022, 12:04 - DaZZA: This needs sorting out one way or the other today rishabh. I am totally fed up with it all. If u r telling me that as things stand it is unacceptable and im not getting my transplant then we need to address everything.
17/12/2022, 12:28 - DaZZA: Hello?
17/12/2022, 12:30 - Eug: Hello Dareen
17/12/2022, 12:31 - Eug: I have forwaded these details to our doctors. Will get back to you as soon as I have a response.
17/12/2022, 12:32 - DaZZA: Today one way or the other pls rishab. Can i speak to one of the owners please rishabh?
17/12/2022, 12:35 - Eug: Not able to talk on whatsapp calls since morning.
17/12/2022, 12:35 - Eug: I shall give you a normal call
17/12/2022, 12:36 - DaZZA: Ok
17/12/2022, 12:58 - DaZZA: Lets do that then. Thats cool
17/12/2022, 12:58 - Eug: The call got disconnected
17/12/2022, 12:59 - Eug: I hope u understand what I said
17/12/2022, 12:59 - DaZZA: Yes that's cool
17/12/2022, 12:59 - Eug: Okay so I will get back to you by tomorrow.
17/12/2022, 12:59 - Eug: On this.
17/12/2022, 12:59 - DaZZA: Ok
17/12/2022, 12:59 - Eug: And let u know what the doctors think about it
17/12/2022, 13:00 - DaZZA: Well im happy to do the tests again no problem.
17/12/2022, 13:01 - DaZZA: I have done them already...
17/12/2022, 13:02 - DaZZA: It is a bit ridiculous. I have done the tests already and as u know ive already had one transplant. Nonetheless im happy for u to redo the tests....
19/12/2022, 09:52 - DaZZA: Have the doctors got back to you yet?
19/12/2022, 09:52 - Eug: Yes
19/12/2022, 09:52 - Eug: I am just about to board a flight
19/12/2022, 09:52 - Eug: I shall send you a whole summary over the email.
19/12/2022, 09:52 - Eug: But the good news is what we discussed has been approved on a special basis
19/12/2022, 09:53 - Eug: I will just document it and send it to you
19/12/2022, 09:53 - Eug: Give me sometime
19/12/2022, 12:38 - Eug: Hello Darren
19/12/2022, 12:38 - Eug: I have sent you an email.
19/12/2022, 12:38 - Eug: Please have a look
19/12/2022, 12:38 - DaZZA: Haven't received anything
19/12/2022, 12:43 - DaZZA: Still haven't received anything.....
19/12/2022, 12:43 - Eug: I am getting it checked
19/12/2022, 12:45 - Eug: IMG-20221219-WA0000.jpg (file attached)
19/12/2022, 12:45 - Eug: I stuck in outbox for some reason
19/12/2022, 12:45 - Eug: I shall try again in sometime.
19/12/2022, 12:45 - Eug: I have sent it twice.
19/12/2022, 14:42 - DaZZA: Still haven't received email. Just also letting you know that i have been in dialogue with Mattdominance. He has a YouTube channel. Feel free to look it up. He came back to me and wants to cover my story and results when I return. Kind rgds
28/12/2022, 11:08 - DaZZA: Rishab. What is happening? I have just received an email from swarnim this morning saying i have cancelled my procedure. We had agreed i would be doing the blood tests in india?
28/12/2022, 11:22 - DaZZA: Rishabh. Kindly speak to me. Thanks
28/12/2022, 13:46 - DaZZA: Very unhappy rishabh. Ive had to cancel my flights. In total i am nearly £500 out of pocket. £200 visa £65 cancellation fee £200 dog kennels. I have to wait 6 months for a refund! Just to let you know i have messaged dr arika on LinkedIn to give feedback. It is appalling what u have done.
 

[shiba1985]

Man. With all due respect you sound like a pain in the ass patient. Yes you are paying the doctors for a service and yes they should give you the best quality ethical surgery they can deliver. But they are not your servants. you are treating the consultant with zero respect.

plus all the antagonizing.
 

