Longevita

We were almost getting used to your deep expertise in medicine. Now the accounting guru inside you came out. We are unable to follow you any longer Melvin! 😂

Melvin - this is a statement that gets updated every time the patient makes a payment, therefore the deposit shows the accumulated total. It is very natural for the last statement to show like this when the whole balance is paid. It DOES NOT prove the initial deposit is actually the full amount. Our terms and conditions on the website explain this further. Yet we can all agree this should not be the focus of discussion here. Please guide all unhappy patients to follow the steps outlined in the previous message rather than dictate your unproven expertise in this field. After all you don’t seem to have any medical qualification to judge clinical results.

Actually this image does NOT prove your point that you made a full payment at the time of booking. All this shows is that there is no remaining balance to pay. In fact it proves out point that there is a DEPOSIT payment at the time of booking and it is a fraction of the total. Anyways here are your options if you are sincere about getting our help: 1) Submit your pictures to aftercare@longevita.co.uk so that we can have our medical team assess the condition of your hair. We will also get a second opinion from independent surgeons so that we have an objective view of your results. If your case requires a remedial action, we would certainly help you. 2) You may book a callback with one of our aftercare specialists on the following link: Removed link Please select the “Aftercare Support” appointment. 3) You may pay a visit to any of our clinics in London or Istanbul and be examined by a medical professional. If any of the above free of charge options does not work for you, then you may follow our complaints procedure on our website and a member of our management team will be in touch for a resolution. Removed link Please select the “Complaints Procedure” tab. Longevita treated over 25,000+ patients over the last 10 years and almost all of our patients are absolutely happy and our success rate has been 98%. If you believe you are in the remaining 2%, you are not alone and we will take responsibility by offering you a resolution.

We never take full payments, we only take a deposit at the time of booking, therefore this person who is not willing to share any pictures is unlikely to be a genuine patient.

We would be happy to help if you submit your most recent pictures to aftercare@longevita.co.uk for a medical assessment.

Since you are using a nickname on this forum, we are unable to identify you. Please contact our aftercare team by sending your most recent pictures from all angles of your scalp (front, sides, back and top) to aftercare@longevita.co.uk so that we can obtain a medical assessment from one of our expert surgeons and then assist you. If there is any remedial action required, we'd be happy to discuss. Please note your nickname on your email as well.

The reason that we have lower prices than others are: 1) We are endorsed by the Turkish government and our rates are subsidised by them. 2) We have the highest volume of referral patients thanks to our excellent results and this volume enables us to negotiate lower rates with all vendors including the medical practitioners, medical facilities, medical suppliers, hotels etc.

He did not want to post his pictures therefore we cannot comment on any results. We are open to have an open dialogue if things did not turn out to be as planned. This is in the very nature of cosmetic surgery. None of our patients are alone, we support them until the end. It is just that we need them to follow the appropriate process in place by communicating with us first and giving us an opportunity to understand what the issue is so that we can take action. Comments on forums without an expert opinion is just not productive.

Have you seen their results? Probably not. It is unfair to make such a comment without seeing the before and after pictures.

@Abelks the prices in Turkey have no relation to the quality of service, experience or expertise of medical professionals. The currency exchange rate, wages of medical staff, cost of real estate locally are among the many factors that impact the cost of hair transplants. Please visit our website for a detailed explanation of the reasons behind the low cost nature of hair transplant in Turkey.

Dear @Harj it seems that neither you nor the medical professional you are referring to on your post have any accurate knowledge of skin and skull anatomy. Please search for a diagram of human skin and its layers involved in hair transplant which demonstrates clearly that hair transplant has no link to brain, spine or nervous system. Hair transplant is performed on the skin wheres brain and spine are under the bone structure protected by the skull. The conditions you outlined above are not among the complications that hair transplants can possibly cause according to medical literature.

You are incorrect by stating that there is no regulation in this industry. Ministry of Health regulates healthcare in Turkey. There is strict criteria and certification of the parties involved in medical travel to Turkey.

We embrace freedom of speech and are open to feedback whether it is positive or not. However if your comments damage our reputation without any genuine evidence then they could be classified under Defamation Act 2013. Please note that success of any cosmetic surgery (including hair transplants) is a shared responsibility between the patient and the medical team because patients are required to strictly follow post operative guidance given by their physicians.

@Hairsonality the hair transplants offered through Longevita are under lifetime warranty. Please contact our dedicated aftercare team via email aftercare@longevita.co.uk and submit your most recent pictures so that the medical team can provide you with a medical assessment. If your results are less than satisfactory, we will certainly offer you a free of charge revision surgery or a partial refund.

