I was more than happy withmy 1st unit from this company, despite the ?4000 cost, as a woman with alopecia and wanting a unit that would never fall off and could treat as my own hair, when it developed a large bald patch on the parting i ordered a replacement I was asured would be almost identical to the 1st, what I recieved ( for ?5000 !) was an awfull, course, matted mess , i am in the process of filing a complant and demanding a replacement. I have had better wigs for under ?200. I cant even get a brush through this one , and was asked by the manager/salesman at the Glasgow clinic if I had used a different product on the wig which would invalidate the contract !