If I was the doctor I would throw you out of the practice in a heart beat. 

 

no wonder they decided to cancel your surgery.  
 

also from the conversation it does seem like there must be some real issues with refunds taking long and they are not doing it out of spite. Cause rishab said the same thing when he said “if your visa was not granted” refund will take 5 months. 

 

I hope you do better for ur next hair transplant doctor search. Remember respect is a 2 way street. u should treat everyone decently from doctor to staff .

 

also find out the hotel and taxi prices urself. 
 

 

 

[HappyMan2021]

3 hours ago, daz 2 said:

Just also letting you know that i have been in dialogue with Mattdominance. He has a YouTube channel. Feel free to look it up. He came back to me and wants to cover my story and results when I return. Kind rgds

What was the point of you saying this? I wonder if its just a coinicidence or not that this was the last message you sent before they cancelled.

To me it comes across as "I lack confidence in the doctor and staff. If i am not satisfied i will blow up social media with a bad review. You better do a good job"

While i actually do believe that quite a few clinics may give you more TLC than the average Joe patient if you are a celebrity, VIP, influencer - if you yourself are not in this category, bringing up Matt Dominance sounds like a threat and you were punching above your weight class with that remark, so to speak. 

Edited January 8, 2023 by HappyMan2021

[NikosHair]

• The whole process seems convoluted. We don't have visibility of the emails but there should be standard emails detailing basic requirements like airport, hotels, blood tests etc.
• Whatsapp is a poor mode of communication for anything other than basic comms.
• The multiple part payments followed by the requests for confirmation and the worry over receipt just increases admin and stress.
• The talk of laws with filming and blood test was unnecessary and confrontational. All clinics have their requirements. Follow them to the letter or choose another clinic.
• The whole mattdominance, hairmentor, youtube, etc was most probably interpreted as veiled threats. At the very least for difficult transaction it just added unwanted noise to the comms.

 

[daz 2]

 

@HappyMan2021I think you are a right. I had messaged matt about 3 weeks prior excited to be doing my op. he had just replied. he wanted the footage etc and wanted to cover it. i was letting them know. i can see how it would be construed as threatening i really can. If i wanted to do a stitch up job i wouldnt have said anything. Nonetheless what would they have to worry about? I would rather say what is going on rather than spring it upon people.

As you say it seems like a big coincidence....This would certainly bring into question their official reason of cancelling.

@NikosHair The only reason I mentioned laws was because Rishabh told me it was Indian law to do the tests.He brought it up. This is misinformation. I asked to film and he said it was not legal without permission. Again, this is not true. I refer you to the youtube channel dj audits. It is very funny. It is eye opening as to what people say with regard to the law. Again, I asked rather than just springing a surprise on them. He also took it upon himself to keep adding my payments to the non refundable deposit. His response to that was it was just what they do.....I also did my best to adhere with their request for the blood tests, I really did. It was sprung on me after I'd booked the flights thus giving me little time....

It seems that I also have a troll. Not a very good troll but I guess you have to start somewhere  

 

Edited January 8, 2023 by daz 2

[BackFromTheBrink]

As others have said, the communication comes across to me as threatening and difficult.

Arguing over the law on filming then the ongoing talk about reviews and influencers would also have made me rethink whether you were a patient I wanted. From their perspective the risk vs benefit just wouldn't have been worth it.

As they said, it's a bilateral relationship - seems you had doubts about them, they had doubts about you and the best thing for everyone would be to find a better match.

I'm sure you didn't mean to be difficult. However, I do think there are things you should perhaps reconsider in your approach for your next surgery.

The communication that we've seen from the clinic wasn't flawless either, but this appears to be a long way from 'they cancelled without reason'.

I'm sorry you've lost the £500 and your procedure will be delayed. Turkey is an easier country to go to. Best of luck with your procedure. 

[daz 2]

@BackFromTheBrink Well they did say they cancelled due to my request to cancel which just isn't true.....I have been speaking to several clinics and asked if they are happy for me to do videos etc on youtube with my results and the general consensus is that it is welcomed.

