jace121

Hi nLj I paid using my credit card, my bank has sent me a claims dispute form which I need to fill in and hopefully will be able to recover 3/4 of the 4299 using that mechanism. I plan to also go back to wowcher and see if they will refund the balance. It is now 18.20 on Sunday 11 March and not heard anything further from LHTC so given them up as a lost cause. I am also seriously considering reporting them to trading standards. I hope you manage to get a refund. Best wishes. jace121

London Hair Transplant Clinic based at 1-7 Harley Street London. My experience with LHTC started in Oct 2012 when I purchased a wowcher for 1000 grafts, I went to see them and was "advised" that I needed a further 3000 grafts at a cost of ?3100 on top of ?1199 I paid for the wowcher offer. I was asked to pay ?1550 at the consultation and subsequently paid the balance. The date for surgery was agreed: 25 February 2012 as they had so many patients. On Sunday 24 February I had a phone call to say the surgeon was ill and the surgery would need to be postponed. At this point I started researching LHTCs performance and came across this very informative site. Despite reservations and with considerable difficulty I managed to contact LHTC and agreed that the surgery (subject to receiving full information on the consultant undertaking the surgery would take place on 11 March 2013. Yesterday late afternoon I had a phone call from LHTC to say they could do the surgery today, I explained this was unacceptable due to other commitments, it was the suggested tomorrow again this conflicted with previously made arrangements. By this time I was getting annoyed so pointed out that they still had not provided the information I had requested twice about the surgeon and that I had made all arrangements based on the surgery being done on Monday 11 March. It is now 18.34 and I have had no further information from LHTC about the surgery on Monday, so I can only wonder what their excuse will be this time. Luckily I used my credit card for payment so plan to use the claim dispute in order to try and get my money back. I shall keep everyone updated on progress but I really feel that hair transplant clinics need to be regulated and people like wowcher and groupon need to do proper checks before advertising deals from this type of company.