Hey snakeoil,{funny name}
I had the same problem when I wanted to do a consult with Dr Shapiro.One thing that really bugged me was they would only do a consult at a certain time I think it was 9 or 10 a.m. thru 3 p.m. mon-fri ,When i said that this just wouldn't work for me because of work and asked for an evening or a saturday {anytime} or sunday {anytime}phone consult she said that they wont do consults any other time.That just solidified me wanting too go with Dr Hasson.About the passport,they used to be quite a bit behind but they have caught up at the end of last summer.I applied for my passport 12-20-07 and recieved it 1-2-08 without paying the extra $100.00 dollars for expediting,good luck bud.