Edited January 8, 2023 by daz 2

[daz 2]

I'm guessing that I'm not allowed to post links on here but eugenix has a lot of reviews (employees) on the site mouthshut.com

I was wondering of people's thoughts?

 

[DeltaV]

52 minutes ago, daz 2 said:

I'm guessing that I'm not allowed to post links on here but eugenix has a lot of reviews (employees) on the site mouthshut.com

I was wondering of people's thoughts?

 

I think mate you need to focus all your energy and efforts on your next HT and clinic. The chapter with Eugenix is over and open for everyone to make their conclusion. 

If you seriously trust sites like Mouthshut reviews then consider your £500 loss as a blessing and life saver for you mate. Move on.

Edited January 8, 2023 by DeltaV
Typo

[Z--]

Bro I really don’t understand why you’re upset with Eugenix. Look at my previous posts, I’ve had some concerns with how they run their business, but this isn’t one of them. 

They’d asked you for blood tests and made clear you require them on multiple occasions. You seemed fine with it, and then you didn’t? You then started asking to speak to a manager about blood testing laws (which many doctors require, unfortunately).  If they had been an issue from the start, you had the ability to opt out of surgery early on. Recognize you booked flights first, but it’s on their terms and conditions and most accounts of experiences here mention requiring blood work…

Same deal with filming. They’d told you it was fine, but you wanted to argue it for some reason. 

There’s also a few instances where you ask to speak to a manager without telling the poor rep why. Probably freaked the guy out and it’s not particularly kind not to give him a chance to answer queries. 

Hair transplants are as much the patient selecting a doctor as it is a doctor selecting a patient. If I were a doctor and a patient spoke to my staff this way, I wouldn’t bother taking them. 

Edited January 8, 2023 by Z--

[daz 2]

6 minutes ago, Z-- said:

Bro I really don’t understand why you’re upset with Eugenix. Look at my previous posts, I’ve had some concerns with how they run their business, but this isn’t one of them. 

They’d asked you for blood tests and made clear you require them on multiple occasions. You seemed fine with it, and then you didn’t? You then started asking to speak to a manager about blood testing laws (which many doctors require, unfortunately).  If they had been an issue from the start, you had the ability to opt out of surgery early on. Recognize you booked flights first, but it’s on their terms and conditions and most accounts of experiences here mention requiring blood work…

Same deal with filming. They’d told you it was fine, but you wanted to argue it for some reason. 

There’s also a few instances where you ask to speak to a manager without telling the poor rep why. Probably freaked the guy out and it’s not particularly kind not to give him a chance to answer queries. 

Hair transplants are as much the patient selecting a doctor as it is a doctor selecting a patient. If I were a doctor and a patient spoke to my staff this way, I wouldn’t bother taking them. 

 

[daz 2]

@Z-- Ive always been fine with the blood tests, the issue was time as I was told it was fine to book flights then dropped with the tests after that thus leaving me scrambling to get them done in time.  If the tests are so important to them surely this shouldve been made crystal clear before anything else? He was very very helpful when it came to the money side. I did do all but 2 - blood sugar and blood coag. The vast majority were done by gp surgery as fortunately I booked in a testerone test whilst booking in the blood pressure test (which eugenix asked for). I asked for a testosterone test as my mate had mentioned he had one a while back and he was put on hrt or something and its given him a new lease of life (he's 54). when i did the testosterone test the lady said it was worth selecting all of what was available to her as an "m.o.t"....These covered a significant amount of what they asked for later on, leaving hiv 1 and 2 and hepatitus b and c (and the 2 previously mentioned) left. It would have been helpful if eugenix had said you need to do a blood pressure test AND several blood tests at the beginning....rather than asking for the blood tests after the flights were booked.

