Hi,
What are you really looking for...someone that responds timely or someone that you can trust to do good work?
There seems to be lots and lots of "shady" characters in the HT business. If you choose the wrong doctor, you'll be wearing the results for the rest of your life.
When I chose my doctor, it wasn't based on "systems" or "e-mail respons time". My decision was simply based on trust.
So, for me, it was critical that I chose a doctor I trusted. One way to build that trust was through research on boards like this...hearing what his patients had to say. But, more importantly, it was critical that I actually meet the doctor face-to-face and see for myself whether he was full of SH*T or someone I could trust.
When I met Dr. Feller, he took as much time as necessary to speak with me. I could see that he was a person of integrity...the kind of person I could and do trust.
Sure...there are probably some "clinics" with better service and better systems. They are probably much better at "herding people through".
That's not what I wanted. I wanted personal, face-to-face service with someone I trusted.
I would make my decision based on past results and the face-to-face meeting...rather than on an unanswered e-mail or time it took to phone you back.