As I said I have never really had cause to complain, hair loss is a sensitive issue, We all respond in different ways I used to hate having my haircut in the end my wife who was a hairdresser refused to do it because I complained so much. I guess this can make us pretty tough customers. I think you followed the correct path. I went into my treatment with only modest expectations and I was never given the hard sell, I was offered the strand by strand as an option if the laser failed at no extra cost I never took the option being happy with the results on laser. I can imagine that hair loss for a woman must be dreadful I am glad you seem to have it sorted.