@LaserCap it is very unfair for you to make comments about the ethics or professionalism of a clinic, a medical team or the success rate of a medical procedure without verifying the facts related to that particular case.

@Melvin-Moderator we agree with @Mick50 that @Hairsonality can post his pictures without disclosing his eyes/face. We are trying to be as transparent as possible to show the community the progress of the hair transplant so that contributors can comment on it. We are confident in the work we do and are willing to put things right if we made a mistake. Yes we offered help, as we do to any patient who is not particularly happy with their outcome. The fact that the person does not want to post any pictures without taking any risk of disclosing his identity made us think that the person may actually NOT be genuine. On the other hand, @Mick50 no we are NOT a middleman. We have a portfolio of hand picked surgeons working exclusively for us. We just operate out of established hospitals certified by the Ministry of Health. We do not own these hospitals, but this does not make us a middleman. If you go to Harley Street in Central London today and visit any hair transplant clinic or plastic surgery clinic, you'd find the same notion - most of the surgeons provide the patients with a few hospital options where the procedures would take place and the patients choose based on their budget or any other preference such as location etc. At Longevita, we do the same but we book the facility on the patient's behalf as part of the package unlike clinics in the UK where the patient is responsible for making their own bookings.

@Hairsonality You are not stuck, you were offered help, but you are not willing to take it. Also the fact that you are not willing to share any pictures make us think that you may not be a genuine patient as this forum is full of internet trolls or fake accounts created by competitors. We are confident in our work and we show this by asking you once again to share your pictures with the community. Otherwise your comments would stay very subjective open to questioning of the reality they represent.

@Lukazoid we find this presentation completely one sided and unfair. Like in all countries and in all sectors, there are good companies and not so good companies. You can't blame the whole country or the whole industry for the poor work or unethical practice of a few companies. UK clinics or European associations are negatively biased against Turkey because they are losing a lot of patients to Turkish clinics some of which do an excellent job in hair transplant for a fraction of the UK prices.

@Hairsonality we have a dedicated aftercare team at Longevita. Please get in touch with your care specialist, share your pictures and ask them to liaise with the surgeon for advice. Feel free to post your pictures on here as well so that the community sees your case and we can collectively comment on the progress. We are confident in our medical team and the work they do. If any result is unsuccessful for any reason, we don't leave you alone as many other clinics in Turkey do, we take action. We strongly advise you to cooperate with us as we are willing to help you.

@Hairsonality we have a dedicated aftercare team at Longevita. Please get in touch with your care specialist, share your pictures and ask them to liaise with the surgeon for advice. Feel free to post your pictures on here as well so that the community sees your case and we can collectively comment on the progress. We are confident in our medical team and the work they do. If any result is unsuccessful for any reason, we don't leave you alone as many other clinics in Turkey do, we take action. Your comments related to the legitimacy of our practices are simply incorrect. Longevita operates out of hospitals and clinics certified by the Ministry of Health in Turkey. Hair transplant is a very specific area of medicine under the Turkish law which we comply with fully. Please note that our activities are actually subsidised by the Turkish Government for promoting Turkey as a medical tourism destination. If you'd like to escalate your concerns, you may follow our complaints procedure on our website. We strongly advise you to cooperate with us as we are willing to help you. As you'd appreciate, as the leading hair transplant provider for the UK patients, we do not respond well to threats, unfair and incorrect allegations or defamatory comments.

Longevita is subsidised by the Turkish Government for promoting Turkey as a medical tourism destination. They have a portfolio of independent qualified surgeons who operate at private hospitals certified by the Ministry of Health. Longevita provides consultation and aftercare services either over the phone or face-to-face at their London UK office. Longevita also makes doctor appointments, hospital and hotel bookings, arranges private airport transfers and translation/interpretation/hosting/assistance services during the patient's stay in Turkey.

@Bill - Managing Publisher Thank you. This is fair and will give all clinics a chance to address the concerns of their patients rather than respond to trolls on this forum. Our humble suggestion is also ask a copy of the receipt showing they paid for the surgery. This would verify that the person is a patient or not.

@FrankKeenan you just joined the forum today and have no other comments on the forum elsewhere. Are you really a patient or a troll working for a competitor clinic?

@jimbob1966 it has been more than 7 years since your surgery, so you might have lost your own hair (unrelated to hair transplant) in this time period. Please send your pictures to info at longevita dot co dot uk and we will review.

@FrankKeenan please follow our complaints policy on our website and we'll do our best to help you!