maintaining

@Davidf lols great. do you have any other angles?  would love to see some higher quality photos 

@bru how’s it coming along?

looks good. know the distribution of grafts—how many in front, mid, and crown? 

@PleasantlySurprised54 how’s it looking?

@foxtrotwanderer hello. any updates?  i had to same number of grafts from dr das. i’m at 4 months now. curious about your results. 

@Mango any thickening or progress since your last update?

@Stev86 looks great. any other angles?

@WLP2023 any updates and clearer photos?  following your progress closely. 

On 4/3/2024 at 8:46 PM, Odysseus said:

I had my procedures on March 4 – 6. While I had originally planned to give a detailed summary of events as many others have done, I have decided to go a different route. Every day after the final procedure the after-care team would apply slight pressure for me to review the clinic on Google. I told them I didn’t intend to write the review until I was completely done. Since I was staying an additional 7 days so I could have them treat the donor area daily and do my first head wash, that meant I would submit the review on that final day. That didn’t stop them from applying good-natured pressure every day to write it early, but I stuck to my original plan. And honestly, it is lucky for the clinic that I did. My early drafts and thoughts were much, much, much worse than what I ultimately decided to write. When I went to submit this final version on Google, I discovered it doesn’t allow long detailed reviews. So, I simply submitted a couple of lines of praise for the clinic and gave them four stars. I have no doubt that some people, when they read my account of what happened to me at the end of the third day, will be very confused about how I could possibly give them 4 stars. I think I explain that at the end of the review, though.

I sent the full review to the after-care team and suggested they show it to management so that nothing like what happened to me will happen to anyone else.

 

By the way, although they thanked me for the review, no one from the clinic ever contacted me and apologized for what happened, asked for more details (though none are necessary, I suppose), or attempted to explain how what happened could have happened. That makes me wonder if anyone actually read the review. Perhaps since it is so long they simply took the four stars and moved on to the next patient.

