Regular Member wideparting Posted July 26, 2011 Regular Member Share Posted July 26, 2011 Problem with companies that let customers down is that they find it hard to regain their trust again. Regarding Easypiece i have ordered a few systems from them and so far so good although i have to say the price does not match the quality offered. I know that they say it is Premium hair etc but in all honesty it is no different from what you recieve elsewhere for half the price. Still at least it turns up on time although i have to say they are not the quickest to respond to any queries you may have. Link to comment Share on other sites More sharing options...
Guest Ian512017155 Posted July 26, 2011 Share Posted July 26, 2011 This company is a JOKE and a scam. I have never seen as many complaints with a another company as "Captain Hair'. I really hope everyone used a credit card for there purchase, that way you can do is complain to them and they can do a chargeback and get your money back! Link to comment Share on other sites More sharing options...
john165 Posted August 17, 2011 Share Posted August 17, 2011 Update on captain hair not sending me a system: Still no system received after paying extra ?50 for 4 week delivery in January 2011. Was guaranteed delivery once again on 3rd August - still not delivered, again excuses made and would be deliverd on 16th August - still not delivered. I am now going through the process of trying to claim my money back as I will never be using this company again. This company takes your money and does not deliver the goods. Link to comment Share on other sites More sharing options...
18atthetemples5 Posted September 20, 2011 Share Posted September 20, 2011 Hi, Ordered system by credit card back in December (paid extra 100 for 2-3 weeks delivery!), sent 2 templates (1st one lost by them!), had excuse after excuse, given 3 completion dates, (latest one 18th Sept) emailed them yesterday (19th), no reply!!!! Link to comment Share on other sites More sharing options...
robbedbych Posted January 23, 2012 Share Posted January 23, 2012 I wish I had also found this site before I ordered my hair system. They are a complete and utter rip off. You'd hope someone that is also a hair loss sufferer would be more empathetic but it seems that Stuart and the whole of Captain Hair have no regards for their customer whatsoever. I ordered and paid for a hair system in October 2011 with the ?50 'express delivery' but because of the warehouse supposedly 'being on holiday' and this being my first time ordering, I was promised it in 7 weeks instead of 4. To cut a long story short, it has now been 16 weeks, it is impossible to contact them and had to pretend to be a new customer, interested in their systems in order for someone to call me from Captain Hair. I have now called Trading Standards to inform them of what has happened and have sent them a letter informing that if I do not my money back by a certain time, then I will take them to small claims court where they will covering the cost of court, my refund and also a daily interest from the time they owed me the system, I also used one of their stylists for the template so will be claiming that back too. They still haven't contacted me, even after sending them the letter. I hope that people are not using Captain Hair after reading these comments on them, the time, money and upset it not worth it. They should be ashamed of themselves, it is absolutely disgusting. I only wonder how many other people they have done the same too that have never got their money back. I urge anyone to contact me if this is you as I hope to make a nationwide appeal to expose them. Link to comment Share on other sites More sharing options...
robbedbych Posted January 23, 2012 Share Posted January 23, 2012 Dear Stuart, Are you ever going to contact me back or will we be getting acquainted in the court room? Vanessa Link to comment Share on other sites More sharing options...
18atthetemples5 Posted January 24, 2012 Share Posted January 24, 2012 I have finally got my system after a ten month wait - I have to say it is of excellent quality but will not be using C.Hair for my next order. Link to comment Share on other sites More sharing options...
Jules-London Posted May 17, 2013 Share Posted May 17, 2013 (edited) I used CH for 3 years and they never got my system quite right. So many time I paid for rush orders only to receive my order many months later it was horrible. Recently I used Ess A Hair UK for the first time and got my order in 4 weeks and it was by far the best system I have had. Shame about CH as I had met Stuart and was a really nice chap. Edited May 20, 2013 by Jules-London Link to comment Share on other sites More sharing options...
Jules-London Posted May 17, 2013 Share Posted May 17, 2013 Oh sheesh kebabs I just realised how old this thread is - sorry Link to comment Share on other sites More sharing options...
LeedsBloke Posted September 29, 2013 Share Posted September 29, 2013 Captain Hair is run by a guy called Feisal in Birmingham and if you google the address, it is an Indian takeaway! Is this hygeinic? Has he got several businesses on the go? Mmmm...... Link to comment Share on other sites More sharing options...
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