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@Melvin- ModeratorThank you Melvin. Yes, totally. This could have been negated if my co-ordinator had simply asked the question - how you getting on with your blood tests a few months back. Im guessing that he will prolly do that more with his clients and thats a good thing. ive only given my perspective of someone who hasnt spent much time on forums, just done one transplant in turkey then watched youtube channels. If Id spent a few months on here maybe I would have been more switched on to eugenix's processes and thats the value of this site. Im grateful for everyones input, I am.

How do I submit the covid pcr test results? I wouldn't be able to because they perform the test on me. The blood tests are lumped into that sentence. As I say it isn't clear. In Turkey they did blood tests in the clinic. Yes, I've learnt different clinics all do things differently. This would have been negated if I was told to do the blood tests before booking the flights. I mean he told me to do blood pressure but not the bloods. So, yes maybe I'm being dim but I would like to think I would get guidance if I'm being dim.

The first part says "You have to get you blood pressure checked and send in the report"..... The part below says you shall be required to perform ......,.. and covid pcr test. There is absolutely no mention of it having to be sent in pdf format or actually sending in the report. In fact as the covid pcr is stated within it and you are required to do that when you are arrive at the surgery it certainly does make it look like they do those when you arrive. When I went to Turkey, they did blood tests when I was there. Surely, there should be one line that says "You have to get blood pressure checked and the following blood tests - platelets etc AND send us the report. and another that says You will be required to do covid pcr test on arrival?

@DHT I certainly wasnt denying them blood investigations. I did my best. I also agreed to do them in india. Yes, I'm waiting for my refund and I'm on the lookout for another clinic. I'm not sure what that purpose is. I've gone into detail of the issues I've faced. Perhaps eugenix will be clearer with regard to blood tests to their clients and not let them book flights before they are done so somebody isnt put into the same position i was.....

@Z-- Ive always been fine with the blood tests, the issue was time as I was told it was fine to book flights then dropped with the tests after that thus leaving me scrambling to get them done in time. If the tests are so important to them surely this shouldve been made crystal clear before anything else? He was very very helpful when it came to the money side. I did do all but 2 - blood sugar and blood coag. The vast majority were done by gp surgery as fortunately I booked in a testerone test whilst booking in the blood pressure test (which eugenix asked for). I asked for a testosterone test as my mate had mentioned he had one a while back and he was put on hrt or something and its given him a new lease of life (he's 54). when i did the testosterone test the lady said it was worth selecting all of what was available to her as an "m.o.t"....These covered a significant amount of what they asked for later on, leaving hiv 1 and 2 and hepatitus b and c (and the 2 previously mentioned) left. It would have been helpful if eugenix had said you need to do a blood pressure test AND several blood tests at the beginning....rather than asking for the blood tests after the flights were booked. I went back to surgery requesting the hiv/hepa/sugar/coag and was told they wouldnt do it for a hair transplant. This left me with little time due to flights......My only option that I could see was to do an online nhs sexual health check. They send you the kit by post. There was mail strikes etc. It took a while to turn up, I did it immediately sent it back. I hadn't heard anything for a few weeks so I phoned up. I was told the results over the phone. The lady said they could see the lab results but the lab hadn't forwarded to them. I advised Eugenix of the results. Then a few days later I'm told the format wasn't acceptable. I did try ringing the helpline back but was told it is only a text based service. They do not send emails. I was told by eugenix it needed to be in pdf format. This is when I asked to speak to a manager. He was fully aware of why. It was to enter into dialogue of resolving the issue of time. Then and only then he says I can do the tests in India but they would all have to be repeated. I agreed to this but asked why the gp surgery ones had to be redone. These were in the correct format. I didnt ask to speak to a manager about any laws. I did get fed up with being told cobblers from rishabh on a number of occasions - the first was when he added about £650 as a non refundable deposit. When I asked his answer was "thats just how we do it". err no....My concern was that I could end up catching covid for example and missing the op and then them taking a grand when it should only have been 350.... I didnt ask he just came out with its indian law to do the blood tests. thats blatantly not true. they are eugenix guidelines. the same thing with videoing. its the law etc....clearly he didnt like being questioned. It seems to be a standard answer. I did msg him and say its becoming a problem (due to time running out). his reply was something like its not a problem, u need to do the tests or u dont get the op! As happyman says it is too much of a coincidence that when i mentioned i was doing a video with matt that they took the decision to jettison me. I feel they could have phoned me and entered into dialogue. Rather than do that they happily decided to make up a reason that wasnt true and have me lose 500 sheets. I've only recently stumbled on these forums so havent read about other accounts etc - I previously went to turkey. they did all the tests there.

I'm guessing that I'm not allowed to post links on here but eugenix has a lot of reviews (employees) on the site mouthshut.com I was wondering of people's thoughts?

