One telling observation I made when looking at SMG was that the bulk of the staff has been there for 20 plus years. This is of course not common anymore, particularly in an industry that appears to have a fairly significant amount of turnover.  SMG is special in this regard, and consistent patient satisfaction is the result. SMG has also consistently had the best rated staff and the best rated practice that I have seen out there.  From the Front office staff to the consultant (Matt Z), to the su