Tommy1991

4 hours ago, Berba11 said:

My planning stage was essentially Dr Arika coming in, drawing a hairline, leaving me to have a look, coming back & making amendments. There wasn’t any sort of detailed examination of my head, much dialogue or a run through of my options or any explanation about the design choices she was making or what considerations she was making when assessing my head. My hairline was being drawn within 5 seconds of Dr A entering the room. I felt it lacked the the kind of personal touch you’d expect of a top clinic in that phase of the process, to be honest. Everything else was brilliant. 

Exactly the same only my hairline was not drawn.. The area to be thickened was marked. Around 2minutes I would say. 

I have taken a firm stance with the clinic over it in the past 2weeks. It just should not be accepted by ANY customer/patient. And the lazy way out in my case was slightly lowering the hairline that 1-2mm, instead of extracting those grafts. Again, I will repeat the hairline was not to be lowered whatsoever and it was stated by me in my report prior to arriving in New Delhi and stated the day of the surgery.

I even asked the post care team for a density check many weeks ago, just to have some figures on it, of course, it was not checked. 

To me after witnessing it firsthand, Eugenix is just another clinic that wants to get as many customers through the door as possible and they are, hence the quality is suffering.

I would suggest anyone going there for a repair to rethink that... 

13 hours ago, Berba11 said:

Hi Tommy,

I wonder if you have pictures from before your very first surgery? Your pics from prior to your Eugenix surgery clearly show some shoddy work having been done on you. I’m sorry you had to seek a repair! Can you tell/show us more about that initial surgery? Who did it, how many grafts etc? To me it looks like your hairline should have been taken back up as your initial surgery looked very, very aggressive, but maybe you always had a smaller forehead & that wasn’t the case  would be keen to see the full context  

I’m a Eugenix patient, too. I’ve had really good results but with some little issues that will need refinement, all of which I think could have been mitigated with more care & time in the planning stage. That part of the Eugenix process is quick, and I had submitted that feedback in my thread & they had responded saying they’d taken it on board. Seems maybe that hasn’t been the case which is a shame to learn. The good news is that their post op care is notoriously good, so you’ll be in good hands throughout the journey. 

Thanks for that, I will have look for the photos not something I have readily available unfortunately.

I had 3000 grafts from initial surgery. Yeah and the hairline was lowered too much, around 0.5cm too much I would say. Dr Balwi and his team, of course  was led to believe he would be performing the surgery but he did not.

Yeah, look in hindsight I would not go to Eugenix for a repair ever again. As I said in my initial post, I have many concerns and if all mentioned, people will just state wait for the 12months... But the two big ones for me, the gaps that were not filled and the hairline was slightly lowered by another 1-2mm, which I noted the following day... 

I am 100% sure I will need a touch up, especially finding a suitable doctor that will take back my hairline by 5mm or so.

Yeah, but the post op care is pointless to me if the planning was not correct, and my comment ignored. Post op care will not fix that.

I will have a look at your threads for results.

3 hours ago, bigmistake said:

@Tommy1991 Maybe they did not add density in that area as going in between the existing grafts would have killed them. That's what happened with this person, they could not add density in between existing grafts as they feared the grafts would be killed:

https://www.hairrestorationnetwork.com/topic/55750-dr-tejinder-bhatti-2-bad-hair-transplants/?do=findComment&comment=590556

Nah mate, this is totally not the same! From what I read online, some clinics use it as an excuse, those who know better would not accept such an excuse..

Why on earth would the Eugenix team fill the hairline if that is the case? Look at my before photos.. 

2 hours ago, BurnieBurns said:

What do you mean by Dr Wong wanted to cut your head off?? I'm getting repaired with him next week.

Also, thanks for sharing your honest experience about this clinic

Haha! Just an expression for the hairline excision!! Sure you’ll be in great hands, he’s a top doc!

Could be more perfect!!? 
looks unreal!! rock it! 

