disgruntled Posted June 18, 2023 Share Posted June 18, 2023 I had a hair transplant nearly 2 years ago now. When purchasing the hair transplant, it came with a repeat surgery guarantee (provided as proof via email). I have all the messages that show the doctor has said it should have grown thicker etc as it has. The company are UK based, but are now giving me the run around though, providing me with dates to redo it that they know I can not make due to my work. I have been trying to rebook the surgery for well over 6 months now. Has anybody else had this? What are my options? Please help Link to comment Share on other sites More sharing options...
Senior Member Z-- Posted June 18, 2023 Senior Member Share Posted June 18, 2023 If you ever see a "hair transplant guarantee" RUN far away. It's all marketing bs. Link to comment Share on other sites More sharing options...
Senior Member gillenator Posted June 18, 2023 Senior Member Share Posted June 18, 2023 IMHO if they have not honored their contractual commitment after 2 years, it’s doubtful that they have any intention to do so…the only thing you can do is to continuously express this in the European forums...hopefully they will see that it’s costing them business! Gillenator Independent Patient Advocate I am not a physician and not employed by any doctor/clinic. My opinions are not medical advice, but are my own views which you read at your own risk. Supporting Physicians: Dr. Robert Dorin: The Hairloss Doctors in New York, NY Link to comment Share on other sites More sharing options...
Senior Member Big Rome Posted June 18, 2023 Senior Member Share Posted June 18, 2023 55 minutes ago, disgruntled said: I had a hair transplant nearly 2 years ago now. When purchasing the hair transplant, it came with a repeat surgery guarantee (provided as proof via email). I have all the messages that show the doctor has said it should have grown thicker etc as it has. The company are UK based, but are now giving me the run around though, providing me with dates to redo it that they know I can not make due to my work. I have been trying to rebook the surgery for well over 6 months now. Has anybody else had this? What are my options? Please help who was the clinic? Link to comment Share on other sites More sharing options...
Moderators Al - Moderator Posted June 19, 2023 Moderators Share Posted June 19, 2023 (edited) If you are not naming the place you went to then why would they ever care? You aren't hurting them if you don't say who it is who is treating you poorly. I can understand at the beginning if you aren't happy and you don't want to say anything bad before giving them a change to fix the issues, but at some point it's time to say who it is. EDIT: To add on to what I said above, it would also help if you show pictures. Most people end up going back for a 2nd procedure to add more hair. That doesn't always mean they didn't get what they paid for the first time around. Edited June 19, 2023 by BeHappy 2 Al Forum Moderator (formerly BeHappy) I am a forum moderator for hairrestorationnetwork.com. I am not a Dr. and I do not work for any particular Dr. My opinions are my own and may not reflect the opinions of other moderators or the owner of this site. I am also a hair transplant patient and repair patient. You can view some of my repair journey here. Link to comment Share on other sites More sharing options...
disgruntled Posted June 19, 2023 Author Share Posted June 19, 2023 I will name them, but, want the opportunity for them to rectify this first. Also, I'm contacting legal advice regarding the matter so don't want to to be too hasty yet. Link to comment Share on other sites More sharing options...
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