I went back to surgery requesting the hiv/hepa/sugar/coag and was told they wouldnt do it for a hair transplant. This left me with little time due to flights......My only option that I could see was to do an online nhs sexual health check. They send you the kit by post. There was mail strikes etc. It took a while to turn up, I did it immediately sent it back. I hadn't heard anything for a few weeks so I phoned up. I was told the results over the phone. The lady said they could see the lab results but the lab hadn't forwarded to them. I advised Eugenix of the results. Then a few days later I'm told the format wasn't acceptable. I did try ringing the helpline back but was told it is only a text based service. They do not send emails. I was told by eugenix it needed to be in pdf format. This is when I asked to speak to a manager. He was fully aware of why. It was to enter into dialogue of resolving the issue of time. Then and only then he says I can do the tests in India but they would all have to be repeated. I agreed to this but asked why the gp surgery ones had to be redone. These were in the correct format.

I didnt ask to speak to a manager about any laws. I did get fed up with being told cobblers from rishabh on a number of occasions - the first was when he added about £650 as a non refundable deposit. When I asked his answer was "thats just how we do it". err no....My concern was that I could end up catching covid for example and missing the op and then them taking a grand when it should only have been 350....

I didnt ask he just came out with its indian law to do the blood tests. thats blatantly not true. they are eugenix guidelines. the same thing with videoing. its the law etc....clearly he didnt like being questioned. It seems to be a standard answer. I did msg him and say its becoming a problem (due to time running out). his reply was something like its not a problem, u need to do the tests or u dont get the op! 

As happyman says it is too much of a coincidence that when i mentioned i was doing a video with matt that they took the decision to jettison me. I feel they could have phoned me and entered into dialogue. Rather than do that they happily decided to make up a reason that wasnt true and have me lose 500 sheets. 

I've only recently stumbled on these forums so havent read about other accounts etc - I previously went to turkey. they did all the tests there. 

[DHT]

@daz 2 Buddy i can understand your concern but it looks like a simple case, and you have made it complicated by kept on denying the blood investigations and treating them this way. There are a lot of patients from UK going to India (Eugenix) and I have never seen this type of case synopsis. 

My advice to you will be get your refund and look out for other clinics and at the same time understand the need of blood investigations as they're important to keep you safe especially when death cases in HT made new headline. This platform is definitely to bring out concerns, but it looks like you're just utilizing it for your own purpose. Get the refund and get it sorter (not many clinics will give you refund as well). Cheers. 

[daz 2]

@DHT I certainly wasnt denying them blood investigations. I did my best. I also agreed to do them in india. Yes, I'm waiting for my refund and I'm on the lookout for another clinic. I'm not sure what that purpose is. I've gone into detail of the issues I've faced. Perhaps eugenix will be clearer with regard to blood tests to their clients and not let them book flights before they are done so somebody isnt put into the same position i was.....

[Berba11]

Mate, you come across like an absolute nightmare to deal with. I'm not trying to be harsh but this doesn't exactly look great on your part. I'd have told you where to go pretty quickly to be honest. Anyone who has ever spent any time in any kind of service related role dreads customers like you.

Firstly, why are you paying before you have a date confirmed? You just pay the deposit and then the rest before surgery in person like everyone else. what's with all the multiple payments? You seemed to introduce a lot of confusion into the mix with a total lack of awareness for who you were communicating with... You're dealing with a clinic abroad, where there will be little crossed wires here and there through written language/communication hurdles. (Rishab is my consultant, too, and he's been great, by the way). But rather than recognise this and keep things simple, you also start introducing stuff about laws, filming, influencers, asking to speak to managers etc... It doesn't matter what Indian law is regarding filming or blood tests. Eugenix require tests and it's up to them whether they allow you to film inside their premises. Leave it at that like any normal person would.

As for the blood tests... It's super cheap to just get it done in one shot in India. They're taking the same amount of blood whether they test for everything required or not. You don't get to pick and choose. Why you had to challenge this again I don't know (other than you being difficult). It's unfortunate that you weren't made aware of the option to do the tests in India earlier on - I get that - but bloody hell... Handle it better. That's all I can say really.

[BackFromTheBrink]

4 hours ago, daz 2 said:

@BackFromTheBrink Well they did say they cancelled due to my request to cancel which just isn't true.....I have been speaking to several clinics and asked if they are happy for me to do videos etc on youtube with my results and the general consensus is that it is welcomed.