1 hour ago, 5BetaReductase said:

I agree, that is absolutely not shock loss, it’s straight up poor planning. I had a similar issue after I saw my first surgeon (Lorenzo) and he left a thin area behind my hairline- see attached. Whenever my hair was wet or styled with product, the thin area stood out like an eyesore.

 

My personal advice: wait patiently for growth, then see a recommended doctor from here that takes part in all steps and does only one patient per day. Don’t go back to someone that wronged you.

Thanks, yeah it seems pretty much like an identical issue.

I spent years looking for a possible repair doctor candidate with the credentials for repairs, Dr Cooley, Dr Feridini, Dr Wong and Eugenix was my shortlist.. 

dr Cooley whom I visited twice whilst in Charlotte, he outright told me he would not be 100% comfortable with doing my repair but he would be confident to make an improvement. 
Dr Feridini had a huge waiting list…. 
dr Wong wanted to cut my head off 😂 (excision of the hairline) which I really didn’t want but he was pretty confident of a great final result. I was not willing to go for it. 

In the end, I went with Eugenix based on their repair cases I viewed and the expertise of Dr Arika and the video consultation. 

look there is no way I am convinced this will be a bad result at all, Dr Arika overseen this whole procedure and performed most of it herself. I am really confident about everything that has been done, But just this fact bugs me because it was not done and not addressed to me I suppose. 
 

if you’ve had yours filled since it would be interesting to see? I quickly viewed your profile but did not find anything on it.  Cheers! 

6 minutes ago, keratin_matters said:

As someone who is a eugenix patient and loves their work, I have a recommendation which maybe helpful to avoid such circumstances. There's nothing worse than a unsatisfied patient and I'm sure this will be taken in the right spirit. Undoubtedly, the hospitality, skillset, post-op care are excellent. But there's nothing wrong with acknowledging that some improvements in the planning phase (especially in packages other than super premium) need to be done.

I feel that if the doctor himself/herself cannot give more then 10 minutes per patient, there may be ways to handle this. For example, a junior doctor can have a pre-consultation with the patient for 30+ minutes and make a complete plan with punch size, punch type, exact area to be implanted, proposed donor harvest, outline of donor, desired hairline,junior doctor's proposed hairline etc. So when Dr arika walks into the room to draw the hairline, She already has the proposed plan on a iPad. Both the doctor and the patient already has a rough idea of a plan and then they can soften out the rough edges and create the perfect plan in those final 10 mins of consultation. This way the patient will feel that the plan has had a personal touch from Dr arika as she will review and change it according to her experience. And the patient will already know which questions to bring up as he would have had the time to ponder over the plan and nothing would feel rushed. I think this 2 layer approach from eugenix will solve so many of the problems here and give eugenix a final touch to be exceptional.

So here are my two cents on this issue. I've just said what I felt after going through these posts, if it's a stupid or unimplementable thing then excuse my ignorance. 😅

 

Thanks for that! Can’t argue with you there… seems like a pretty accurate view. 
 

During the assessment (hair not shaved) the areas to be addressed were marked. 
I was shown in small handheld mirror and at that point I said okay. 
I discussed with some other doctors, 3 multi haired grafts to be extracted from the right hand of the hairline. Those are the 3 dots noted above. 
it all seemed good to go from my perspective and I had complete faith, 100% in the hands of Dr Arika. 

I was brought for photos, then for shearing then back for more photos. From which point I did not see the hair. 
I feel at this point someone should have said, hey you need to see this…. Etc etc etc… or at least just don’t stop with a dense line… my view is very strong on this and I would be glad to hear other opinions on it… Seeing my hair like that and stopping with a dense line really is so disappointing and just is a big no no (in my view) whatever about plan, in my eyes it is called initiative….maybe doctors don’t like to do it??? to stagger grafts in that area. 

within 2days I did contact one of the guys at Eugenix (Om) questioning the gaps on the start of that final third of hairline and the slightly lowering of the hairline which was not be done. He assured me it would be a great result and was a genuine nice guy…so I will wait the 12months and see.   
this thread was created to inform people of my experience, mainly of the issues and good to see you have noted that. 
 

