ZOH

I visited HGC in Wembley in 2016 and was greeted by a consultant/manager by the name of Rihan. He didn't seem to know too much but kept on pressure selling me to give a deposit of £800 for a FUE procedure. I soon succumbed signed the agreement and handed over the money. What I did tell them before I paid the deposit is that I would like the surgery to be done in London and that I needed to meet the surgeon a few days before the OP. What was strange that they never asked for my complete medical history to ascertain if this procedure was safe for me and I take blood thinners. In the days following the consultation I was called by Mr. Kamran. He told me that unfortunately the procedure was to be carried out about 30-40 miles from London. He also told me that I need to be in the surgery at 8am. I again inquired about a medical Pre OP but he just said it was not necessary and could be done on the same day as the surgery. I found that quite worrying. I decided not to do the OP as I was not comfortable. I called Mr. Kamran and told him not to book anything as I had decided not to do have the procedure through HGC. The next call I got was from the Manager, Mr. Rihan who told me that he would be dealing with my matter from now on. Since then I have called their company a dozen times and written several emails asking for my money back. This was falling on deaf ears. Eventually discovered that they had moved offices and were now in Marylebone. When my rep approached them today in person at their clinic Mr. Rihan simply said that he will not return my deposit. Please all be aware that this is a con outfit and must be avoided at any cost ! Infact if anyone would like to lodge an official complaint against this company please let me know asap.