I had a 4,000 graft FUT procedure with Dr. Diep in April, 2014 - just over 5 years ago. Generally speaking, I am pleased with the result of the procedure itself. However, the the scar I was left with was very wide, and hair never regrew in a fairly large area around the scar on both sides of my head - about 2 inches wide and 0.5-0.75 inches vertically. I have since sought the opinion of other hair surgeons who have said this is not a typical result, but I didn't think much of it, and at my one-year follow-up Dr. Diep said that he could fill in the area with an FUE into the scar procedure and I could schedule it at my convenience.
Scheduling that follow-up FUE procedure has been very difficult. It has happened three separate times that I have been told a date is mine, only to have them come back the next day to say the date was no longer available, with no explanation. Dr. Diep's office has consistently given me conflicting information, ignored emails, and not returned phone calls.
I first emailed to inquire about the FUE into scar procedure on January 29, and was told that the first available consultation via FaceTime wasn't until April 2nd, which I took. Dr. Diep explained the options for the scar, quoted me $2,500 to fill it in via FUE. I emailed Dr. Diep's office on April 29th to schedule a date for the procedure. After some back and forth, on May 13 at I received an email saying that July 19, August 8, or December 16 were available, and I should reply via email or call back to book one of those. I replied 38 minutes later to the email to say that I would take July 19. Monica from his office also called me around the same time I received their email, presumably to take down my credit card, but I was at lunch so missed the call. I called back 27 minutes later, and was told that Monica was on the phone but would call me back as soon as she was off. So, within one hour, I had been offered a date, accepted that date via email, and called his office to confirm and was told I would be called right back. I never got a call back, and the next day in the afternoon I got an email saying the date I had chosen was booked and I needed to pick a new one.
I sent an email expressing frustration with the situation, and received a reply from Allison at his office that June 3rd was now available. June 3rd had never been mentioned as an option before. I replied to the email that if anything was available in July it would be slightly preferable, but if not then I would absolutely take June 3rd. I didn't hear back the rest of the day, and then followed up the next day to confirm I was set and see if they needed to get on the phone. The day after that, I got an email saying nothing more than "The next date is: October 3, 2019."
I replied again to Allison to express frustration, but say that I would take October 3rd if that was all that's available. I sent this email on May 17th, and have still haven't gotten a reply. I called the office four days later, on 5/21, and asked to speak to Allison to confirm the October 3rd date. Allison told me that October 3rd was no longer available, and there was nothing available for the remainder of the year, and I could be put on a wait list in case someone canceled. When I said that this was the third time I had been given a date, and then told it was unavailable right after, she told me that I should have called to confirm. When I pointed out that I had called to confirm the July 19 date, and then never was called back by Monica, she didn't really have an answer. I also pointed out that in their emails that offer dates, it says "you can either email me or give me a call" to confirm.
***Update*** after I initially posted this, Dr. Diep's office got in touch with me and the situation was resolved and I was able to schedule a date for the scar revision procedure. I'm very appreciative of their quick response and their willingness to find time for me, and am satisfied with the outcome.