ukdrummajor

quick update.

I`ve now received a copy of their defence.

Just filling in the court questionnaire which is to be sent off and then await a court date.

It appears a pretty routine defence with no mention/answers of the questions i put to them regarding peer reviewed evidence etc..

If anyone wants to contribute their thoughts pls feel free.

Just a thought......

Are other people allowed in to the small claim court when my case is being heard?

I`ve been speaking to someone who i would like to cover the whole story. Also any recommendations from you guys as to who to notify in any official capacity?

Thanks in advance.

Thanks guys, much appreciated.

Just an update on my claim via small claims court against AHS.

They have today entered a defence online and i`m just waiting for confirmation by post and a court date.

And i`m still waiting for Maueve to get in touch with me again as per her post earlier in this thread. This was with Head Office apparently reviewing my request again.

I look forward to the court date and will go with all my evidence and let the courts see for themselves.

I`ll keep all updated.

Chris

Thankyou Maeve,

I look forward to hearing from you soon.

Advanced hair have acknowledged my claim. Now awaiting their defence.

quote:

we cannot please all clients all of the time as some expectations are too high or unrealistic;;

your promises are too high and unrealistic and preying on people who are suffering from low esteem due to their baldness.

Which is worse

we cannot please all clients all of the time as some expectations are too high or unrealistic;;

your promises are too high and unrealistic and preying on people who are suffering from low esteem due to their baldness.

Which is worse?

Originally posted by MD1:

Grav15

My name is Maeve Duhy Client Relations Manager Advanced Hair Studio - Contact 02920 227 285 or maeveduhy@advancedhairstudio.com.

Advanced Hair Studio refunded you sometime ago, why are you persistantly placing notices over all types of Websites? WHO ARE YOU WORKING FOR? People reading this should realise that this site is manipulated by AHS competitors in an attempt to tarnish AHS'S repuutation and aquire a lead by dubious means. Again, I would like to advise that AHS has thousands upon thousands of happy clients, but many jealous competitors that have been hurt by Advanced Hair Studio regarding there intellectual property rights, but if you are an legitimate complaint than please contact me on the contact details that I have provided above. I am able to resolve any complaint or problems that you may have, even if it means discussing a refund.

 

Maeve Duhy (Client relations manager AHS)

Hi Mauve.

My name is Chris, and i have recently been in touch with you regarding a complaint about being mis-sold laser from your Companys Manchester office. Whilst the salesman originally offered me 50% refund after receiving my first letter of complaint, this was followed up by a letter from yourself saying no refund would be given. Whilst you yourself may not mis-represent the facts to your clients others definately do just so they can get their commission. They even wrote "bald as a coot" on the top of the notes accompanying my medical questionnaire! As AHS will be aware i started legal proceedings thru the small claims court today as despite numerous requests for a refund and/or peer reviewed evidence nothing has materialised.

I must state to all posters though that on speaking to Maeve she has always been courteous and promptly replies to letters.

Hi, i sent my SAR to Maueve at Cardiff.

I have just filed my action with Moneyclaim online. They have 14 days to respond from receipt which should be 7/5/07.I am determined to win. Here goes!

Hi,

there 40 days on my SAR is now up and they haven`t replied to my last request for peer approved research that laser works. About to start court proceedings via money claim online. I am determined that they will not win this.

Originally posted by Paul71:

Hi.

I was a previous user of AHD in London and i will advise anyone thinking of using them to save their money as they are rip off merchants in my eyes.

I was attracted by the claims they make in national newspaper articles promising to restore your hair back to its original glory.

I filled in the contact form online and like others here was pestered for over two weeks until i called them back.

The so called consultant on the phone asked various questions and made lavish promises so i went and had a consultation at their offices.

I was sucked in with a tried and tested sales talk,promising to give me my hair back etc.

I was pushed towards the strand to strand option which i gave some throught about and left with the colour sales promotional brochures.

After that point they continued to pester me once again giving me that hope we all look for in gaining new hair.

They are very clever at promoting the strand for strand as not a wig which it basically is. My better judgement told me that this was not for me and when i asked outright the consultant looked stunned by my statement of that it was basically a wig which he reluctantly admitted in the end after trying to flower it up.

I opted for the Laser and minoxidil treatment and was pushed into signing up as given the old patter of the price is reduced at the moment.

So i made over 12 visits into london to stick my head in something resembling an old womans hairdressers hot air dryer.

I applied the monixidil as directed twice a day and took a course of pills for two weeks at the start which made my heart pace quicken.

I was glad to finish those i can tell you but the pills had no warning of any side effects at all on the bottle?

Anyway three months later i noticed no new hair growth and i had finsished the entire treatment.

All i noticed is i lost hair in the first month of treatment which i was told was normal but i never regained it back.

??3000 out of pocket and no gains in hair growth i am pretty p off with AHD.

Also reading that the laser treatment does not work here and on watchdog i can tell you i feel completetly ripped off by AHD as you can buy minoxidil for the whole course i took approx ??200. So thats ??2800 down the drain.

From personal experience dont touch AHD with a barge pole as they will just give you false hope but thats what the prey on - hope, Good Luck everyone..

i am currently trying to get my money back. I sent a letter saying i believed i was mis-sold the laser treatment and gave them 7 days to respond. The consultant who sold it me rang me and accused me of trying to wreck his career etc...etc... He offered a brand new course which i turned down. Then he offered ??1500 to "put this issue to bed". Again i declined, even though tempted.I asked him to put that in writing. Never received that but did receive letter from Mauve Duhy saying she has spoken to the consultant and he says my letter is untrue and therefore they are not offering a refund as per the contract. SO, i sent a Subject Access Request under the Data Protection Act requesting all documents relating to me including the original medical questionnaire which i was originally told was destroyed by there Manchester branch.The reason i specifically requested the questionnaire was that on one occassion in the consultant office, i caught sight of the questionairre and on it was written "bald as a coot". I pointed this out and received an apology. On the copy questionnaire i received today there was no comment on it, but there was a small pen mark where i think it was.

In my SAR i requested contract, questionnaire and a copy of the medical approval by a qualified doctor for me to proceed with laser treatment as i didn`t believe they saught any, which in there contract states is one of there obligations. I NEVER RECEIVED A COPY OF THAT AUTHORISATION. I really would appreciate some advice on this. PLease can someone help, there is loads more to say about this case.

thanks

Chris