I Have recently gone through the same experience as GRAV15.
I was shown the video, was rushed into the contract by them saying they would give me a ??500 pound discount if I signed by noon the next day. ??2,800 it cost me to have a very heavy itchy wig glued to my head. It looked that unnatural that a chin strap wouldn't have looked out of place!
The first day I had it fitted, I returned to the studio only one hour later to complain that it was nothing like my own hair, not even the same shade of brown. I wouldn't leave the shop until they did something about it. They decided to swap my unit there and then. The first one I received was a TRICO, they swapped this for NSA (non breathable) which did look more natural. This unit lasted all of 4 month. It started going thin until in places the membrane was showing.
The contract I signed was for a TRICO, custom made for myself. What I have now is a NSA, and as they swapped it the same day, the unit was either someone elses or a one they had lying about the place and therefore not custom made for myself.
Is this not a breech of contract on their behalf?
I also have one of AHS's flyer cards which I had my stylist write down explaining the first unit and what it was swapped for.
I never received the order form and fitting schedule either.
I have written a letter with dates explaining in detail the issues i have with them.
advanced hair studio
in Hair Systems
Posted