Longevita

It was the one in Izmir. My friend had it as well and he is really unhappy. You should know that they pay people to write in forums and speak to people who are considering hair transplant with them. I know because they offered this to me as well. I wouldnt trust people who keep praising Longevita.

Dear angyrguy,

We have our own account on this forum to interact with the patient community and we do not compensate anyone to write favorable comments about us as we believe our work speaks for itself. Just so you know, some of our competitors did this practice in the past and they were banned by the forum moderator. The fact that we still use our own account with our logo with an account history since 2013 shows we are a genuine operator.

We do however have a referral program which we advertise on our website. We are proud to mention that we have a very high satisfaction rate and almost half of our new patients come to us on a referral basis.

If you are less than satisfied with any of our services for any reason please get in touch with us directly and we'd be happy to help.

Regards,

Longevita Patient Services

Dear angryguy,

We are very sorry to hear that you had less than satisfactory experience in Turkey.

We'd be willing to help you if you could please contact us directly by emailing info at longevita dot co dot uk and send your latest pictures.

The doctors in the UK are motivated to criticize the work of others abroad because they are losing patients to overseas providers, so I would not rely on just their comments to asses the results of your surgery.

We follow up every patient after 1-3-6 and 12 months post surgery and make sure they are happy with the results or take remedial actions.

Regards,

Longevita Patient Services

John, Dr. Ali Karadeniz send me private message:

 

""I am sending this private message to give you some information.

You are right, Longevita is an agent providing many clinics with patients including me, although I do not work exclusively with them. I have other agents bringing me patients, but most of my patients are direct enquiries.

The doctor that operated John, who I don't know, was a previous doctor of Longevita's that doesn't work with them anymore.""

 

It seems longevita have not work with Dr. Resat anymore, but still not sure. Was Dr. Resat yours???

Hello Truthfu11,

Our current portfolio consists of three different medical staff each providing a different level of service hence is priced differently.

Kazim Sipahi is a trichologist, not a plastic surgeon, he offers the most economic package.

Dr. Resat Altug Aktas is a plastic surgeon and performs the procedure together with his team of nurses/technicians.

Dr. Ali Emre Karadeniz is also a plastic surgeon and performs majority of the procedure by himself.

Kind Regards,

Longevita

Dear Johnboy71,

We are sorry about your less than satisfactory experience with Longevita. We will do our best for your satisfaction. We would like to note that we are keen on absolute patient satisfaction; therefore, we perform very strict suitability checks on the surgeons and we only decide to work with a surgeon after conducting background checks, reviewing the qualification and malpractice insurance of the surgeon along with licenses with the relevant authorities in Turkey. We conduct patient satisfaction questionnaires after each patient experience. Your surgeon consistently got less than satisfactory remarks from other patients as well, so we removed him from the portfolio. However we made sure that free corrective treatments were offered to those patients by other qualified surgeons. They are now more than happy with their results.

Please do contact us and we will do our best to put things right.

Longevita

The fact that PayPal or your Credit Card company did not return your money is a strong indication that they conducted their own investigation and found out that your claims were untrue.

Also, on the matter you raised about the host that was provided for your services, the female representative informed us that you had sent her the following inappropriate message on Facebook:

"Nice to see you at least on the facebook. How come you never got in touch . Longevita told me you will be my patient liaison contact in turkey. Nevermind. Lol.

I wanted to take you out for perhaps for a quite dinner somewhere to meet you catchup and discuss couple of things that I have on my mind. I already had my surgery yesterday . I am flying out tomorrow early morning.

Let me know if you could ."

Despite your inappropriate and destructive attitude as well as defamation of our company, we strongly advise you to wait for the required recuperation time before jumping on any conclusions about the success of your surgery. This will be our final notice.

