AHSCR1

To the above poster. My name is Stephen Jeffery and I am the CEO of Advanced Hair Studio for Australia and New Zealand. I invite you to write to me directly using this email address clientrelations@advancedhair.com.au and I will personally review and respond to your concern with the express aim of reaching an amicable resolution. I will also make whatever changes are necessary internally to ensure that your experience is not repeated. Thankyou. Stephen Jeffery CEO Australia and New Zealand Advanced Hair Studio

Hi Bigmack22, My name is Chris Attrill and I manage the Client Relations Department of Advanced Hair Studio in Australia and New Zealand. Minor adjustment concerns can be evident at the commencement of an SXS program- however with our 35 years experience we are well equipped to help you through this situation and address your concerns so that you can continue to enjoy the benefits of having a full head of hair again. I would personally like to look into your case and offer all the assistance that I can. Can you please contact me via the below details. I look forward to speaking with you. Chris Attrill Client Relations Officer Advanced Hair Studio 14 Sandilands Street South Melbourne, VIC 3205 Tel: +61 3 96964044 Fax: +61 3 9696 5815 Email: chris.attrill@advancedhair.com.au

Maxilly, Your experience at AHS is very unusual and the description that you have provided is contrary to the way that we conduct our business. AHS takes all concerns very seriously therefore it is important that you contact myself on the below details as I have the authority to discuss a satisfactory outcome with you. I look forward to hearing from you. Regards, Chris Attrill Client Relations Officer Advanced Hair Studio 14 Sandilands Street South Melbourne, VIC 3205 Tel: +61 3 96964044 Fax: +61 3 9696 5815 Email: chris.attrill@advancedhair.com.au