@BackFromTheBrink Well they did say they cancelled due to my request to cancel which just isn't true.....I have been speaking to several clinics and asked if they are happy for me to do videos etc on youtube with my results and the general consensus is that it is welcomed.

@HappyMan2021I think you are a right. I had messaged matt about 3 weeks prior excited to be doing my op. he had just replied. he wanted the footage etc and wanted to cover it. i was letting them know. i can see how it would be construed as threatening i really can. If i wanted to do a stitch up job i wouldnt have said anything. Nonetheless what would they have to worry about? I would rather say what is going on rather than spring it upon people. As you say it seems like a big coincidence....This would certainly bring into question their official reason of cancelling. @NikosHair The only reason I mentioned laws was because Rishabh told me it was Indian law to do the tests.He brought it up. This is misinformation. I asked to film and he said it was not legal without permission. Again, this is not true. I refer you to the youtube channel dj audits. It is very funny. It is eye opening as to what people say with regard to the law. Again, I asked rather than just springing a surprise on them. He also took it upon himself to keep adding my payments to the non refundable deposit. His response to that was it was just what they do.....I also did my best to adhere with their request for the blood tests, I really did. It was sprung on me after I'd booked the flights thus giving me little time.... It seems that I also have a troll. Not a very good troll but I guess you have to start somewhere

Here are the whatsapp transcripts with rishabh..... 25/02/2022, 10:17 - Messages and calls are end-to-end encrypted. No one outside of this chat, not even WhatsApp, can read or listen to them. Tap to learn more. 25/02/2022, 10:17 - Eug: Dear Darren Lee, Your pictures have been evaluated by our doctors. You have Norwood Grade *(Grade 5V)* of Baldness. The bald area is usually divided into 3 parts. Your graft requirements in each of the areas in your case is as follows: Frontal scalp: *(2000)* Mid scalp: *(Not Required)* Crown: *(2000)* Thus, total graft requirement is *(4000)* Proposed Harvest from scalp: *(2500)* Proposed Harvest from beard: *(1500)* The remaining area will improve with medications (namely Tab Finasteride 1 mg, to be prescribed by consulting dermatologist/physician) which will also help in preservation of your pre-existing hair. The progress in the mid scalp and crown can also be improved with these medications. The medication will help in increasing the density in those areas. For Androgenetic Alopecia, it progresses with the following acceleration in different age groups: 20s to 30s: very aggressively 30s to 40s: slows down 40s onward: starts stabilizing usually Since Androgenetic Alopecia / baldness is not a disease and is a natural phenomenon and affects almost half of the men population, it can only be maintained by taking Finasteride until it stabilizes. The dosage can be revised periodically. You are required to kindly acknowledge receipt of your evaluation via return mail informing us that you have read & understood the same. -- Thank you. Warmest Regard's Rishab! Patient consultant. Phone / WhatsApp No: +91 93116 22883 Delhi NCR: - 935-P, Sector – 51, Gurugram, Haryana 122018 Mumbai: -Notan Plaza, Mumbai, Maharashtra 400050. For More Details :-//www.eugenix.in 25/02/2022, 10:17 - Eug: IMG-20220225-WA0000.jpg (file attached) 25/02/2022, 10:17 - Eug: IMG-20220225-WA0001.jpg (file attached) 25/02/2022, 10:17 - Eug: IMG-20220225-WA0002.jpg (file attached) 25/02/2022, 10:17 - Eug: https://www.youtube.com/watch?v=LhJoOhZ0fxA&t=132s 25/02/2022, 10:17 - Eug: https://www.youtube.com/watch?v=n7HdEG9Cj1c&t=2s 25/02/2022, 10:17 - Eug: https://www.youtube.com/watch?v=agKv7HEpoFA&t=29s 15/07/2022, 12:45 - Eug: Hello Darren 15/07/2022, 12:45 - Eug: How are you? 15/07/2022, 12:46 - DaZZA: Im good thanks 15/07/2022, 12:50 - Eug: Eugenix Hair Sciences Pvt Ltd (Gurgaon) Bank Name: HDFC Bank Ltd. Account Type: current Account Number: 50200023518192 IFSC Code: HDFC0004809 Address: Sec 46 Gurgaon Swift Code: HDFCINBBDEL Purpose Code should be health service P1108 20/08/2022, 01:45 - DaZZA: Hi hope you are well. Ive just sent you 58200 inr....that should leave 200000 inr left to pay. Please