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miles

Nightmare experience with hair growth centre in maida vale?

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Posted (edited)

I had a receding hair line and was able to cover it well as my hair was strong and healthy. In any case I chose to have surgery with hair growth centre, maida vale in february 2017.

 

 

 

I was given an all-star type of welcome (not sure why, maybe the mistook me for someone famous). I was promised great results and they showed me pictures of patients who had decent befores and afters. Kamran the manager and Ricky Malhotra were showing me numerous pictures from their phones, I noticed some of the patients were having their procedures on different clinics. When I enquired as to why, they said there surgeons get sub-contracted to carry work for other clinics. It seemed believable at the time.

 

I had a FUE hair transplant and asked for 2500 grafts to correct my hairline. I wanted density. The surgery was almost 10hours long, I was perfectly fit and healthy so not sure why it took so long. I was exhausted and in pain by the end. They promised my hairline would be thick and strong and my temples would be natural.

 

3 weeks later once the scabs fell off, I noticed I had tattooing done to my temples! I was appalled. I am unsure what they have done to hair, grafts and to the back of my head. My barber said my skin is very hard and does not feel like other people who have had hair transplants.

 

I certainly did not ask for any tattooing and definitely not on my temples. When I angrily confronted them, they said i had agreed by signing on the consent form that 'in an emergency I agreed to the medical team/surgeon undertaking whatever was necessary to improve my health and cosmetic outcome'.

 

I don't recall the part of the cosmetic outcome! I have asked for a copy of my medical notes but they will not give them to me. I paid them in cash and have only a whatsapp confirmation of payment, and nothing in email or writing. They are refusing to offer me anything in writing.

 

My issue is not so much financial, I am quite fortunate that I can pay for corrective surgery. I do however want these thugs to be held accountable. I have contacted the Care Quality Commission who reported to me that hair growth centre is not CQC registered. I feel like a total fool for having had this done. They are rude and aggressive on the phone and in their messages.

 

Update.

 

The surgeon name was Dr Zakar Rafiq. Address is 44 Chippenham Road, London, W9 2AF.

However the company has 3 different trading names, Hair growth centre, hair centre global, my cosmetic centre. All registered at the above address. CQC said hair growth centre and global hair ltd are not CQC registered but Dr Zakar Rafiq's company is (my cosmetic centre). One company is registered dormant, the other is closed one is active. It appears they are all conniving together. i remember that my contract was signed with hair growth centre, not with Dr Zakar Rafiqs my cosmetic centre. CQC have asked me to make a formal legal complaint.

 

Please advise what I should do?

Miles_P_Hair_growth_Centre_hair_transplant.png.10682ff67ccab7cf32b2f0c900008b48.png

Edited by miles
Update on CQC feedback

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First, I’d like to say I’m sorry for what you’ve been through, balding is hard enough, but dealing with an unexpected result is even harder. Is the SMP permanent? If it’s not permanent it will fade within a year or so, if it is permanent the only way to disguise it is through hair transplantation. However, because temple points use fine hair, you may always see the tattoo. Here are our recommendations in the UK https://www.hairtransplantnetwork.com/Consult-a-Physician/surgeon-list.asp?StateAbr=UK

 

Lastly, your situation can be fixed, I will also link our recommendations from all over the world. You have options just have to research a little, do not hesitate to ask any questions.

https://www.hairtransplantnetwork.com/Consult-a-Physician/hair-loss-doctors.asp



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I do not provide medical advice, you should always seek medical advice from a doctor or qualified healthcare provider. My responses are my opinion.

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They tattooed you without your consent? I think that’s the first time I’ve ever heard of that! Do you have any pictures showing immediate post op?

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Hi Melvin.

Your comments are really appreciated. Thank you. I am unsure if they used permanent pigmentation, hair growth centre is refusing to provide me with any information.

 

Where should I go to have the tattoos removed if they are non-permanent? I am sure other people must have had problems with this clinic and dr. zakar rafik, I would appreciate if they could advise me on how to take my complaint forward.

 

I will certainly contact the surgeons you have recommended.

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Aside from anything else it sounds like this should be against the law. You signed a contract but if they didn't stipulate tattooing in the contract they are on very thin ground. I would pursue this if I were you - you'd likely get a decent payment that could pay for the best surgeon. Don't let these butchers get away with it.

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Hi Melvin.

Your comments are really appreciated. Thank you. I am unsure if they used permanent pigmentation, hair growth centre is refusing to provide me with any information.

 

Where should I go to have the tattoos removed if they are non-permanent? I am sure other people must have had problems with this clinic and dr. zakar rafik, I would appreciate if they could advise me on how to take my complaint forward.

 

I will certainly contact the surgeons you have recommended.

 

I wouldn’t get the smp removed because it could damage the hair. I would transplant hair in to the temple points so that it covers the SMP. Your current situation can be improved, it’s just a matter of researching. With that said, I’m not familiar with the laws in the UK, but I’m sure there are malpractice laws and consumer rights you can look in to.

