Nordster34, I truly appreciate the time you've taken to post your experience at H&W. I was thinking about going for a procedure there, but i'm honestly reconsidering just because of the way you say you've been treated. Obviously, we should wait till the 12-18 month mark to truly have an opinion, but there are just some things that shouldn't be looked over at this point.
A few take aways:
- The doctor should have been in the room talking to you after the procedure. Totally unacceptable IMO
- The clinic and doctor should be on the same page about the amount of grafts you were given. It's a shame that he didn't have the correct information about how many grafts you were given (also you didn't mention if he looked at your donor during the follow up consultation), and for him to suggest more grafts are possible without really analyzing your scalp is a bit lazy IMO.
- 2 weeks after the follow-up and neither the clinic or doctor have reached out with your graft count? It really does sound like he just took your call to calm your nerves more than anything.
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I hope that you get an awesome result and I honestly hope that H&W's loose patient after-care is somehow justified. I totally understand why you would feel taken advantage of. Let's hope this all works out and you get the answers you're looking for.
Just throwing this out there for anyone who might have a definitive answer; If the 12 month mark passes and the patient is not satisfied with the result, does the clinic offer touch-ups for free? Considering the neglect that has already seemingly taken place, it's understandable that a distraught patient would want some sort of reimbursement or care considering the final result might not be adequate. IMO, just for that reason alone, I would want my doctor to communicate with me step-by-step throughout the journey. It would suck to be neglected DURING and after the procedure just to end up going back to the same surgeon pleading for them to make it right only for them to ask for proof that the patient took the right steps to ensure optimal hair-growth post-transplant. This whole situation seems kind of sketchy. The doctor seems to be banking on the idea that the procedure was done so good that a follow-up procedure won't even be needed in the next 10+ years - and by then maybe he'll be retired...who knows.
High prices for HT are one thing, but neglecting a patient after the procedure is just unethical in my book.