I'm really disheartened to read what transpired during the follow up call. I was very much rooting for Hasson to redeem himself and make this situation right, but, he failed bigly. This is coming from someone who got an HT 15yrs ago from Hasson and was considering going back, but, after reading this thread I don't see how I can.
OP has been much more patient and docile than I ever would have been in this situation.