I share some of the sentiments here. Stuart and team has supplied my hair for about 6 years and service was impeccable up til about 18 months ago. It was hard to reach them but I understood that the factory sales guy was telling them hair systems had been posted but they hadn't. So when I was told my system was on the way, it was actually still being made!! Not Stuart's fault or anyone at the company. Like he says, they were let down by a crap supplier! I too was unhappy about the phone going but as I run my own business, I can understand the thinking behind it. Either way, I did tell Stuart last time I saw him that I think the phones are needed. Chuffed to see he's listened to me and the phone lines are back up again! Anyway, I love Captain Hair and despite a few troubles, they've always come good!