could you confirm next week that you received the 58200. Thanks darren 20/08/2022, 08:22 - Eug: Could u please send some confirmation or a screen shot of the payment done? 20/08/2022, 08:57 - DaZZA: Hi. It hasn't left my bank yet. It said 22nd and to you on 23rd. Ive closed the website now. Will let you know when its left but will chase up end of the week 20/08/2022, 09:01 - Eug: Okay 20/08/2022, 09:01 - Eug: Sure 22/08/2022, 13:57 - DaZZA: Hi 22/08/2022, 13:58 - DaZZA: The payment was rejected. Tried doing it again using ifsc code rather than swift. It says the ifsc is invalid 22/08/2022, 13:59 - Eug: That's nor possible 22/08/2022, 14:00 - Eug: All of our patients use the same details 22/08/2022, 14:00 - Eug: Would u want to try making a payment through ur card? 22/08/2022, 14:00 - DaZZA: Im trying again 22/08/2022, 14:01 - Eug: Okay 22/08/2022, 14:01 - Eug: Also we are yet to book ur dates right? 22/08/2022, 14:03 - DaZZA: Indian financial system code - Hdfc0004809 22/08/2022, 14:03 - DaZZA: IMG-20220822-WA0001.jpg (file attached) 22/08/2022, 14:03 - Eug: HDFC0004809 22/08/2022, 14:03 - Eug: Yws 22/08/2022, 14:03 - Eug: Yes 22/08/2022, 14:03 - DaZZA: IMG-20220822-WA0003.jpg (file attached) 22/08/2022, 14:04 - Eug: Let me check 22/08/2022, 14:09 - DaZZA: IMG-20220822-WA0005.jpg (file attached) 22/08/2022, 14:09 - DaZZA: IMG-20220822-WA0007.jpg (file attached) 22/08/2022, 14:09 - DaZZA: IMG-20220822-WA0009.jpg (file attached) 22/08/2022, 14:10 - Eug: All details are okay 22/08/2022, 14:12 - DaZZA: Ive tried again. This was using swift code instead of ifsc. This was the same way i did before that failed. There was no option to select p1108 in drop down. I put this in payment detail. This is the only thing i did differently to before when it failed.... 22/08/2022, 14:16 - DaZZA: I will check later tonight if it goes through and let u know. If it doesn't then we can do card payment tomorrow 22/08/2022, 14:34 - DaZZA: It says payment completed and the money has left my bank. Will get in touch Friday to check u have received it 22/08/2022, 14:34 - DaZZA: IMG-20220822-WA0011.jpg (file attached) 22/08/2022, 14:54 - Eug: Okay sure 26/08/2022, 04:54 - DaZZA: Hi. Can u confirm u received my payment of 58200 inr that i sent on monday to u? Thanks 26/08/2022, 07:13 - Eug: Yes 26/08/2022, 07:13 - Eug: 58200 Rs Is Credited 26/08/2022, 07:13 - DaZZA: Brilliant thank u 26/08/2022, 08:02 - Eug: So how much have you paid 26/08/2022, 08:02 - Eug: Till now 26/08/2022, 08:04 - DaZZA: By my calculations i have 200000 inr to pay. I have made 2 payments. A deposit which left 258200 so i paid the 58200 to make it a round 200000. I also need price on taxis and hotel... 26/08/2022, 08:05 - Eug: No I meant to ask 26/08/2022, 08:05 - Eug: How much have you paid already 26/08/2022, 08:06 - DaZZA: U should know that already on my account. I have made 2 payments now. 26/08/2022, 08:07 - Eug: 25014 Rs and now 58,200 26/08/2022, 08:07 - Eug: Total 83,214Rs 26/08/2022, 08:08 - DaZZA: Yes that sounds correct. That means 200000 inr remaining plus hotel and taxis which i need to know cost please 26/08/2022, 08:27 - Eug: When u had made the booking you had received and email from us right? 26/08/2022, 08:28 - DaZZA: Im not sure. I can't remember 26/08/2022, 08:28 - DaZZA: What are you trying to say? 26/08/2022, 08:29 - DaZZA: There should be notes on your system surely 26/08/2022, 08:30 - Eug: We do have. I am just trying to figure out the involvement and package 26/08/2022, 08:30 - Eug: Cost is 75+18% Gst 26/08/2022, 08:30 - Eug: Okay let me send u a new email now 26/08/2022, 08:30 - Eug: In 10mins 26/08/2022, 08:30 - DaZZA: ????? 26/08/2022, 08:30 - Eug: Please check and confirm that 26/08/2022, 08:34 - Eug: Name - Darren Lee Number of Graft – 4000 Grafts Total Cost Inclusive – INR 2,83,200 including GST Date of Procedure : Yet to Decide Location – Gurgaon Package : Comprehensive Package Advance – 83,214 Rs. 26/08/2022, 08:34 - Eug: These are ur complete details. 26/08/2022, 08:35 - DaZZA: Yes correct so there is 200000 remaining to pay as ive said. It didnt need to be so long winded. 