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Dear Bill

 

I note that you have said you have not heard from the members re the closed post - I have emailed you without response. Our patient has also emailed you without response therefore I have been forced to create an account just to contact you therefore a response would now be appreciated

 

I emailed using the help@ email you requested with the following email:

 

Dear Bill

 

I have received an email from one of our patients expressing deep concern regarding posts on your forum. This patient is very upset after seemingly using your forum to share his experience and now feels has ‘let us down’ due to the negative outcome. I am not familiar with the site however I have been shown a screenshot of the post. I note that you very promptly responded to a complaint from a fellow user regarding our patient’s post however the same urgency does not appear to have been applied to the response.

 

I can confirm that as a company we have thus far had no use nor particular interest in this forum, however I am understandably concerned with the manner with which this matter has been dealt as it appears that the post is still present for viewing but cannot be responded to. As a company we have built our reputation on genuine word of mouth, quality service, customer care and good results. We have not, unlike many companies, chosen to use forums such as yours to advertise doctors or our clinic therefore as a company we are not at all pleased about the negative impression being created as a result of the forum. I understand that you are expected to regulate the site and that there has been an issue regarding ISP addresses which we are looking into however I believe the correct course of action on your behalf would have been to either bring down the post altogether, without specifying the cause until proven, or the matter discussed with ourselves. Failing that, the post should have been left open at least until the patient in question had an opportunity to respond to the allegation made. As far as I am aware no effort has been made to contact our company to discuss this matter and according to my patient no response has been received from you thus far.

 

I am more than happy to discuss this matter further with you and as mentioned above, we have contacted the two other patients in question to discuss the matter. In the meantime, I can confirm that all three patients are genuine patients of Health Travel International, proof of which can be provided if necessary, and none of these three patients, nor do any patients or persons work for us in any capacity.

 

I would be most grateful for a swift response.

 

I look forward to hearing from you and discussing the matter further.

 

Regards

 

Anoushka Parshad

Patient Liaison

Health Travel International

 

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Steve's email to you :

 

"Bill

 

Please see my response to 1978Matt which should explain everything you need to know. Apologies for the tone of that message but I find the immediate assumption quite bullish and against ethos of this forum.

 

Dear 1978 Matt

 

Firstly, I want to say what a sad shame it is that you have assumed the worst and looked for the worst case scenario, posting immediately before stopping to think of anything else than the negative. Just because you are representing somebody (doctor) on here does not mean everybody else has the same agenda. It is quite obvious for ALL to see, that I have had all of the surgeries I have shown - the two whacking great scars on the back of my head are obvious enough are they not!?! Nihat Yenturk is my hairdresser. He, as you can quite clearly and obviously see from the fact that he was as bald as a coot and now sports a full head of hair, had a hairtransplant a year and a half ago. Upon visiting the salon I told Nihat that I had learnt how to make a blog and share my progress and said he should do it too because his results are so good. Nihat isn't the best with technology or English as your detective work might have discovered, so he asked me to show him how to create one for himself. We did this together, simply using his facebook pictures! Don't you think if we were some covert representatives that we would both be using better quality medical images?! One member on here even asked Nihat to provide some close up images and the poor guy had me taking pictures with his iphone to upload so he could respond to the blog and again, share his results which he is over the moon about, and for what? To get this kind of a response. I'm new to posting on this forum so maybe the kind of shady behaviour you're describing is common on here, and if it is then I can see why you might think such a thing, but for heaven's sake, we were just trying to share our experiences, I thought that's what this blog was for! From the response I had to my own post, at times I wished I hadn't bothered as I was scolded for expressing my opinion. None of what I said about FUT had anything to do with HTI whatsover - and I haven't even used the company name in the name of my thread! I've already taken a lot of criticism on here for the name of my thread because of the 'Don't have FUT' - it seems any name is no good for you people. Is it just me or is it not a completely sane and rational thing to put the name of the company you used on the thread - if not then I think most people on here need to rename theirs. I saw Walter's blog on here after doing a search for HTI to see if there were any other fellow patients. I had already created and named my blog when I saw Walter's and so when I helped Nihat make his I followed suit and just put 15 months with HTI....sorry!"

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HealthTravel,

 

Thanks for sharing your concerns. However, to date, I have not received any email at help@hairtransplantnetwork.com from Steve or you regarding this matter. Thus, the topic you created above is the first time I'm hearing from anyone regarding Steve or a representative from Health Travel.

 

Do note that moderators typically investigate and respond to concerns within 24 hours. I happen to be seeing your post (which is the first I've heard anything regarding Steve since I temporarily locked suspect topics) within 30 minutes. I'd say that's a pretty swift response, wouldn't you?

 

This community allows its members to share their genuine experiences good or bad on this forum regardless of the physician. However, when multiple aliases share the same IP address, this is probable cause for suspect. I'm not sure if you are familiar with how IP (Internet Protocol) addresses work....but anyone who shares the same IP address is broadcasting (or posting) from the same computer or the same network. While dynamic IP addresses do create the potential for unique users to occasionally obtain the same IP address, the probability of 3 recently joined members who all claim to be unique people and patients of Health Travel International sharing the same IP address is exceptionally rare - unless they are posting from the same computer or intranet.

