Eves Blueguy,
I did get a contract, a double sided piece of A4, one side had T&Cs, the other side was about the customer: Norwood/Name/Deposit Paid/Total Value/Grafts required and things like that.
Tbh,I know opinion is mixed on here - however I have to give them every credit. I've been remiss at checking my bank statements due to working long hours and having a stressy job! However they didn't fob me off at all and processed the refund within a day of me raising the query.
The mistake was an honest oversight, and they corrected it within 24 hours. If I had raised the issue earlier it would have been sorted earlier, however I was on a cycle of pretty much nothing but work/sleep/work.
I can only go by my own experiences: Met Ulf (Kienecker), he is a nice bloke who was more than open to discussion - and actually suggested alternatives to surgery (even as far as getting a sun tan ). Met Zak, who I do like as a bloke, he's always been straight down the line and has also had my best interests at heart. Met another client of theirs in Ulf's reception, and although he was only two weeks out from surgery, he had nothing but good things to say about Ulf, and importantly, when there was a problem LHTC resolved it within 24hours of me raising it.
There are others who have met Ulf/LHTC and have had positive things to say. I may be controversial here, but how many of the posters with negative comments have met LHTC or Ulf... Everyone one here that I've seen seems to be on the lookout for everyone in the community, however sometimes that leads to bashing everyone bar the most well known by default.
I'm not a stooge. I'm an ordinary bloke, not connected to LHTC or Ulf in any way, and was genuinely going to go ahead with surgery until Ulf suggested delaying. Based on my own experience, they deserve a chance imo, even if it is just to go and have a chat and sound them out - and then to make your choice from there.
I'm happy to answer any questions, and will do so honestly.