26/08/2022, 08:35 - Eug: That's right 26/08/2022, 08:35 - Eug: So I am sending you a new email 26/08/2022, 08:36 - Eug: Just to confirm the communication 26/08/2022, 08:36 - Eug: And there would be no confusion 26/08/2022, 08:37 - DaZZA: I just needed confirmation that there was 200000 to pay thats all. Thank u 26/08/2022, 08:37 - Eug: That's right 26/08/2022, 08:38 - Eug: Sending you the email In 10mins 26/08/2022, 08:39 - DaZZA: No need to do that. I appreciate your help. Just checking what is left to pay. Thats all 26/08/2022, 08:42 - Eug: I'll still do it because when u come here for surgery and even if I am unavailable for any reason on that day the team will be able to check over the emails and u will not face any trouble here 26/08/2022, 08:43 - DaZZA: Ok great thanks for your help. It is appropriated 26/08/2022, 08:44 - Eug: Email is sent. Please check. 26/08/2022, 08:47 - DaZZA: Hi rishab. Yes i have received emails thank you 26/08/2022, 09:03 - Eug: Great 21/09/2022, 11:59 - DaZZA: Hi. Could you get a manager to call me please? Thank you 21/09/2022, 17:13 - Eug: When would you like a call? 21/09/2022, 18:59 - DaZZA: As soon as possible please 21/09/2022, 19:11 - Eug: Okay will arrange a call tomorrow. 21/09/2022, 19:12 - Eug: Also may I know the concern. Is it regarding the dates. 21/09/2022, 20:20 - DaZZA: I would just prefer to speak to a manager thanks 22/09/2022, 04:49 - Eug: Okay 22/09/2022, 04:49 - Eug: Shall would be a right time to call you now? 22/09/2022, 08:25 - DaZZA: Yes thats fine 22/09/2022, 08:45 - Eug: Calling you now 22/09/2022, 08:45 - Eug: Missed voice call 22/09/2022, 08:46 - Eug: Hello we tried calling you. Please let me know a convenient time to connect 22/09/2022, 09:02 - DaZZA: Sorry was just getting a cup of tea. Pls try again 26/10/2022, 13:25 - DaZZA: Hi. Can you get your manager to call me? He promised me an email weeks ago correcting the non refundable deposit issue. This hasn't happened.thanks 26/10/2022, 13:28 - DaZZA: I will be doing a YouTube video and also contacting hairtransplantmentor with my experience with Eugenix.... 26/10/2022, 13:29 - DaZZA: So far it is incredibly disappointing with regard to you thinking you can keep adding to non refundable deposit.... 27/10/2022, 06:43 - Eug: Hello Mr.Darren 27/10/2022, 06:43 - Eug: Can we connect on a call now 27/10/2022, 06:44 - Eug: On the last call I did promise you that the last deposit paid would be refundable incase you plan to cancel your procedure 27/10/2022, 06:44 - Eug: I was not aware that you wanted an email. 27/10/2022, 06:44 - Eug: I shall send you an revised email right away. 27/10/2022, 06:56 - Eug: Updated Email has been Sent. Please check and confirm me. Apologies for the Delay. Thank you! 27/10/2022, 07:02 - DaZZA: Hi rishab. Yes u can call... 27/10/2022, 07:04 - Eug: Have you gone through the updated email ? 27/10/2022, 07:05 - Eug: I am gonna call you in a couple of Minutes 27/10/2022, 07:05 - DaZZA: Yes thats cool. Thank u. Im not sure i can get a blood pressure reading. 27/10/2022, 07:57 - Eug: Why is that so? 27/10/2022, 07:58 - Eug: Blood pressure readings are required 28/10/2022, 12:38 - Eug: Hello Mr.Darren I hope your well. I had a word with my team and they suggest you to transfer the money only after u receive your visa which should be by the End of November. Also do keep in mind that incase of any refunds the payment done by a bank will take upto 5months for the money to reflect in your Bank Account. Let me know if u would want to connect on a call to discuss about it. Thank you! 28/10/2022, 12:42 - DaZZA: No its cool. I will transfer another 100000 in a minute. As discussed this is just about if theres anything beyond my control and im pretty happy that you would be reasonable. I will only book flight once i have got my visa. Realistically this will be a week after my appointment. Appt is nov 16....im really thinking about 15 jan of getting to you..... 28/10/2022, 12:43 - DaZZA: A question. It is delhi airport i would be going to correct? 28/10/2022, 12:50 - DaZZA: I have just sent inr 100 000 to you...i will check in a week that you have received it 28/10/2022, 13:00 - Eug: Please send me the confirmation of this 28/10/2022, 13:00 - Eug: IndraGandhi International Airport. 28/10/2022, 13:01 - Eug: Before booking the flights do send me the details so that I can recheck on all the availabilities here 28/10/2022, 13:01 - DaZZA: I have sent confirmation already to your email .. 