Have you dealt much with Indian culture before?

I've really enjoyed working with them during my career but it's a very different culture. I can guarantee they didn't mean to offend you or cause you issues.

They'd have tried to accommodate your wishes (thus the back and forth and escalation within their company). They'd also be very likely to try to avoid confrontation.

As i said, you're a bad match. Best to move on and find a clinic that suits you (and you communication style) better.

[Zoomster]

I think the smart play now is to let the dust settle and move on OP..no more “he said ,she said” etc etc 

it’s a small enough industry ..most reputable surgeons the likes of which you would ideally like to work on you next ..will consider you to much of a liability to proceed with if this goes on .

 

 

[Adam561]

Took me half an hour to understand the case. @daz 2, buddy surely, you're at fault here. I am very clear that blood investigations are important and as Eugenix said they have sent it to you via email, you should have gone through it as it was you who was going to be operated on. My question is why on earth have you booked all these before getting your blood tests done as again eugenix said they have informed you earlier. 

To an extent, i feel that If there is some other clinic then definitely you will remain unrefunded. My advice is to get in touch with them directly, take your refund and research your way out for a clinic. Best of Luck, let me know if i can be of any help to you. TBH, you diverted this thread and tried to misslead the audience, getting the refund asap is best for you. 

[NikosHair]

Presumably with your understanding of the law you will have read the T&C before paying your deposit?

Terms and conditions of hair transplant - T&C of hair transplant (eugenixhairsciences.com)

[NikosHair]

2 hours ago, daz 2 said:

It would have been helpful if eugenix had said you need to do a blood pressure test AND several blood tests at the beginning

Oh the irony😊

[daz 2]

2 hours ago, NikosHair said:

Oh the irony😊

The first part says "You have to get you blood pressure checked and send in the report".....

The part below says you shall be required to perform ......,.. and covid pcr test. There is absolutely no mention of it having to be sent in pdf format or actually sending in the report. In fact as the covid pcr is stated within it and you are required to do that when you are arrive at the surgery it certainly does make it look like they do those when you arrive. 

When I went to Turkey, they did blood tests when I was there.

Surely, there should be one line that says "You have to get blood pressure checked and the following blood tests - platelets etc AND send us the report.

and another that says

You will be required to do covid pcr test on arrival?

[Berba11]

8 minutes ago, daz 2 said:

The first part says "You have to get you blood pressure checked and send in the report".....

The part below says you shall be required to perform ......,.. and covid pcr test. There is absolutely no mention of it having to be sent in pdf format or actually sending in the report. In fact as the covid pcr is stated within it and you are required to do that when you are arrive at the surgery it certainly does make it look like they do those when you arrive. 

When I went to Turkey, they did blood tests when I was there.

Surely, there should be one line that says "You have to get blood pressure checked and the following blood tests - platelets etc AND send us the report.

and another that says

You will be required to do covid pcr test on arrival?

😂

Are you being contrarian or just a little dim here?

Surely any rational, intelligent person could deduce that you have to submit the results of any testing and not just a “yea trust me bro I did the tests and it’s all good”. 
 

But yes, maybe it would help the hard of thinking if it stipulated outright that you actually have to send the report over. 
 

Like I said, people like you are a nightmare for people in the service industry. 

[keratin_matters]

23 minutes ago, daz 2 said:

The first part says "You have to get you blood pressure checked and send in the report".....

The part below says you shall be required to perform ......,.. and covid pcr test. There is absolutely no mention of it having to be sent in pdf format or actually sending in the report. In fact as the covid pcr is stated within it and you are required to do that when you are arrive at the surgery it certainly does make it look like they do those when you arrive. 

When I went to Turkey, they did blood tests when I was there.

Surely, there should be one line that says "You have to get blood pressure checked and the following blood tests - platelets etc AND send us the report.

and another that says

You will be required to do covid pcr test on arrival?

But officer, shouldn't the chips packet say it's 1$ AND you have to hand over the money to the cashier?