One word, Scammers!!! I went to them 10 years ago (when I was just 20 years old and had only starting to lose my hair). Their salesman….I mean ‘consultant’ first tried to sell me a hair piece, which I flatly refused! He then proceeded to sell me this ‘brand new’ treatment where they attach clusters of hairs to existing hairs (in the thinning areas) to give a denser look. The cost was ?3,000, he really sold it to me and said there was a 14 day cooling off period if I changed my mind. So me being an idiot paid a ?1,500 deposit on my credit card.
On the way home on the train, I realised I’d been had, come on if you attach more hairs to an already weak hair, what the outcome??? Yep it’s gonna fall out even sooner that it would have. So as soon as I reached home I called to ask for a refund, I was told only the manager could authorise this and he ‘out of the office’ and they would get him to call me back once he got in. A day passed and no phone call came, so I called again and again the same story……..in fact I called and heard the same story over 36 times over a 6 day period. In the end they said there would be an admin charge of ?70, at which point I just said ok, refund the rest, which they did.