28/10/2022, 13:01 - DaZZA: Yes i wont book flight before checking with u! 28/10/2022, 13:03 - Eug: Great 03/11/2022, 11:53 - DaZZA: Hi. I did my blood pressure test at doctors. Sys 121 dia 94 pul 93 03/11/2022, 11:54 - DaZZA: Have you received the payment i sent you for 100000 inr? 03/11/2022, 12:00 - Eug: Let me forward this to the doctor 03/11/2022, 12:00 - Eug: Let me recheck with the accounts 03/11/2022, 13:06 - Eug: Yes it's credited. I shall send you an updated email with this amount in the next 48hours 03/11/2022, 13:08 - DaZZA: Ok thanks. Will put the final 100000 inr in the next few weeks. Will be in touch when i have my visa. Thanks for your help. 03/11/2022, 13:16 - Eug: No problem. 03/11/2022, 13:23 - Eug: For us 121 os okay, but 94 is bit high it should be 80 to 88. Better ask him to discuss with his doctors to diagnose and manage. 03/11/2022, 13:24 - Eug: This is comment from our doctors 03/11/2022, 13:26 - DaZZA: Ok will speak to doctor. The thing is i did the test immediately after a 10 minute walk to get to the surgery without resting... 03/11/2022, 13:31 - Eug: Oh 03/11/2022, 13:31 - Eug: Please follow this as advised by our Doctors 14/11/2022, 11:07 - DaZZA: Hi. I have just sent you the final payment of 100 000 inr....i am going for visa appointment on weds so hopefully will have the visa in a week and will be in a position to book flight etc and talk to you about date and also taxis/hotel.... 14/11/2022, 11:07 - DaZZA: I will email screenshot of transaction 15/11/2022, 13:51 - Eug: Hello I have received the email of ur transaction will forward this to our team and get back to you 15/11/2022, 14:32 - DaZZA: Thanks 16/11/2022, 16:24 - DaZZA: Hi rishab. Hope you are well. Pls can you call me in the morning? I wish to book flights as i went to indian Embassy today for my visa. Thanks 16/11/2022, 17:35 - Eug: Hello Darren 16/11/2022, 17:35 - Eug: Yes we shall connect tomorrow. It's almost 12am here in India now. 16/11/2022, 17:35 - DaZZA: Sorry man. Speak tomoz 16/11/2022, 17:35 - Eug: No problem. 17/11/2022, 06:56 - DaZZA: Hi rishab. As discussed. Procedure will b tues jan 17th and weds jan 18th. Flying home 19th. I will arrive in delhi on mon 16th. Darren 17/11/2022, 07:04 - Eug: Okay I would block the 17th and 18th of Jan 2023 17/11/2022, 07:18 - DaZZA: I have emailed u. I must have clicked wrong time. I arrive in delhi at 2.50am monday 16th. I hope this is ok. 17/11/2022, 07:22 - DaZZA: So please as discussed send me cost of taxis and hotel and i will transfer the money. I know u said this will b a few days so thats cool. Thank u rishab. Your help is appreciated 17/11/2022, 08:00 - Eug: Okay sure 17/11/2022, 08:03 - DaZZA: Thanks rishab. Sorry about mix up. Ive not had much sleep. 18/11/2022, 05:50 - Eug: No problem 18/11/2022, 05:50 - Eug: We have still not received the final payment of Rs 1,00,000 which you had sent. 18/11/2022, 05:50 - Eug: Will update u once we receive it 18/11/2022, 05:51 - Eug: As for now I am.gonna send u an email with the confirmation of the dates and will send u another email once the final payment Is credited 18/11/2022, 05:51 - Eug: Is that okay? 18/11/2022, 05:52 - DaZZA: Hiya. Thats a worry about final payment! It has left my account.... 18/11/2022, 05:52 - Eug: I just checked that with my team they say it's not credited yet 18/11/2022, 05:53 - Eug: At times it takes a bit longer than expected 18/11/2022, 05:53 - Eug: Let's wait for a couple of days more. 18/11/2022, 05:59 - DaZZA: I have emailed u both recent transactions. I used the same saved payee as the one that went through. The transaction u say u havent got was completed 14/11/2022.... 18/11/2022, 05:59 - Eug: Yes that's right. The one before that we have got it 18/11/2022, 06:00 - DaZZA: Both say completed my side. 18/11/2022, 06:01 - DaZZA: I guess wait till maybe tues next week. If u haven't got it by then theres a problem. 18/11/2022, 06:02 - DaZZA: Thanks for the heads up 18/11/2022, 06:03 - Eug: Yes let's wait 18/11/2022, 06:04 - Eug: No problem 18/11/2022, 06:07 - DaZZA: Hopefully might go into your account sometime today.....pls keep the booked dates as ive booked the flights.... 18/11/2022, 06:10 - Eug: Yes do not worry 18/11/2022, 06:10 - DaZZA: Nearly forgot.... still let me know cost of taxis/hotel and i will transfer that 18/11/2022, 06:10 - Eug: Dates are booking 18/11/2022, 06:10 - Eug: Will get my team connected with u soon for this. 18/11/2022, 06:11 - DaZZA: Ok cool. Thanks so much rishab. Youre a star 18/11/2022, 06:11 - Eug: Thank you for your kind words. 