London Hair Transplant Clinic based at 1-7 Harley Street London. My experience with LHTC started in Oct 2012 when I purchased a wowcher for 1000 grafts, I went to see them and was "advised" that I needed a further 3000 grafts at a cost of ?3100 on top of ?1199 I paid for the wowcher offer. I was asked to pay ?1550 at the consultation and subsequently paid the balance. The date for surgery was agreed: 25 February 2012 as they had so many patients. On Sunday 24 February I had a phone call to say the surgeon was ill and the surgery would need to be postponed. At this point I started researching LHTCs performance and came across this very informative site. Despite reservations and with considerable difficulty I managed to contact LHTC and agreed that the surgery (subject to receiving full information on the consultant undertaking the surgery would take place on 11 March 2013. Yesterday late afternoon I had a phone call from LHTC to say they could do the surgery today, I explained this was unacceptable due to other commitments, it was the suggested tomorrow again this conflicted with previously made arrangements. By this time I was getting annoyed so pointed out that they still had not provided the information I had requested twice about the surgeon and that I had made all arrangements based on the surgery being done on Monday 11 March. It is now 18.34 and I have had no further information from LHTC about the surgery on Monday, so I can only wonder what their excuse will be this time. Luckily I used my credit card for payment so plan to use the claim dispute in order to try and get my money back. I shall keep everyone updated on progress but I really feel that hair transplant clinics need to be regulated and people like wowcher and groupon need to do proper checks before advertising deals from this type of company.