HairTransplantCoordinator

RESPONSE FROM Dr. TAYFUN OGUZOGLU HAIR TRANSPLANT CLINIC Hello Dear Members of the Forum, To start with, I would like to introduce myself. My name is Nasimi Khalilzada. I am one of the patient coordinators of Dr. Tayfun Oguzoglu and I have been doing this job for more than 3 years. In our entire experience with Dr. Tayfun we have had a few similar cases before and we exactly know how to deal with them. Consequently, we showed Mr. Saulo many times that we are not insensitive people and we could solve the problem within the standards we know. However, Mr. Saulo continued accusing us of all what happened and reduced all the chances to solve the problem. First, I would like to give brief explanations to all Mr. Saul’s statements he shared above: 1. We confirm that we offered him the second session for free. Usually, if patient starts complaining about the results straight after the hair operation we try to give clear and easily understandable explanations and keep the communication on a good level in order to avoid misunderstandings. We let the patient know that we are concerned about what makes him worried and we never leave him alone face to face with the problem. We think about all possible solutions and ready to offer at least one if not more, till patient feels satisfied. Free second session is one of the latest options we would recommend. We do it only if we really find mistakes connected to the job of the medical team and if we really do not see any realistic explanation about what patient experiences. The case with Mr. Saulo was absolutely different. He did not want to listen Dr. Tayfun's recommendations and explanations and continuously was complaining that the frontal hair line was asymmetric. I explained him that it is normal to have some asymmetry straight after the operation and almost all patients have the similar thing. The swelling and redness after the operation are the actual reasons of the temporary asymmetry (it stays for a short time). As Mr. Saulo was not accepting any explanation we decided to offer him a free session. But it could be implemented only if the frontal hair line would still stay asymmetric after 1 year and if Mr. Saulo would not be happy due to this matter. We promised to find a solution for the problem if he could give us a chance and if he would not share a negative review on internet (you can see these conversation in the picture Mr. Saulo attached to his review). I tried to explain him that it is necessary to analyze the case from different aspects and to understand each other. But that was unsuccessful. 2. Mr. Saulo accuses us of being liars, dishonest and untrustworthy people. However, we did what had been promised. It is true that beside Dr. Tayfun we have other doctors working in our clinic (please check the link https://drthair.com/our-doctors/). They are the qualified members of our team and have certificates from international organizations. You can see in the screenshots attached by Mr. Saulo that we provided information about how the operation would happen and that Dr. Tayfun would be assisted by assistants. The main parts of his operation, opening incisions and extraction were done by Dr. Tayfun. The implantation was done by certified nurses under Dr. Tayfun's supervision. Mr. Saulo read that message and accepted what we offered him. But now he is complaining about the procedure and accuses us of being liars. 3. The next day after the procedure Mr. Saulo and his friend had a long consultation with Dr. Tayfun and they actually could tell him all their complaints. He could mention that the line was asymmetric. He was supposed to do it on that day. However he did not. Miscommunication between him and us started from that point. 4. Now I would like to ask Mr. Saulo to answer my question about why he deleted his first bad review on this forum despite the fact that he knew we are liars and dishonest people? I mean he knew that we are liars and it would be better not to believe us anymore. I think Mr. Saulo would not give a true answer for this question. So I want to answer it myself. He deleted that review about us because a few months after the procedure he understood that it had been a wrong decision to share it on the forum. He understood that the frontal hair line was getting better by time and it actually was not asymmetric. Finally he started realizing that the result would be good. But at the same time he was thinking about the free session, because he knew that he would need a second session (Young patients may need second operation as the hair loss remains active. We provide an informative document to our patients about that and they sign it before the procedure starts. Mr. Saulo signed it in the hospital). He is a young patient and he is still losing hair. Thus, the free session we offered, seemed to be useless in the beginning but started being attractive a few months later. But Mr. Saulo forgot that we are not stupid people. That bad review made some problems for us. But even then we did not reply to his review on the forum. Because we did not want to hurry to justify ourselves. We decided to wait one year until we get the final results and then we could show him that he was wrong about the frontal hair line. Now we have pictures as a proof and we can surely comment his second bad review. 5. Dear Members of the forum, we all know well that the reason why you are here is to share your experience with others who want to have hair transplant operation. When you write about your positive experience you want to show people that they can choose the same doctor and be happy. When you write a bad review you want to show your dissatisfaction and you do not want other people to have the same experience and to be sad. In his first bad review Mr. Saulo was calling people to stay away from Dr. Tayfun. He was thinking that he was doing good for people, because he was trying to change their opinions about Dr. Tayfun by showing him as a liar. He was sure that we are liars. Did not he want to warn people and to keep them away from us? But why he deleted his review after couple of months? Most probably he would not give an honest answer to this question too. Therefore I am answering this question here. Mr. Saulo knows very well that he did wrong when he shared his first bad review. Actually he was lying to people about how Dr. Tayfun is bad. He could not keep his emotions under control and wanted to damage the doctor's reputation. Later he decided to delete his first bad review and try to get that free session from us. 6. In conclusion I would like to say that it is better to give the real facts and show the before and after pictures of Mr. Saulo. It is better to expose the facts than to accuse others of something. Please see Mr. Saulos before and after pictures in the attachment. Thank you All!