2 hours ago, Pbaird98 said:

Looking at you’re pics i actually think the hairline is ok, but totally understand what you’re saying regarding the area behind the newly implanted grafts. 
Rather than just reinforce the band we can see, it would have perhaps maybe better to reinforce the whole frontal third. I have no doubts it will grow in well, but yeh the disparity between the newly created hairline and where it meets your native hair may be noticeable. I’m sure @Eugenix Hair Scienceswill be able to feedback and comment on how and why it was planned this way? 

Yes the hairline we will just wait and see at the moment this is not really a main concern for me, I’m sure it will look better than before the surgery. 

The pre op photo at Eugenix really shows that area to be very thin as was my hairline. this frontal third was the entire recipient area from my transplant in Dec2016. 

12 hours ago, Melvin- Moderator said:

Again, the photos you presented show a marked difference after surgery. 

You don’t need to have the same lighting to see the difference. In fact, I would say the photos taken in the clinic were in harsher lighting conditions, there’s a visible difference pre-op vs. post-op, and its apparent. 

 

even the angle of the photos matter… like for like matters. 

Again, there is no shock loss. Period. There is so much higher risk of shock loss to the hairline where grafts are placed but there is none 😆so how can it happen to non recipient area within days. 

sometimes I would question the ethics of such comments…… 😊

there is such a clear evidence of this in the pre op Eugenix photo. It is so so clear. 

There is no need to jump to defence or create excuses because it is Eugenix. It should have been filled. 

This is a miss. Plain and simple. 

15 minutes ago, Melvin- Moderator said:

This 100% looks like shock loss, if you compare the pre-op, yes it’s a little lighter. But it’s visibly A LOT balder post-operatively, which is a clear indication that it is shock loss.

unfortunately the photos I have are not of the same lighting which always should be taken into account, my hair is shorter and an abundance of strong ambient lighting which would lead to anyone’s hair looking thinner in left sided photo, and almost creates bald spots with a shine, especially being lathered with saline water.
For example look at the photo taken the exact time with the downward view… probably should have used this as a like for like… very very similar to Eugenix pre op photo and the density appears to be identical. 
there is enough evidence in the pre op photo taken by Eugenix to suggest that this is a miss on their part. Clearly a notable (not “a little”)  difference in the density on the sides versus the centre. I can clearly see same issues pre and post just the fact the hair is short. 
please note, this is how my hairline was post repair…so why do the hairline and not there??  

I did not receive shock loss whatsoever to the recipient area between grafts so why would it happen in the area that was not the recipient area? This is evident in the downward shot that no shock loss has occurred to the actual recipient area (at that time at least anyway). 

I think it’s pretty conclusive from my side. It’s just a miss from Eugenix, it’s pretty simple. 

11 minutes ago, Melvin- Moderator said:

The gap appears to be shock loss. Upon examination, I don't see any visible thinning in that area pre-operatively. Now, you may eventually need more surgeries there if you're not on medication. But when you compare the two photos below I think the shock loss is clearly evident. At this point, I suggest waiting and trying not to nitpick things so early on, as there's no way you will know what it will look like until it fully grows out. I do believe the growth has already started which is a good sign. 

Absolutely not shock loss, 100% not shock loss. 

below is the pre op photo taken at Eugenix facility day of the surgery, of course I never had my hair that short as seen below so it would not be something easily seen by oneself. 
 

On 10/22/2022 at 2:33 AM, kumardarshan said:

Eugenix claim that they implant the hair grafts within 15 mins of harvesting. Can you please verify this claim?

I cannot verify, at the same time I cannot deny.

