I did about a year of research before taking the plunge. Strangely enough, his was the first office to reply to my emails about a year ago. I kept doing research and corresponding with other doctors/clinics and then came across this site, where his name kept showing up with good reviews.. I read more reviews online, most of them were good, but the bad ones were soooo bad and undetailed that I really questioned their validity. Also looked at a few other doctors in that area, and learned another doctor's competitive advertising "style" is putting horribly written bad reviews up about Dr. Charles and others. Dr. Charles has videos on youtube that I watched and patient interviews, along with interviews with him on this site. This site helped me immensely in making a decision. He's also a good looking guy, which matters because if the doctor looks like a goofy version of Ronald McDonald (*cough* Larry Shapiro) then he's not going to care about my looks..Price was alos a factor, for $3 a graft plus a travel allowance, you're really not going to get much better than that with a good, reputable surgeon. He also gives you a pamphlet with this site and others to start blogging about your experiences, so you know he stand behind his work.