I've just spent the last half hour reading through this topic and as others have pointed out, the paragraph in bold really troubles me. Frankly I'd say it stinks.
Are we really to believe a top clinic cannot fill a cancellation spot despite having four months in which to do so? This is what Dr Feller is claiming. He will know whether they performed a HT on a replacement patient on that date so unless he is being untruthful he is expecting us to believe that he and his team sat around twiddling their thumbs the whole day cursing Bobilero. I'm not saying the doc is lying, only that I would have thought that three to four months would be ample time to find a replacement patient for that date.
Looks like we won't get an answer on this though. Shame, as Bobilero has been accused of being economical with the truth, maybe the same can be said about the clinic themselves.