 

It was privately brought to my attention by one of our forum members that three new members are suspect and may be sharing the same IP address. After checking, I've confirmed this was the case. This includes "SteveB806", "Wrajah2012" and "NYen37. See the attached screenshot. When this occurs, it's highly probable that a single member created all 3 accounts and posted these experiences and photos on our forum. This is in violation of our terms of service that they and you agreed to when you signed up.

 

When there is suspect activity, we typically lock a topic and wait for a private explanation before allowing it to continue. This is to prevent continued speculation and accusations from other members until the moderators receive a response from the individual. So locking the topic was actually advantageous to your patients and your clinic.

 

To date, I have not heard an explanation as to why member "Wrajah2012" is sharing the same IP address as the other two members. Thus, before I consider re-opening the topics I closed, I'm requiring an explanation for this as well.

 

Best Regards,

 

Bill

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Dear Bill

 

Thank you for your response. I can again confirm that emails were sent to yourself using the help@hairtransplantnetwork.com. I have since resent them, this time pasting the address to avoid possible transcription error, and have still not received a response. I suspect that there is a problem with this email address. I have pasted below screenshots of the emails sent showing the date and times sent. I would suggest providing an alternative email address so that I may forward to you the original emails sent and to put a very easy end to this matter, I will send you clear evidence (images, documents, individual airline ticket invoices) that each patient involved is a genuine patient of HTI. Despite any IP issue, this evidence proves without a doubt that the three patients involved are genuine. I would ask that once you have verified this fact, you do not publically share any of the data involved due to our duty of confidentiality and Data Protection responsibilities towards all of our patients which we take extremely seriously. I have now had contact with all three patients who have confirmed that they are happy for me to share their information and images with you in order to resolve this matter.

 

I have now had a returned call from Walter (WRajah2012) who had been on vacation with his children and had no knowledge of this matter until very recently. Walter explained to me that he does not have a pc at home only a mobile tablet (IPad) which he could not use to upload his images which were on his phone and USB. Walter also has his hair styled by Nihat and used the premier lounge within the salon (a VIP area created for the many footballers and sportsmen who visit the salon – (images can be provided)) which houses a pc and entertainment suite, to update his blog. Walter has confirmed that he does not know Steve – as you might imagine, I do not know which of our UK patients know or do not know each other, my role is simply to act as their patient liaison and deal with their patient case when it is passed through to me. As a company we also have no knowledge of who does or does not choose to document their results on forums across the globe and whether they do or do not follow the Terms of Service when doing so. If Steve had not contacted me expressing his distress we would still have no knowledge of this matter. Although I can certainly appreciate that you must investigate matters reported and police suspect accounts, it appears that this is a very simple case of 3 people who are inter-related through a hair salon and have at various times used the same premises and/or in the case of Nihat and Steve, have assisted one another to create blogs and share their experiences.

 

As I have described above, I feel the IP issue only an issue if these patients were not genuine HTI HT patients. Once you have had the opportunity to verify this, it seems irrelevant what network, pc, salon, home or IPad these patients use to log-on and whether they help one another or not. All three patients genuinely wished to share their experience and gather the advice provided by this forum, and that is what is most important.

 

If you provide me with a working/alternative email address, or confirm that you have received the latest emails I have sent to the help@ address, I will get on with sending you all the aforementioned evidence so that this matter can be resolved.

 

Regards

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HealthTravel,

 

Thank you for your response to this topic. I appreciate you attaching the screenshots which does indeed prove you've sent me emails. However, I still have not received anything in my inbox or spam folder. I will contact our webmaster to see if there is some alternative technical issue that's preventing the arrival of some messages. What's strange however, is that I've been receiving and sending emails through this email address for years without any issues - at least, none that I can see.

 

Please understand that the issue wasn't whether or not these three people were genuine patients of Health Travel International. Alternatively, the issue (which a duplicate IP address can indicate) would have been if a member of Health Travel International joined covertly, created 3 separate aliases and posted results on behalf of the clinic while pretending to be genuine patients. Unfortunately, we have seen this happen before and thus, have created a rule (listed in our terms of service) that each member is entitled to only one account.

 

Given that you have provided an explanation as to why each of your 3 patients have created an account using the same IP address (which I assume was from Nihat's hair stylig), I will restore the forum topics to their original state and issue a revised note on each topic.

 

I don't require any additional proof at this time. However, if you would still like to email me and require an alternative email address, you can email me at bill@mediavisionsonline.com. You can also send me a private message through this forum.

 

I suggest however, that you let these three members know that it's advisable that they post from their own computer system fro now on to avoid this kind of confusion occuring in the future.

 

Best wishes,

 

Bill

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Dear Bill

 

Thank you for your response on this on this topic which is much appreciated. I have already advised all three patients about using their own log-ins - they are, understandably quite unsettled about the furore this matter has caused so I don't anticipate any other problems in the future. Feel free to contact me if there are any other issues arising. Thank you for the alternative email address which I will use from here on.

 

Best regards

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