Longpig

Really sorry for your loss Denny.

Thoughts with you and your family

Thanks Denny

Pm sent

I e-mailed Dr. Erdogan's clinic a week ago and have still had no reply. I e-mailed again four days ago and have had no reply to that either.

I appreciate, as someone else said, that the doc is overwhelmed at the moment but still, how time-consuming is it to just fire off a quick reply thanking me for my interest and that someone will get back to me soon?

Contrast that with my six separate e-mails to Dr. Hakan Donagay's clinic which were all answered thoroughly and each within 24 hours.

It's frustrating because I've heard only good things about Erdogan but it seems his customer communication really needs improving.

I called in to see Mick on Thursday for a catch-up. The new premises are VERY nice. I think it's safe to say the new furnishings weren't from the latest DFS sale.

Anyway, Mick was very generous with his time (when I phone him he always reckons he's only got a minute to talk, but he obviously realised as I'd driven a hundred miles he couldn't get rid of me so easily:D)

The refreshing thing for me is that he just absolutely doesn't give it the hard sell. This is why I respect him. He could easily have used the opportunity to try to sign me up to another transplant, but that's just not his style. Back in 1998 when I first met him he practically tried to talk me out of getting one! Told me to get on meds for a year first. I've felt nothing but complete integrity from Mick and the Farjos in all the time I've known them.

I may well have another ht with them at some point but I know it will be when I decide and not from any pressure applied by them.

Thanks for the catch-up Mick and for your help and advice.

Have you tried getting it from your gp on a private prescription?

This would cut the cost dramatically - I paid around ?7 a time for four months supply when I used it. (now stopped it - too many side effects)

Don't understand why people are always encouraged to buy from places at extortionate prices when it's possible to get it prescribed far, far cheaper.

I think trying to gather a factual account of events as they happened is only fair to both parties, and not " cheerleading noise " at all .

 

Its clear to me now that there was` not a five month period of silence` as stated earlier , and the relationship between clinic and patient ,up and until the request for the return of the deposit/ threats , was very likely ...` healthy`

 

 

I think in future regarding downpayments you need to ask when making payment ..." is the deposit refundable or not ? " if you dont ask this question then you have to accept some responsibility , and move on

 

regards

 

ejj

I agree to a point. However I feel strongly that all clinics have a duty from an ethical point of view to divulge this very important fact verbally and not just in witten small print.

If I was in business and taking deposits from people, I couldn't live with myself unless I made this fact clear to a customer. And HT patients can be a vulnerable lot sometimes and don't always think to ask the important questions in the stress of the moment.

Another vote for Lee Dixon from me.

Won't be Shearer as he's over in Poland for the Euros. Also doesnt come across as he type of bloke who's concerned about hair loss.

Looking forward to watching this.

Bob,

Spex has informed me of the situation concerning you and I wanted to address it myself. I felt my input is warranted.

Deposits are non-refundable, that is the nature of deposits unless otherwise specified. We do not take deposits to trick future patients or take advantage of them as you now contend. We do it to make sure patients live up to their end of the agreement should I secure a surgical date exclusively for them thereby rejecting all other potential patients for that day.

From the moment you paid your deposit my staff were obligated to that day and I was obligated to pay them REGARDLESS of whether you decided to back out or not. That's what it takes to keep a highly experienced and competent staff. I don't expect everyone to understand that, which is why I simply state that deposits are non-refundable.

Of course there are patients with extenuating circumstances and there are patients who back out within days of booking. I return deposits to such patients immediately. You, however, do not fall into any of these categories.

I was amazed to hear from Spex that you had actually left your deposit back in 2008 for a surgical date in early 2009. Be that as it may, you had secured a hard date which was the 16th January 2009 and then later backed out, this is exactly why I and every other clinic take deposits. This goes double for UK patients I haven't yet met, such as yourself, where I employ my entire crew because I simply don't know how big your case is going to be or how many staff I will need.

We did hold your deposit outstanding for you to use at some future date, which I was under no obligation to do, but you never pursued it until recently. And now I'm told by Spex, 4 years later, that you don't want surgery anymore and want your deposit back for whatever reason. You lost that deposit years ago as I did pay my staff for the date you obligated yourself too but failed to attend.

It is immaterial that you called to change it months before because almost EVERYONE books cases SEVERAL months in advance and it's these far dates that most patients have to choose from for their own procedures. In short, patients who wanted the same day you booked could not get it because you had already locked it in.

Rest assured that I did not profit from your deposit. Rather, I lost a day of surgery in which I not only could have earned far more, but also been able to help a more willing patient.