************Well I am not here to blame anybody or tell bad things about any particular company as neither I have a hair transplant clinic and nor a company. I did have an idea to run a business franchise in UK BUT I wanted to experience the FACTS myself before I have had a franchise of any such company as I DID NOT WANT TO REPRESENT ANY COWBOY company, who only promised things to people but fail to deliver. All what I said in my earlier post was based on my experience with this company call LONGEVITA. The email mentioned above by the Longevita MD was just ONE DAY,, after my surgery. My advice in my earlier post was Based on my treatment , which I realised later that it was crap and useless. The company had also failed to provide the so called and promised day assistant whilst in Turkey for two days. That person emailed me when I inquired that company had never given them this duty ( I still have those emails).

My advice is based on my experience which I learnt the hard way and sadly loosing all that money and going through the trauma of a surgery and regretted it later when I relaised what had happened. Even after about three months realizing that no hair are there on my head ( To show that I am not just playing with the words, I have as a proof, also attached my recent head/scalp photo for you, to decide for everybody, how I wasted ?3500 for NOTHING ) !!!!!! I wish I had been a member of this forum earlier and had read the posts of the fellow members to make the RIGHT decision ) Well at the end of the day people like me need to post about their experiences good or bad, so that other fellow members can make the right decision!!!! THINK BEFORE YOU CHOOSE ANY COMPANY to mess with your HEAD !!!!!!:confused:

Dear Sir,

Your comments about our company are inappropriate and damaging our reputation on this public forum. Most importantly those related to the success of your surgery are untrue.

We have pictures after your surgery as evidences to demonstrate the results of your procedure, however we are unable to post them here without your consent as we respect your privacy and right for data protection.

You had your surgery in November 2012 and almost every hair transplant specialist surgeon in the world would tell you that you needed to wait for 6-9 months before you can fully assess the results of your surgery. This is exactly what was communicated to you prior to your surgery on pre-operative instructions and after your surgery on post-operative instructions provided to you.

However, instead of waiting for the required amount of time for your recovery, you instructed PayPal to withdraw your payment right after you returned to your home country. If you had good intentions, you would have first contacted our company, let us know how you felt about your surgery and had your questions addressed by your surgeon. Given that you decided to withdraw your payment immediately after your surgery was over and without letting any company official know, we are confident that your motives are totally financial. However we delivered the service that was promised, so you will be unable to receive any compensation. PayPal, an independent payment company, declined your withdrawal instructions as they found out about your ill intentions after their independent investigation. If you really had issues about the results of your treatment, you would have given us an opportunity to act on them, but you didn't.

If you continue posting untrue claims and comments destructive to our reputation, I will have to ask our solicitors to deal with this matter further.

Regards

I call them and email them many times but all I received back is a pre formattted response, I suppose they send to everybody who has not been happy..... RIDICULOUSLY they wrote " your hair MAY TAKE A YEAR TO SHOW as they are still UNDER THE SKIN """" !!!!:mad::confused:

All Longevita patients are provided pre-surgery and post-surgery instructions prior to coming to Turkey for their treatments. Almost every FUE hair transplant surgeon in the world would recommend patients to wait for six months up to a year before they should assess the ultimate results of FUE hair transplant surgery.

I used this company Longevita, and went to Turkey.

They promised my 5000 graft... I had to pay 60% money upfront on booking and the rest cash in Turkey before going in operation room.

but unfortunately as it happens , once you are on the table you dont know whats happening till after few weeks and months that you realise you were robbed in operating table DAY LIGHT !!!! With me besides other things main issue that happend is that I realised I paid for 5000 grafts but Longevita , paid only for 1000 GRAFTS to a company to do my surgery and so got a good chunk of my money in their pocket....

By the time I realised what had happened, I was unable to get my money back from my credit card and also Paypal....

so sadly now I know ..how Longevita makes money.... THEY DO SEND YOU TO TURKEY but you are hopeing you are getting 4000 or 5000 graft , as you paid for that many grafts but Longevita on your expenses strikes a deal with a surgery in Turkey for 1000 or so graft... and most of those people in Turkey did not speak English.

