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Longevita

Members
  • Content Count

    24
  • Joined

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Community Reputation

10 Good

About Longevita

  • Rank
    Junior Member

Representative Information

  • Name
    Longevita
  • Location
    Istanbul
  • Years in Hair Transplant Profession
    > 10 Years
  • Email Address
    market@longevita.co.uk

About the Representative

  • Have you Ever Had a Hair Transplant?
    No

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  1. @Melvin-Moderator we agree with @Mick50 that @Hairsonality can post his pictures without disclosing his eyes/face. We are trying to be as transparent as possible to show the community the progress of the hair transplant so that contributors can comment on it. We are confident in the work we do and are willing to put things right if we made a mistake. Yes we offered help, as we do to any patient who is not particularly happy with their outcome. The fact that the person does not want to post any pictures without taking any risk of disclosing his identity made us think that the person may actually NOT be genuine. On the other hand, @Mick50 no we are NOT a middleman. We have a portfolio of hand picked surgeons working exclusively for us. We just operate out of established hospitals certified by the Ministry of Health. We do not own these hospitals, but this does not make us a middleman. If you go to Harley Street in Central London today and visit any hair transplant clinic or plastic surgery clinic, you'd find the same notion - most of the surgeons provide the patients with a few hospital options where the procedures would take place and the patients choose based on their budget or any other preference such as location etc. At Longevita, we do the same but we book the facility on the patient's behalf as part of the package unlike clinics in the UK where the patient is responsible for making their own bookings.
  2. @Hairsonality You are not stuck, you were offered help, but you are not willing to take it. Also the fact that you are not willing to share any pictures make us think that you may not be a genuine patient as this forum is full of internet trolls or fake accounts created by competitors. We are confident in our work and we show this by asking you once again to share your pictures with the community. Otherwise your comments would stay very subjective open to questioning of the reality they represent.
  3. @Lukazoid we find this presentation completely one sided and unfair. Like in all countries and in all sectors, there are good companies and not so good companies. You can't blame the whole country or the whole industry for the poor work or unethical practice of a few companies. UK clinics or European associations are negatively biased against Turkey because they are losing a lot of patients to Turkish clinics some of which do an excellent job in hair transplant for a fraction of the UK prices.
  4. @Hairsonality we have a dedicated aftercare team at Longevita. Please get in touch with your care specialist, share your pictures and ask them to liaise with the surgeon for advice. Feel free to post your pictures on here as well so that the community sees your case and we can collectively comment on the progress. We are confident in our medical team and the work they do. If any result is unsuccessful for any reason, we don't leave you alone as many other clinics in Turkey do, we take action. We strongly advise you to cooperate with us as we are willing to help you.
  5. @Hairsonality we have a dedicated aftercare team at Longevita. Please get in touch with your care specialist, share your pictures and ask them to liaise with the surgeon for advice. Feel free to post your pictures on here as well so that the community sees your case and we can collectively comment on the progress. We are confident in our medical team and the work they do. If any result is unsuccessful for any reason, we don't leave you alone as many other clinics in Turkey do, we take action. Your comments related to the legitimacy of our practices are simply incorrect. Longevita operates out of hospitals and clinics certified by the Ministry of Health in Turkey. Hair transplant is a very specific area of medicine under the Turkish law which we comply with fully. Please note that our activities are actually subsidised by the Turkish Government for promoting Turkey as a medical tourism destination. If you'd like to escalate your concerns, you may follow our complaints procedure on our website. We strongly advise you to cooperate with us as we are willing to help you. As you'd appreciate, as the leading hair transplant provider for the UK patients, we do not respond well to threats, unfair and incorrect allegations or defamatory comments.