18/11/2022, 06:16 - Eug: Name - Darren Lee Number of Graft – 4000 Grafts Total Cost Inclusive – INR 2,83,200 including GST Date of Procedure : 17th and 18tg Jan 2023 Location – Gurgaon Package : Comprehensive Package Advance – 183,214 Rs. 18/11/2022, 06:17 - Eug: Can u please confirm these details so that I can send u an updated email 18/11/2022, 07:04 - DaZZA: Hiya. Yeah that looks correct. Hopefully u will receive the remaining 100 000 as it was sent the monday just gone... 18/11/2022, 07:22 - Eug: Yes 18/11/2022, 10:36 - Eug: We have sent u an email based on these details 18/11/2022, 12:10 - Eug: Hello Darren 18/11/2022, 12:13 - Eug: Satyam from my team has messaged you and he says that you will not be able to do the blood tests 18/11/2022, 12:13 - Eug: But the Blood tests are required and it's mandatory 23/11/2022, 07:31 - Eug: *Prothrombin Time INR* *Random Blood Sugar* *HIV 1 and 2 (Anti Retrovirus Test)* *HBsAg (Hepatitis B Surface Antigen)* *Anti HCV (For Hepatitis C)* *Hba1c* 23/11/2022, 07:31 - Eug: These are your pending tests 25/11/2022, 05:29 - Eug: Hello Mr.Darren 25/11/2022, 10:25 - DaZZA: Hello 25/11/2022, 11:46 - Eug: How are you? 25/11/2022, 11:46 - Eug: Any update on the blood tests? 25/11/2022, 12:05 - DaZZA: Ive had to book in. Its going to b 2 weeks then wait for the results. So another 2 weeks after that. Have u received the money i sent? 25/11/2022, 12:09 - Eug: Please share me the receipt 27/11/2022, 12:09 - Eug: Hello Mr.Darren 27/11/2022, 12:09 - Eug: Please share me the payment receipt 27/11/2022, 14:31 - DaZZA: I have emailed you. Not really sure why you need the screenshot as it only shows my account sort code and account number and you have been sent these details quite a number of times already. 27/11/2022, 15:38 - Eug: I did not receive the payment receipt 28/11/2022, 11:56 - DaZZA: Have u received payment yet rishab? 28/11/2022, 11:58 - Eug: Checking with my team again. 28/11/2022, 12:05 - Eug: IMG-20221128-WA0000.jpg (file attached) Not Credited. Secondly Account number wrong. our HDFC Bank Account number *50200023518192* Thank you. 28/11/2022, 12:05 - Eug: Message from my team 28/11/2022, 12:07 - DaZZA: So ive put an extra 0? 28/11/2022, 12:15 - Eug: Yes 28/11/2022, 14:36 - DaZZA: Just been on phone to bank for 2 hours. They can see it will b returned to me but dont know when. I presume sometime this week. When it does i will resend but with 3 zeros as opposed to 4. If u can let me know cost of hotel/taxis that i need to pay i will do this on 1st December. You will b allowed to book this on 1st December. If u can also let me know if i can video outside eugenix building and reception that would b great too. I have now asked three times already without reply. 28/11/2022, 15:13 - Eug: Please use these details 28/11/2022, 15:14 - Eug: Yes you can shoot the Outside of Eugenix Building and reception but not the OT room please. 28/11/2022, 15:14 - DaZZA: Yes of course. Thanks 28/11/2022, 15:14 - Eug: Have u got the Visa? 28/11/2022, 15:16 - DaZZA: Yes. They sent my passport back but i couldn't find Visa. It was stuck on a page inside the passport! 28/11/2022, 15:19 - Eug: Oh 28/11/2022, 15:19 - Eug: So u have got it right. 28/11/2022, 15:19 - Eug: ? 28/11/2022, 15:19 - DaZZA: Yes 28/11/2022, 15:19 - Eug: Great 28/11/2022, 15:20 - Eug: Satyam will connect with you and sort ur stay 28/11/2022, 15:20 - Eug: This is sorted too. I could not reply to your earlier requests because I was trying to get the approval for the shoot 28/11/2022, 15:22 - DaZZA: No probs. I have been getting my things together to pack. Passport / travel plug / clothes etc. So was putting my video stuff in etc... 28/11/2022, 15:22 - Eug: Okay no issue. We would be okay if you shoot it. 28/11/2022, 15:24 - DaZZA: I could have just walked in reception and recorded and there wouldnt have been much u could do but thought it polite and appropriate to get permission.... 