Took me half an hour to understand the case. @daz 2, buddy surely, you're at fault here. I am very clear that blood investigations are important and as Eugenix said they have sent it to you via email, you should have gone through it as it was you who was going to be operated on. My question is why on earth have you booked all these before getting your blood tests done as again eugenix said they have informed you earlier.
To an extent, i feel that If there is some other clinic then definitely you will remain unrefunded. My advice is to get in touch with them directly, take your refund and research your way out for a clinic. Best of Luck, let me know if i can be of any help to you. TBH, you diverted this thread and tried to misslead the audience, getting the refund asap is best for you.