  6. Longevita is subsidised by the Turkish Government for promoting Turkey as a medical tourism destination. They have a portfolio of independent qualified surgeons who operate at private hospitals certified by the Ministry of Health. Longevita provides consultation and aftercare services either over the phone or face-to-face at their London UK office. Longevita also makes doctor appointments, hospital and hotel bookings, arranges private airport transfers and translation/interpretation/hosting/assistance services during the patient's stay in Turkey.
  7. @Bill - Managing Publisher Thank you. This is fair and will give all clinics a chance to address the concerns of their patients rather than respond to trolls on this forum. Our humble suggestion is also ask a copy of the receipt showing they paid for the surgery. This would verify that the person is a patient or not.
  8. @FrankKeenan you just joined the forum today and have no other comments on the forum elsewhere. Are you really a patient or a troll working for a competitor clinic?
  9. @jimbob1966 it has been more than 7 years since your surgery, so you might have lost your own hair (unrelated to hair transplant) in this time period. Please send your pictures to info at longevita dot co dot uk and we will review.
  10. @FrankKeenan please follow our complaints policy on our website and we'll do our best to help you!
  11. Dear angyrguy, We have our own account on this forum to interact with the patient community and we do not compensate anyone to write favorable comments about us as we believe our work speaks for itself. Just so you know, some of our competitors did this practice in the past and they were banned by the forum moderator. The fact that we still use our own account with our logo with an account history since 2013 shows we are a genuine operator. We do however have a referral program which we advertise on our website. We are proud to mention that we have a very high satisfaction rate and almost half of our new patients come to us on a referral basis. If you are less than satisfied with any of our services for any reason please get in touch with us directly and we'd be happy to help. Regards, Longevita Patient Services
  12. Dear angryguy, We are very sorry to hear that you had less than satisfactory experience in Turkey. We'd be willing to help you if you could please contact us directly by emailing info at longevita dot co dot uk and send your latest pictures. The doctors in the UK are motivated to criticize the work of others abroad because they are losing patients to overseas providers, so I would not rely on just their comments to asses the results of your surgery. We follow up every patient after 1-3-6 and 12 months post surgery and make sure they are happy with the results or take remedial actions. Regards, Longevita Patient Services
  13. Hello Truthfu11, Our current portfolio consists of three different medical staff each providing a different level of service hence is priced differently. Kazim Sipahi is a trichologist, not a plastic surgeon, he offers the most economic package. Dr. Resat Altug Aktas is a plastic surgeon and performs the procedure together with his team of nurses/technicians. Dr. Ali Emre Karadeniz is also a plastic surgeon and performs majority of the procedure by himself. Kind Regards, Longevita
  14. Dear Johnboy71, We are sorry about your less than satisfactory experience with Longevita. We will do our best for your satisfaction. We would like to note that we are keen on absolute patient satisfaction; therefore, we perform very strict suitability checks on the surgeons and we only decide to work with a surgeon after conducting background checks, reviewing the qualification and malpractice insurance of the surgeon along with licenses with the relevant authorities in Turkey. We conduct patient satisfaction questionnaires after each patient experience. Your surgeon consistently got less than satisfactory remarks from other patients as well, so we removed him from the portfolio. However we made sure that free corrective treatments were offered to those patients by other qualified surgeons. They are now more than happy with their results. Please do contact us and we will do our best to put things right. Longevita
  15. The fact that PayPal or your Credit Card company did not return your money is a strong indication that they conducted their own investigation and found out that your claims were untrue. Also, on the matter you raised about the host that was provided for your services, the female representative informed us that you had sent her the following inappropriate message on Facebook: "Nice to see you at least on the facebook. How come you never got in touch . Longevita told me you will be my patient liaison contact in turkey. Nevermind. Lol. I wanted to take you out for perhaps for a quite dinner somewhere to meet you catchup and discuss couple of things that I have on my mind. I already had my surgery yesterday . I am flying out tomorrow early morning. Let me know if you could ." Despite your inappropriate and destructive attitude as well as defamation of our company, we strongly advise you to wait for the required recuperation time before jumping on any conclusions about the success of your surgery. This will be our final notice.
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