Thanks for the support guys.
Indeed as @BRITA-XL mentioned, I saw the "Dr" for a whole 15mins the day before the procedure and then the first 10mins on the day of the procedure and that was it, never saw them again. Everything was 100% done by techs. I never got the Dr's name and when I have tried pressing Sapphire Hair Clinic to get it they have initially refused saying they didn't have it, followed by giving a female Dr's name after I insisted - I never saw a female Dr however, but they say that's what is on my record. I don't trust Sapphire Hair Clinic one bit, so I guess I'll never get the real answer.
In terms of the repair, I am going with a renowned repair surgeon: Dr Edward Ball at The Maitland Clinic in the UK, who seems to have incredible results fixing botched transplants. I've had my in-person consultation with him, and he has advised about 400 grafts available to use from the untouched sides of the scalp (and if I wish potentially some more very carefully selected from my current donor area), along with re-drawing my hairline to be far more natural which will require punching out the already-transplanted hairs on the sides of my temples to bring those temples softly back (200-300 grafts from those areas). He is confident that with one or two corrective procedures, he can certainly correct this by:
1) bringing the temples back a bit to round back the hairline and mimic a slight natural recession, which will then also look natural into old age.
2) increasing the frontal density, focusing specifically on the more low-density side.
3) adding a slight rounding to the front of the hairline with extra hairs.
4) softening the hairline with natural singles and irregularity.
I have included a proposed hairline shape that Dr. Ball has drawn, taking the 4 points above into account.
He has also proposed I start on medication going forwards, so I have topical Fin/Min solution that I will be starting.
Will keep you updated on the progress 🙂