Hasson & Wong Email Down

[Jotronic]

Hi All,

 

Since Wednesday night the email servers, as well as the website, for Hasson & Wong have been offline due to a router issue. Hopefully email will be restored over the weekend so if you have sent us anything please be patient as we sort through the few hundred emails that no doubt will be flooding through once the "gates" are reopened. If there is any issue that arises once email is back up I will amend this announcement accordingly.

 

Thank you for your patience,

 

Joe

[Bill - Seemiller]

Joe,

 

Thanks for providing a heads up to the community. I know how frustrating technical issues can be, especially when you have no control over them. I hope everything becomes functional promply. Please keep your fancub posted .

 

Best wishes,

 

Bill

[Jotronic]

Bill,

 

Yeah, it can be very frustrating indeed. Our host provider had to move all of our web content to a new network entirely and we had to upload each video back to our gallery individually. Our web master did a great job with the limited resources he had since of course we don't host on site but email is working now as is all of our web properties.

 

Unfortunately however we have not been able to retried virtual consultations or emails that were sent while we were down so if anyone reading this sent us an email or submitted a virtual consultation since Wednesday I ask that you resend. Thank you all for understanding and we apologize for an inconvenience this may have caused.

[Bill - Seemiller]

Joe,

 

Sorry to hear all the frustration you went through. if it's any consolation, I can relate .

 

The good news is, any virtual consultations sent via the Hair Transplant Network can be accessed via your HTN control panel. I'll send you an email with instructions on retrieving these .

 

Best wishes,

 

Bill

[Tsakalos]

do u still have email problems? i send an email today and got reply it wasnt delivered

[Jotronic]

We are not having receiving problems but I personally am having some sending problems which will hopefully be worked out today. We are also migrating our entire video and website database(s) to a new host provider so we hope for minimal disruptions.