burnley

Hi all. I had a terrible experience at Dr Farjos clinic in Manchester. I waited over two years for treatment and it didn't happen! I put in a complaint to Dr farjo and after two weeks I finally got an email response from Mick, the manager. He blamed me for the length of time taken and stated that he was waiting for me to contact the clinic. He denied stating that he would contact me after a few days, and stated three untruths in his response to my complaint. What he didn't realise was that I recorded our two meetings, so I have proof that I am telling the truth. It seems that Mick has too much power at Dr Farjo's clinic. They are so popular at the Manchester clinic, that they can and do pick and choose the way they treat a person and I am not at all impressed with their customer service.Of course, although I addressed my complaint directly to Dr Farjo, Mick was the person to respond and placed the blame firmly on me! If I was treated this way prior to surgery, then I hate to think what the post operative service would be like.