So this is my sad story and experience with longevita, I thought I tell so you may learn.

Hello Everyone,

I am the Managing Director of Longevita and wanted to address the claim posted by this individual here directly by myself to make sure you have full and accurate information regarding his case.

This individual was in fact so happy about the outcome of his surgery, he even offered to partner with Longevita and refer patients to us from the UK. I am pasting his email below word by word so that you can interpret his motives yourself. At this point, I will not disclose his full name respecting his privacy:

"Hi,

Thanks for all communication. I believe there is a big market for a great health travel industry at the moment. I wished myself to have a first hand experience of this, which I did through your company. As mentioned in one of my very earlier emails I would like to propose a business alliance on my part covering Manchester and surrounding catchment areas.

I felt very strongly that to convince a prospective patient or a client a face to face interaction prior to engaging them in an interest and commitment is vital. Perhaps as your franchise I can cover Manchester operations, and I am convinced that this could be of our mutual business interest in the long run. I am open to further negotiations / suggestions on this matter.

I am back in UK tomorrow. Please let me know if this is of any interest to you.

Kind Regards"

His proposal was rejected by Longevita. It is very disappointing to see now that the individual has been making such untrue claims just because his business proposal was rejected.

On the other hand, Longevita has contracts with doctor enforceable under the law to make sure the treatments are performed under ethical, quality and hygiene standards set by the Turkish Ministry of Health. These contracts also ensure that although unlikely, in the event of a complication, the surgeon is required to provide a full refund or offer corrective treatment with no charge. Longevita patients have over 98% success rate in hair transplant operations in the last two years.

In terms of the grafts, pictures are taken before and after the surgery and at different stages throughout the entire operation. Patient consent is obtained to proceed at various stages to make sure the patient is happy about the progress, graft numbers, etc. If the donor area permits more grafts than what was initially planned for the procedure, those additional grafts are transplanted free of charge by the surgeon. If the donor area does not provide the required number of grafts on the patient's treatment plan, then partial refund is provided to the patient. All the doctors we work with are members of the Turkish Medical Association and no surgeon would put their reputation and career at risk by misguiding patients about the graft numbers.

Longevita has a very strict policy of selecting partner surgeons. Before partnering with any surgeon or clinic, we conduct background checks, review the qualification and malpractice insurance of the surgeon along with licenses with the relevant authorities in Turkey.

Longevita is a private limited company registered both in England & Wales (Companies House Registration Number: 8332394) and in Turkey (Registration Number: 162414). With offices in London, Istanbul and Izmir, Longevita offers affordable and quality private medical procedures by specialist doctors at internationally certified healthcare providers in Turkey at a fraction of the cost one would incur in their home country.

Longevita’s network of over 20 private clinics is based in Istanbul, Izmir, and Antalya focusing on Dentistry, Eye Surgery, Cosmetic Surgery and Hair Transplantation.

If you require any further explanation about this case or have questions in general, you may call our free UK hotline at 0845 5198 948 or email info2@longevita.co.uk

I don't know pal- they might not be butchers & might be good but he deals in different types of surgery, so not a speciality.

2500 pounds for 4k grafts?? I would've thought it would be four times as much.

Why only Turkey? Do yourself a favour and visit the clinics in Belgium for consultations or go to Canada.

Don't play with fire. A transplant is not the sort of operation you can make a mistake with.

Costs in western countries are mainly driven by labour overhead, administrative expenses and insurance contracts. Over 71% of hospital costs are labour related according to the recent World Health Organization report. Low labour costs in Turkey constitute the main cost advantage.

In Turkey, purchasing power is almost one third of what it is in the UK. This is the same phenomenon with the Mc Donalds Big Mac or Starbucks Tall Latte prices in Turkey. Although the credentials of the doctors and the quality of the treatments are comparable in the two countries, the salaries of surgeons in Turkey are again almost one third. Therefore, Longevita simply reflects these cost savings onto its patients.