Here is that review:
~~~~~~~~

I believe that Dr. Pradeep Sethi and Dr. Arika Bansal have gone to great lengths to build a world class clinic that offers patients the highest quality hair transplant experience possible. I also think that Dr Das, my doctor, is very skilled, a genuinely nice person, and I enjoyed talking with her. And finally, there are many people working at Eugenix who are absolutely great people and I am happy that I got to meet them.

If you had told me on day 1 or 2 of my 3-day Eugenix procedure that I would be writing anything except a 5-star review of the clinic, I would have said you had me confused with someone else. But, if I am going to write a review, I have to review my whole experience. One of those experiences was not good. I'll get to that.

But first the positives:
- Dr Das is highly skilled at every aspect of her job, she is careful to balance the maximum amount of hair she can move without thinning out the donor area too much (a particular concern in my case), and she is very friendly and a pleasure to talk to
- The clinic offers very high-quality hair transplants at prices that are within the reach of most people
- The clinic operating room techs work well together to quickly implant thousands of grafts in a relatively short period of time (it still takes several hours, but that is unavoidable)
- The clinic tries to make the patient comfortable during the procedure by allowing him to choose the type of music that is playing
- The clinic makes the hotel reservations for the patient and pays the first two nights. The hotel picks the patient up from the airport and drops him off there at the end of his stay.
- The clinic arranges for a driver to take the patient back and forth from the hotel to the clinic. (But don't put too much faith in the time of day they say they will pick you up. It could be over an hour later)
- The clinic founders have obviously carefully considered how to help the patient through recovery. The clinic allows you to come to the clinic every day after the procedure to have the donor area cleaned until the 7th day, at which point they give the patient his first post-procedure hair wash. They also send daily email and WhatsApp messages and automated phone calls walking the patient through their recovery process. The clinic also prescribes a set of medicines and a probiotic to take during the week following the procedure.
- There are some very nice and friendly people at Eugenix. Particularly, the patient liaison assigned to me, most of the operating room techs (one named Samya stands out as particularly friendly, which is why I know his name), the drivers, the members of the aftercare team, and the anesthesia nurse who worked on me the first day. She, especially, will be someone I remember both because of her skill and because of her great personality. I tried to find out her name to include in this review, but the aftercare team wouldn't give it. They preferred I just praise the operating team as a whole, not individuals. I understand why they would want that, but the operating team as a whole doesn't deserve praise. Again, I'll explain why later. 

So that I don't paint too rosy a picture, I have to admit that I didn't find a couple of the operating room techs very friendly even though I tried to be friendly to them. They weren't rude, they just weren't smiling and friendly and they acted more like they were guiding cattle than assisting a patient. "Sit there. Put this on", in a monotone voice and a deadpan look. That kind of thing. Not a big deal, though. On the whole, the Eugenix crew was very nice.

SUGGESTIONS
There are a couple of things I would advise the clinic to do to improve things:

1. How to handle trainee doctors: The package I paid for was for Dr Das and her trained team members to handle my procedure. However, on the third day, suddenly (keep in mind, I had gauze over my eyes, so I was essentially blindfolded) I could tell that there was someone new working on me. I later asked if it was a trainee doctor and that was confirmed. I was never asked if a doctor in training could practice on me. I would suggest that, if the clinic is going to use patients to train its new doctors (and, of course, they have to), they need to get the patient's permission, a senior doctor should supervise, they should only use patients with plenty of donor hair (unlike me), and they probably should offer some kind of discount to make it worth the patient's risk. Even if they had done all of this in my case, however, I still would have refused. I don't have enough donor hair to gamble on a doctor in training.

2. Pain management: The nurse who administered my local anesthetic on the first day (the one I mentioned above) was the best I have ever encountered. She was absolutely incredible. It was almost painless.
Unfortunately, my experience with the nurse who administered my local anesthetic on the 2nd and 3rd days was very different. The amount of pain I felt every time she injected me was high- especially when compared to the mere momentary discomfort I felt when the first nurse had injected me. If the second anesthesia nurse had caused that kind of pain only when injecting the face and neck for my beard hair extraction, that might be understandable. Those are more sensitive areas. But my second day procedure just required scalp injections like had been done almost painlessly by the other nurse on the first day. Now, to be clear, I am NOT suggesting the second anesthesia nurse is at any fault. I'm sure she was doing her best. My suggestion is that the clinic find out what the first nurse is doing differently and train everyone on that technique. There shouldn't be such a big a difference in the amount of pain a patient feels depending on who is working on him. As I endured days 2 and 3, I couldn't help but wonder how much better my Eugenix experience would have been if they had assigned the first nurse to me all three days.
3. The anesthesia kept wearing off fairly quickly on day 3 for some reason, especially in the crown of my head (where it seemed to only last a few minutes for some reason). I don't blame the nurse for this. The issue that I think needs to be addressed is that my saying "I can feel pain" so frequently was a source of frustration for a couple of the male techs working on me. They seemed to resent that my pain was slowing things down. In my past, other HT doctors have commented on my high pain tolerance and described me as stoic when getting shots into my scalp. I'm not the type to speak up at the first hint of pain. One or two (again, I was blindfolded) of the clinic's operating room techs pretty clearly thought the opposite, that I was exaggerating the amount of pain I was in or wasn't being "tough" enough. My suggestion is that it be made clear to them that the last thing a patient feeling pain should have to deal with is someone suggesting they're exaggerating.

THE BAD EXPERIENCE
And now, the part of this review that I have dreaded writing...
By FAR the worst thing that happened at Eugenix happened at the end of the 3rd day. For about the last 30-45 minutes (it felt longer), the techs worked on the crown of my head with NO local anesthetic. It had worn off and I told them repeatedly that I was in a lot of pain. They just said "Oh, pain?", paused for about 15 seconds, then kept working. Occasionally they would spray cool water on the area. Once I even yelled out in pain and they said "Sorry!", paused for about 15 seconds, and resumed. I couldn't understand why no one was giving me any local anesthesia. I don't know where the anesthesia nurse had gone. She disappeared sometime early in my last hour and I never saw her again. I have NEVER, in a medical setting, endured the kind of pain that those techs put me through. I have also never encountered medical professionals who apparently couldn't care less that they were causing so much pain when it could have been stopped with a shot. And there was nothing I could do in that situation but endure it. What could I do, stop the procedure and let them throw away my grafts? So I just had to sit there as they pushed and twisted what felt like the world's largest gauge needles slowly in and out of the crown of my head over and over and over. The intense burning and throbbing lasted long after the procedure. In fact, today is the 7th day since my procedure and it is the first day that I don't feel a slight reminder in the crown of my head. I have never had any kind of medical procedure that felt so much like intentional cruelty. I don't believe for a second that those techs would have ignored my pain and kept working if Drs. Sethi, Bansal, or Das had been in the room. And I know those doctors would never have allowed it to continue. Not only because they are, I believe, decent and empathetic people who wouldn't inflict unnecessary pain on a patient, but also because they would know that no matter how skilled the doctors are at any clinic, patients aren't going to come if they think they are signing up to be tortured.

I think Eugenix needs to identify who the two techs were (neither of them was Samya because I could see him under my gauze as they handed him the used insertion "needles") and decide whether they are people who should be working in the medical field. I obviously have my opinion on that. I also think the clinic needs to find out where the Day 3 anesthesia nurse went and why she left me before my procedure was done.

SUMMARY OF MY OPINION OF EUGENIX
I honestly believe what happened to me in that last hour was an aberration, a one-time event that I unfortunately experienced. I'm sure when the doctors read about it, they will be shocked and ensure it never happens to anyone else. I have read dozens of in-depth reviews written by extremely satisfied former patients and I have seen those patients return to Eugenix over and over for more work....because Eugenix IS a world class clinic. So, despite what happened to me at the very end of my procedure, I am nevertheless giving Eugenix a positive rating (4 stars). I am doing that because people read reviews to try to decide whether a place is a good option for them. I sincerely believe that people who go to Eugenix will be very satisfied with their experience and results. If someone asked me if they should go to Eugenix, I would say yes without hesitation.

