spuddy1

Hi everyone, Just a quick update on my order. After several emails and phone calls to a constant answer machine i have finally got my products - part of my order missing and had to email again and again to finally be told they it was out of stock and would be delivered soon.The order was damaged on arrival - (bottle top snapped) and not sure if they are the genuine product as the glue is very watery compared to the one i already have and no seals but I finally give up - it will do for now until i find somewhere else. Like i previously stated Im one of the lucky ones as Im not waiting for a hair system! It is my understanding that when you purchase products from the internet the company only take payment from you once the products have been despached not when the order is placed. From this experience I will never buy from Captain Hair again. I too am a female and extremely tough to please when it comes to my hair that's why I pay several thousands of pounds every year for my hair systems,my moto is if i cant have the real thing i want the next best thing!!! Unfortunately i have been suffering from hair loss since i was 15 years old and believe me i have been ripped off too many times now. It saddens me to find so many companies exploiting people in our situations especially when they play on peoples vulnerability. The worst companies for me was Advanced Hair Studio and also Hair Techniques in Hull. Advanced charged me ?6,500 for one and then pushed for more,also pushed for me to buy products they said help care for my system - i later found out they actually caused the hair to break and fall out of the system for you to have to get a replacement quicker (informed by an AH employer)and Hair Techniques charged me full wack too and then failed to tell me that the system that arrived was not the one i ordered but of a lesser standard and tried passing it off as if it was the original...nice. Anyway just thought i would share some of my bad experiences with you to warn others not to go there.wish i had known then what i know now.xxxx

Hi, Cant believe I never read or found this forum before I placed my order with Captain Hair. I only ordered some adhesive etc for ?50 but Im still waiting for it to arrive. I placed my order on the 22nd May 2011 and was charged on the 25th May as I received an email from the elusive Stuart saying it had been despatched. Unfortunately I didnt receive the products so I emailed again and was emailed back with apologise and reassured that they had been sent again and would arrive Wednesday 8th June at the latest Suprise suprise I'm still waiting and cannot get any response from Captain Hair. I have sent 4 more emails requesting for someone to contact me and have left 2 message on their answer machine. I also emailed today to say how disgusted I was in their so called customer care service and that if I dont have any response from them I will be reporting them to the local trading standards. Would not recommend anyone to use this company, Will keep you posted if/when they ever get back in touch with me....:mad: aarghh