I wish I had also found this site before I ordered my hair system. They are a complete and utter rip off. You'd hope someone that is also a hair loss sufferer would be more empathetic but it seems that Stuart and the whole of Captain Hair have no regards for their customer whatsoever.
I ordered and paid for a hair system in October 2011 with the ?50 'express delivery' but because of the warehouse supposedly 'being on holiday' and this being my first time ordering, I was promised it in 7 weeks instead of 4. To cut a long story short, it has now been 16 weeks, it is impossible to contact them and had to pretend to be a new customer, interested in their systems in order for someone to call me from Captain Hair. I have now called Trading Standards to inform them of what has happened and have sent them a letter informing that if I do not my money back by a certain time, then I will take them to small claims court where they will covering the cost of court, my refund and also a daily interest from the time they owed me the system, I also used one of their stylists for the template so will be claiming that back too. They still haven't contacted me, even after sending them the letter.
I hope that people are not using Captain Hair after reading these comments on them, the time, money and upset it not worth it. They should be ashamed of themselves, it is absolutely disgusting. I only wonder how many other people they have done the same too that have never got their money back. I urge anyone to contact me if this is you as I hope to make a nationwide appeal to expose them.