28/11/2022, 15:26 - Eug: Shooting without permission in the premises would have not have been legal. But I appreciate you asking us about it. 28/11/2022, 15:30 - DaZZA: My understanding is that it is perfectly legal. It is private property but that doesnt matter. You could ask me to leave the premises and not be allowed back in unless i dont film. But its legal to film. There is no law against it...its all cool though as u said its ok anyway and i did ask. 28/11/2022, 15:38 - DaZZA: Rishab. Could you also point me in the direction of the website for laws on indian hair transplants and the law on having to do blood tests? I cant seem to find anything at all. All i can seem to see is guidelines which means they aren't actually mandatory....out of politeness i will provide the rest but out of curiosity i would like to know the laws on it.... 30/11/2022, 07:06 - Eug: Hello Darren 30/11/2022, 07:06 - Eug: Are u available for a call now? 30/11/2022, 07:06 - Eug: To discuss about your stay , and taxi 17/12/2022, 11:43 - Eug: Hello Darren 17/12/2022, 11:43 - Eug: Hope you are well 17/12/2022, 11:43 - Eug: I am in consultations at the moment 17/12/2022, 11:43 - Eug: Can we connect in a while. Meanwhile you can list down your queries here. 17/12/2022, 11:44 - DaZZA: I have emailed u 17/12/2022, 11:45 - DaZZA: I would also like to speak to one of the owners of eugenix please. 17/12/2022, 11:53 - DaZZA: Rishabh. This issue needs sorting out today... 17/12/2022, 12:01 - Eug: There is no issue Darren. There are certain blood tests which are required for the procedure. The format that you have provided us is unacceptable also the tests are not complete. 17/12/2022, 12:01 - Eug: Let me have a word with our doctors here and get back to at the earliest 17/12/2022, 12:04 - DaZZA: This needs sorting out one way or the other today rishabh. I am totally fed up with it all. If u r telling me that as things stand it is unacceptable and im not getting my transplant then we need to address everything. 17/12/2022, 12:28 - DaZZA: Hello? 17/12/2022, 12:30 - Eug: Hello Dareen 17/12/2022, 12:31 - Eug: I have forwaded these details to our doctors. Will get back to you as soon as I have a response. 17/12/2022, 12:32 - DaZZA: Today one way or the other pls rishab. Can i speak to one of the owners please rishabh? 17/12/2022, 12:35 - Eug: Not able to talk on whatsapp calls since morning. 17/12/2022, 12:35 - Eug: I shall give you a normal call 17/12/2022, 12:36 - DaZZA: Ok 17/12/2022, 12:58 - DaZZA: Lets do that then. Thats cool 17/12/2022, 12:58 - Eug: The call got disconnected 17/12/2022, 12:59 - Eug: I hope u understand what I said 17/12/2022, 12:59 - DaZZA: Yes that's cool 17/12/2022, 12:59 - Eug: Okay so I will get back to you by tomorrow. 17/12/2022, 12:59 - Eug: On this. 17/12/2022, 12:59 - DaZZA: Ok 17/12/2022, 12:59 - Eug: And let u know what the doctors think about it 17/12/2022, 13:00 - DaZZA: Well im happy to do the tests again no problem. 17/12/2022, 13:01 - DaZZA: I have done them already... 17/12/2022, 13:02 - DaZZA: It is a bit ridiculous. I have done the tests already and as u know ive already had one transplant. Nonetheless im happy for u to redo the tests.... 19/12/2022, 09:52 - DaZZA: Have the doctors got back to you yet? 19/12/2022, 09:52 - Eug: Yes 19/12/2022, 09:52 - Eug: I am just about to board a flight 19/12/2022, 09:52 - Eug: I shall send you a whole summary over the email. 19/12/2022, 09:52 - Eug: But the good news is what we discussed has been approved on a special basis 19/12/2022, 09:53 - Eug: I will just document it and send it to you 19/12/2022, 09:53 - Eug: Give me sometime 19/12/2022, 12:38 - Eug: Hello Darren 19/12/2022, 12:38 - Eug: I have sent you an email. 19/12/2022, 12:38 - Eug: Please have a look 19/12/2022, 12:38 - DaZZA: Haven't received anything 19/12/2022, 12:43 - DaZZA: Still haven't received anything..... 19/12/2022, 12:43 - Eug: I am getting it checked 19/12/2022, 12:45 - Eug: IMG-20221219-WA0000.jpg (file attached) 19/12/2022, 12:45 - Eug: I stuck in outbox for some reason 19/12/2022, 12:45 - Eug: I shall try again in sometime. 19/12/2022, 12:45 - Eug: I have sent it twice. 19/12/2022, 14:42 - DaZZA: Still haven't received email. Just also letting you know that i have been in dialogue with Mattdominance. He has a YouTube channel. Feel free to look it up. He came back to me and wants to cover my story and results when I return. Kind rgds 28/12/2022, 11:08 - DaZZA: Rishab. What is happening? I have just received an email from swarnim this morning saying i have cancelled my procedure. We had agreed i would be doing the blood tests in india? 28/12/2022, 11:22 - DaZZA: Rishabh. Kindly speak to me. Thanks 28/12/2022, 13:46 - DaZZA: Very unhappy rishabh. Ive had to cancel my flights. In total i am nearly £500 out of pocket. £200 visa £65 cancellation fee £200 dog kennels. I have to wait 6 months for a refund! Just to let you know i have messaged dr arika on LinkedIn to give feedback. It is appalling what u have done.