~~~~~~~~

the same exact thing happened to me during the final day of my procedure with dr das in early january. the techs just kept going when i would say pain. they would say, “oh!  pain?” but then keep going. no one came to give anesthetic. this continued for about 30 minutes at which point i demanded they stop and i got up and went to the bathroom, very frustrated. it felt like they were pulling my scalp off with tiny hooks. i made them find dr das and i told her what happened. she then injected me with more anesthetic. 

i must say in general i was very disappointed with the lack of communication of what i could expect during the procedure.  everyone just got to work and i had no idea what was happening.  

the same could be said of planning phase. i came prepared with photos and questions. the dr just came in andrew a line and told me to consider it and left the room. she came back about 20 min later and adjusted it based on my feedback and left the room again. there was no question and answer session. no discussion of my hair loss pattern and potential future hair loss. really nothing. i asked her what she thought of the hairline and she said she wasn’t supposed to give her opinion, which i found very strange—aren’t we paying for her artistry?  

they even had me sign all these waivers before the consultation without even discussing the issues i was waiving  it was craziness  i almost got up and walked out, but i told myself to trust the process because i have seen decent results—not to mention i just flew half way around the world.

eugenix has a problem.  they are expanding too quickly and it’s definitely become a hair mill.  even the higher priced packages, like the one i bought, are highly rushed.  

i’m 3 months into my results, and i have no reason to think they won’t be ok, but my experience in general was not was i was expecting and i very much felt on my own and like a something to be assembled on a conveyor belt.  

@Grant  hello. any updates on this second surgery?  

i was wondering if you could show us the current top view of your front surgery by dr munib?  the same angles as your 2, 3, and 5 month photos. 

really great transformation. i’m sure you’re excited. 

@PleasantlySurprised54  hello!  any updates?

@MAL87 hey, man. how’s it progressing?

On 3/10/2024 at 2:38 PM, JP34567 said:

Two year 3 month post update.

I Love my results!

I am so grateful for how my hair transplant came out.  Every day that passes by I am thankful that there was a way to restore my hair and hairline back. I was between a stage 6 and 7 in the Norwood scale.  Think about it 10 or even 15 years ago these results would'nt have been possible. In my opinion @Eugenix Hair Sciences has the best tools, technique and experience that allows for such results. 

In addition to the hair restoration done by @Eugenix Hair Sciences. I continue to follow their instructions taking 1mg of finasteride a day and using 5% minoxidil (I only apply this once a day though not twice)

Additional steps I try to take. 

1)Apply a couple of drops of Rosemary oil post shower.

2)Every 5-6 days using .25mm or .30mm dermaroller to stimulate blood flow and applying minoxidil.

3)I take Biotin pills

4)I use a shampoo brush with soft silicon tips. It feels great to massage your scalp in a shower and stimulate your scalp. It is almost transcending. Any shampoo brush would do. Nizoral even sells one that I like. You can find it on Amazon as Nizoral hair shampoo brush.

 

 

 

 

Thanks to the team @Eugenix Hair Sciences Dr. Arika Bansal and to Dr. Pradeep Sethi that who still contacts me to this day to ask about my results. Thank you!

@JP34567 looks great!  do you have any fibers or any other masking products in your hair in these photos?

@messda any updates?

@Stev86 any updates?

@bosegrave any updates?  i’m in a similar situation. would love to see your progress. 

looking good. how’re you feeling about your initial density concerns?

hello. i’m in a similar situation as you. i had my procedure don’t at eugenix just after the new year. any updates?  i’d love to see your later progress. 

@MAL87 any updates?  i’m in a similar situation as you.