There is no patient I have seen online yielding a poor density result from Eugenix. This for me would be proof enough and I definitely wouldn't question the time lapse between removal and insertion as they manage to achieve pretty good density.

On 10/22/2022 at 7:34 PM, bigmistake said:

@Tommy1991can you please post some Pre OP pics 

Pre op photos.

2 hours ago, mrmane85 said:

Was the plan to always go that low with the hairline? 

Nope, I did make that specifically clear, I mentioned it twice on the day and even put it in my report prior to arriving. So it seems their easiest task was to just put single haired grafts in the hairline which has slightly lowered it, because I did have a few multi haired grafts in certain places but these should have just been extracted. 

3 hours ago, BDK081522 said:

Are the post op pictures from immediately after graft placement? As in the first couple days?

5days post op. 

17 hours ago, g8n2h9k3u7 said:

One definite issue I see is, as the OP pointed out, there is a very clear gap consisting of poor density hair which is immediately behind the transplanted hair, on each side of the head. That part definitely needed to be filled in, and the fact that it wasn't looks to be a big error on the part of Eugenix. Anyone want to defend Eugenix on this?

Absolutely, at least you can see the main issue I have noted. In my eyes it is unforgiveable from a top doctor and clinic. Again, less than 5minutes assessing my hair in person is what caused this. 

To be honest anyone that can try to defend this is just ridiculous, it just should not happen, plain and simple. At least don't stop with a hardcore dense line but put some irregularities with the pattern of the hair there to blend it in.

There is a photo to show how that gap is as of today, clearly marked in blue for those who still think I am talking about hair transplanted in this procedure. same can be said for both sides.

13 hours ago, RandoBrando517 said:

Bro u barely had a transplant 3 months ago I think you’re trippin over nothin looks better than most HTs at 3 months 

Defo not tripping. Merely basing the look on density is not what I’m seeking… 

have a read of the post again for all details. 
 

regarding the outcome I will be patiently waiting for the results, these comments of mine are the facts at the moment and most to my annoyance is the gaps that were left. From supposedly a top clinic and doctor. It should not happen, period.

Certainly can agree with Happyman2021. 
 

Hope this helps people who are deciding with Eugenix as an option:

Speaking as someone who has been to Eugenix for a hair transplant repair in July 2022, this is what I have to say:

premium package was paid with Dr Arika. 3 other surgeries were taking place and Dr Arika was in and out of all rooms.

less than 5minutes was spent assessing my hair and hairline etc etc at which point I reiterated my hairline was not to be lowered any further. Please bear in mind I arrived from Ireland.

1600grafts. 800 from scalp to hairline and 800 from beard to donor area to donor harvest. 

I was about 10hours from the start to the finish of the surgery. Around 1630 I lay on the surgical table for approx 2hours before doctor Arika arrived back to proceed. 
 

immidiately post op I had quite considerable gaps from where the transplanted hair from previous surgery looked very sparse and new transplanted hair had completely stopped in linear fashion (this extremely poor density area was never filled during this procedure with Eugenix) photo below clearly shows, I have yet to receive a clear response from the clinic on this… other than please await full growth.

I have many other concerns at the moment such as severe hairline asymmetry, right hand side totally straightened and the left hand side is showing quite a curve and as a result the temporal angles are completely different by a long way (the main aim was to have the left hand temporal angle corrected and more symmetrical to the right hand side) - this however I have no issues to wait for full growth to assess but right now it really is so drastically different, more so than before the surgery. 
One other final thing I would say, my hairline was already slightly low from previous surgery and I made it so so clear it was not to be lowered any further, but it has been… how do I know this? I use the frown lines in my forehead to gauge it, albeit it is only 1-1.5mm.. the single hair grafts placed. 

I told the clinic this the next and the doctor, and they did state no it was not but the evidence today shows it has been. 

I have attached some photos of the hairline as it is today in different lighting. To try and show the issues I describe above.