Just so we are clear - On the 18th November, I sent a message saying that it was putting the operation in jeopardy to the point of perhaps having to cancel. It did not say I wish to cancel! It was saying unless the matter was resolved I would have no choice given you said that I couldn't have the procedure without completing the tests. this was not a threat, it was a reality. I asked to speak to a manager several times and this was refused to me. I note that Rishabh was able to speak to a manager but purely for his own behalf not mine. You never requested a screenshot of the nhs text message! I was told it had to be from an email and in pdf format. So, from what i gather essentially what you are saying is that on the basis i entered info dialogue with you asking to speak to a manager as there were time issues getting the tests done and the op could potentially be in jeopardy then you decided to refund me ONE MONTH after you received that message? the refund email you sent was dec 28th. You were paid up, the visa done and then I asked to book flights. Rishabh said yes. I booked the flights whilst on the phone to rishabh. It was only after this that rishabh mentioned to do the blood tests. this obviously caused time issues given the run up to xmas. I'm not really sure what you are banging on about with regard to the visa. I think I may have mentioned it as I spent an entire day getting it done, travelling a considerable distance and then queuing up for 4 hours. On a number of occasions you were advised I was doing a video. Once, very early on when I advised of my wish to record the outside of the building and also the reception area. I could've just turned up and not mentioned it. I had the courtesy to ask. I was told this was fine. I also mentioned that a youtube channel wished to do a video of my experience with eugenix. I advised you of this. Eugenix seems to like doing a lot of videos so I'm at a loss to understand why you didn't want the publicity if your results are good. I didn't ask eugenix to do the tests as I wouldn't know that they do them. It was offered to me and I said yes no problem. This was only when time was really running out. why you couldnt have mentioned you could do the tests earlier on is beyond me. I did ask why you were redoing all the tests. I think this is reasonable to ask given a lot of the tests had been already accepted. No reply was given. The test was all agreed then I received an email out of the blue a few weeks later saying you had refunded me. So, after telling me that you had refunded me and it would take 6 months for the refund what am I meant to do? Of course 6 months is unacceptable. trust related issues and threatening behaviour? Let me get this straight. so, because I asked to speak to a manager because time was running out and I was concerned that I couldn't get the tests done in time and may have no alternative but to cancel as if I flew to India, you wouldn't do the op then that is threatening? so, lets address these so called trust issues? I believe what you are referring to is that I politely asked if the people who would be working on my op were also hiv tested. again, you did not reply to this. I think this is a reasonable thing to ask. At least you have admitted that YOU decided to cancel my procedure. You didn't even bother to phone me first before sending the email. I tried to telephone 3 eugenix numbers I had for about an hour to enter into dialogue. They were all "online" but you chose to ignore my calls. So, please accept your apologies? No thanks. You have caused me £500 in losses. Perhaps, you could share on here these so called "threatening messages"?????? I note you said you have refunded me. I did email you and ask if it was going to be a true refund ie: If I was going to receive back what it had cost me in gbp. again, this was ignored.

Well, you have the scenario where a patient's head is bleeding (quite a lot) through incisions / extractions. Open wounds.... Now, common sense says to me that people doing the op would wear surgical gloves. But the thing is that they are also handling sharp objects like needles and the like. It is eminently possible they could cut themselves, perhaps not even know and their blood transferred to the open wounds....

Thank you so much for everyone's input. All of it is valued. Everyone seems to have varying opinions and I respect it all and take it all onboard. I'm reliably informed that the matter is now in the hands of the owners to look into and I'm waiting to see how it's going to be dealt with. I am receptive to any suggestions they have to resolve this. As it's new year etc and people are off, it's certainly going to be quite a few days. I guess in life problems happen but what is important is how it's ultimately dealt with. So, the ball is in their court. I'm told they are going through all comms etc (emails/whatsapp). I think this is reasonable. I will await what they decide to do and let you know. I do have all the comms myself and may or may not release at a later date but out of respect I'm going to hold off from doing this whilst they are looking into it.

@bigmistakeDr Ball is literally only an hour away. It's a very good point. I hadn't really considered that. I just went on the basis that I need approx 4000 grafts and Dr Ball charges about £5 a graft. So, thats 20k and out of my range. For me that would still be an outrageous commitment even over say 5 years. It's defo something to consider though. Thanks.

@bigmistake Thanks man. I'm gutted. Finally after waiting 4 years to get it done (including the 2 years of covid) seeing a better future where my barnet doesn't look ridiculous then 2 weeks before I fly and it's snatched away. Then I'm looking at another big wait whilst being rinsed of half a grand. I guess things could be worse. I still have my health and the dog keeps me sane I'd like to say I'm pretty blown away by the people on here. All very encouraging.....