Yeah, their service is horrifying. I'm surprised how that is not mentioned in communities like this. I think more people should share experiences like these - we've invested so much of our resources and that cost deserves much better aftercare. The only way to get in touch with them is via call because they RARELY respond to your emails. I mean, at this point, I've known than almost over a year (from pre-op conversation till now) and that's been my consistent experience. And I had to do so much work trying to get their attention. I called Justine (the admin lady) to ask about my future checkup plans since they closed down NJ office (which I have no idea why) and all she said was "they're trying to revamp the American operation." And they said they'll get back to me next month about my followup/checkup visits. Given the track record, I feel like I'll have to call them again to see if they will give me a spot IN A MONTH. I told them I don't live in Atlanta, so I'll need to know well in advance so I can plan my trip (not to mention it'd be during winter/break time - horrifying time to travel just to get my hair seen by the doctor). Taken all together, doctor is a sweet/gentle/thoughtful guy. The team is lovely. However, the after service, including the communication has been unorganized and non-reassuring. Yes, the doctor had met up with me via whatsapp but that took a long time and I had to jump through hoops to make that happen. I'm surprised how Dr. Mwamba's team has been known to be elite here. Also, I'd like to mention the surgery takes VERY LONG TIME compared to other places. It took almost 24 hours (2 FULL days until midnight) to do 2200 grafts on me. I was very confused and exhausted... He said he likes to take time to make sure it gets done well - great! I really appreciated that. Given the result i'm experiencing now (of course, we'll have to see the final result at 12 months) and the time/resources I'm experiencing... this has been pretty challenging experience.