 

Here’s an example of a hair transplant repairing SMP.



Co-Moderator Editorial Assistant

I do not provide medical advice, you should always seek medical advice from a doctor or qualified healthcare provider. My responses are my opinion.

My first thread

Hairline Procedure with Dr. Diep

My updated thread

Crown Procedure with Dr. Diep

View my patient website

Patient website

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Miles,

 

I’m truly sorry to hear about your experience. And if you really did have tattooing on the temples when you didn’t ask for it, then I too would be shocked and appalled. The only thing you said that it is normal is that 10 hours for a 2500 graft FUE procedure is typical

 

That said, Melvin has already provided a link to some of our recommended hair transplant surgeons to have met how are high standards for producing excellent results. I encourage you to consult with one of them and consider getting repair work done if necessary

 

Best wishes,

 

Bill


I am the managing publisher of the Hair Transplant Network, the Hair Loss Learning Center, the Hair Loss Q&A Blog and the Hair Loss Forum. I am also a 4 time hair transplant patient. View my patient hair loss website to view my entire hair restoration journey with photos.

Remember, true beauty radiates from within, not from the skin.

I am not a medical professional and my words should not be taken as medical advice. All opinions and views shared are my own.

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Hi Bill,

I didn't realise 10 hours was the norm for a 2500 FUE procedure. Having spoken to other clinics and reading online, I was under the impression that 6-8 hours was the standard length of time for a hair procedure.

 

A friend of mine had his hair transplant at belgravia hair loss centre and his lasted just over 7hours he said. He also didn't complain of the same levels of pain I had.

 

I have booked in for a consultation at the farjo institute in late July to get some advice. in the meantime shall I try and get the tattooing removed? Is that something hair clinics offer or will I have to visit a tattooist?

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Thanks for that Melvin.

So the video recommends to bring the hair line lower to cover the tattooing. In my case that would mean my temples would come further in?

You are right, I should seek a specialist in corrective surgery, it really does seems more complicated than I first thought.

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OK, forget about the amount of time it took, that's not important now. I would seriously get a lawyer and look into suing them. What they've done is extremely shocking. I would pursue this all the way. You could get a sizeable amount of money, that you will no doubt need, to correct their mess.

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OK, forget about the amount of time it took, that's not important now. I would seriously get a lawyer and look into suing them. What they've done is extremely shocking. I would pursue this all the way. You could get a sizeable amount of money, that you will no doubt need, to correct their mess.

 

I am more concerned about correcting my hair line. I have taken legal advice and will let the legal team deal with that aspect. I am on this forum to learn how best to improve my hairline and what can be done to remove/hide the tattooing.

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I am more concerned about correcting my hair line. I have taken legal advice and will let the legal team deal with that aspect. I am on this forum to learn how best to improve my hairline and what can be done to remove/hide the tattooing.

 

OK, well as others have said, you have two options:

 

Remove the tattoo (but this will be exceptionally painful in that part of the body)

Cover it with more hair.

 

If your donor is an issue you may have to consider body hair &/or beard hair transplants.

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Sorry to hear about your experience and sharing it on here as a warning to other people . Anyone reading this should take heed and stay away from UK hair clinics, we all know hair restoration is about the money,

but never have a more cynical unethical bunch of c---s marketed themselves as hair loss professionals as you get in the UK with notable exceptions of course, Dr Ball and the Farjo clinic come to mind .

Really hope you get this sorted best of luck .

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Posted (edited)

Unbelievable, if you are pursuing legal action make sure you research into a decent firm, you don't want to get stung again!

 

As for corrective surgery, you should leave the SMP for now, the legal avenue may take some time and it might help to present it as evidence pointing towards medical negligence.

 

If you want advice on repair work then you should post clear pics of your scalp, the top, front, sides and back clearly showing your donor area. I just hope they've not left it in too much of a mess.

Edited by Shera

Kindest Regards

 

Shera

 

UK Representative and Patient Adviser for Dr. Tejinder Bhatti

Darling Buds Hair Transplant Center, Chandigarh, India.

Dr. Tejinder Bhatti MS, DNB, M.Ch (Plastic Surgery), FAIS, FICS (USA) is recommended at the at Hair Transplant Network.

View My FUE HT Story

View Darling Buds India website

View Dr Bhatti's Youtube Channel

UK Email : darlingbudsUK@gmail.com

UK Freephone : 0800 634 8588

I am not a medical professional. All opinions are my own and my advice should not constitute as medical advice.

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Thanks for your input guys. Having spoken to my solicitors I have been advised not disclose any further details about my procedure due to pending investigations.

 

FYI:

https://www.asa.org.uk/rulings/hair-growth-centre-a17-409132.html

 

The UK Advertising Standards Authority have demanded hair growth centre to change their website as they were making misleading claims.

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