I did FUE which is few dollars more per graft but I’m very active and didn’t want to wait on stitches, etc. I did 1 consultation, deposit to lock in surgery date, and then ended up doing 2nd consultation before the procedure to make sure everything would be smooth. If you don’t get reply on first email try a second and phone call is what I did. I know it can be frustrating and I remember it making me nervous but the day of procedure staff with Dr Haber are very good and I am confident in them as well as Dr Haber who did majority of the procedure himself.