I trust this will bring closure to our relationship and I truly do wish you the best in future endeavors. I will not be responding or even reading this thread anymore and have asked Spex to do the same.

Dr. Alan S. Feller

Feller Medical, PC

I've just spent the last half hour reading through this topic and as others have pointed out, the paragraph in bold really troubles me. Frankly I'd say it stinks.

Are we really to believe a top clinic cannot fill a cancellation spot despite having four months in which to do so? This is what Dr Feller is claiming. He will know whether they performed a HT on a replacement patient on that date so unless he is being untruthful he is expecting us to believe that he and his team sat around twiddling their thumbs the whole day cursing Bobilero. I'm not saying the doc is lying, only that I would have thought that three to four months would be ample time to find a replacement patient for that date.

Looks like we won't get an answer on this though. Shame, as Bobilero has been accused of being economical with the truth, maybe the same can be said about the clinic themselves.

Congratulations ukbloke,

That looks like great work as usual and even though you have a pretty large area to cover I reckon you will be very happy in a year's time.

Also your donor hair looks great and plentiful should you require future work.

You were in very capable hands with Dr Farjo. Heal well and roll on next Christmas!

LP

Spex,

I take your point but I reckon my need for concealers is greater than yours!

All the best to you and your family and to everyone on here.

Mick,

Not sure I like to be termed a 'lurker' but I suppose it's true! I'll probably be bending your ear in the new year so brace yourself.

Merry Chrimbo to you and all at the clinic.

Top work Mick,

He's gone from a rather artificial looking hairline to a completely natural one.

Similar to what Dr. Farjo achieved for me a couple of years ago. I let a couple of family members see my hair yesterday without the thickening products I still use (mainly for the crown these days) and they were amazed. Asked me why I bother with them when it looks so natural.

Thanks again mate. We've both come a long way I reckon and one more session should sort us:)

Hey longpig,just had a look at your site and your result looks fantastic!

Cheers Balody. I'm really happy with how the last ht went. It really beefed up the frontal density. I'm keeping an eye on my crown though and I'm not ruling out another Manchester visit at some point.

I occasionally bend Mick's ear about it and he tells to stop being so bloody daft. I might have to try his glasses on one of these days just to see what magical powers they hold!

How you getting on mate? You still considering getting back in the chair?

Only just seen this one. Can't wait to see this one develop Mick.

Everything in place for a fantastic result. Hopefully he keeps us posted.

Mick,

Work looks really good as usual. Have you got him onto the meds to try to maintain the crown?

Hope you're all well

I've just seen your updated thread FS.

You're looking great. And by the looks of it you've got a ton of donor left as well should you get greedy.

Hi FS,

Thanks for your comments.

Yeah that's right, I think I said something to the doc along the lines of: 'I hope you're not treating this as a warm-up gig for when the famous Fallenstar is in the chair!'

Have you taken any recent pics of your crown work?

Thanks a lot Spex,

It's been a long, stressful year but we've all come out ok the other side.

Thanks for the comments guys.

Bill, thanks for your advice on the blog, I'ver got it sorted now.

Balboa. That's typical of Mick and Dr. Farjo, no hard sell at all, just good, honest advice.

Hope you get sorted.

oromirra,

Are you sure Farjo were referring to a consultation and not the earliest date available for surgery?

I know they have quite long waiting lists for transplants but I would have thought they would be able to give you a consult within a couple of weeks of you contacting them.

Just a quick post to say I've finally created a blog.

For some reason the posts don't read chronologically but the dates are clearly shown.

I'm trying to put a link to the blog in my posts but not sure if that's working yet.

Badhair,

Only just noticed this thread.

Congrats on your latest HT. That's a fantastic gesture from the doc also.

Your hair looks amazing now. And certainly no one can accuse you of taking misleading photos! - don't think I've ever seen clearer ones.

You come across as a really top bloke and I'm really happy for you mate.

All the best

Originally posted by balody:

congatulations korec,glad to hear you had a positive experience.

now the hard part...waiting.

longpig,where have you been??look forward to your pics.

Balody,

Afraid I do a bit too much 'lurking' and not enough posting sometimes!

I crease up every time I see your avatar - Marcus was pure tv gold

Congratulations korec.

I'm sure you'll be thrilled with the result.

I had a similarly positive experience with the Farjos last November. I'm hoping to put some recently taken pics up if Mick finally gets round to e-mailing them to me. (Come on Mick pull your finger out!)

You need to be patient now but in a year's time you'll be a new man

Congrats on your procedure cottonnc

I've heard and seen only good things about Dr. Cooley and I reckon you'll be transformed in a few months time