MarcoC

@JoeMan I agree and I dont think its just about taking my money (hence why I persisted and posted here), otherwise I would have ran . But my initial feeling based on their feedback was that unfortunately. Not being contacted prior to canceling a consultation is weird and unexpected from my side too but I let it go.

@JoeMan I just don't understand why the sudden drop in communication when asking anything besides booking a surgery. The only reason I'm still in contact with the clinic and posting here is because of Dr. Mwamba's good reputation and that he's recommended by this forum.

Hi @Melvin- Moderator, Thank you for your reply! I wish the customer support team would have informed me of such or at least set some expectations and not let me figure it out from posting on forums. At this point as I already said, I'm kinda worried to set up a surgery date because of the upfront 25% deposit which I'm afraid to lose.

Hey guys, I'm turning to the forum because this is where I first heard about Dr. Mwamba and that he's well regarded. I initially contacted @FUECLINIC for an online assessment which was promptly answered with an estimated number of follicles and price. I then booked a consultation with Dr. Mwamba. This is where things get interesting because I'm being ping-ponged between @fueclinic.com mails and @mywhtc.com mails and at least 3 different people respond to my emails. Finally, a day of the consultation was set up and I paid in advance (50 EUR). The day of the consultation the Dr. does not show up and after waiting 20 minutes in the video chat, I ended the call and send a reply to customer support. This is the first sign of bad customer support: I was not informed prior that the Dr. could not attend an online consultation which was set weeks in advance because he was in surgery. This would be understandable but an email informing your patient that the meeting is cancelled with an apology would be nice. Customer support replied saying that the Dr. couldn't attend for the above reason and suggested a different date, to which I replied asking for alternatives. No reply back for 2 days. Today, I've sent them another email asking for surgery dates anticipating already the surgery. After I was promptly provided the dates I asked about the online consultation prior to the surgery because I have some questions for Dr. Mwamba. Now all of a sudden the communication stopped. I'm confused and I don't understand it anymore. At this point I'm thinking they are quick to sell me something (to book the surgery required 25% down payment) but they can't even be bothered to set up the consultation which I paid for. Did anyone have such experiences with Dr. Mwamba? What do you advice I do? Unfortunately it's insanely frustrating because I have an email thread of 25 replies with this clinic and I'm losing my patience asking and asking for this online consultation. It almost feels like I'm asking them a favour at this point.