I was booked to fly out on the 2nd January for my HT in Ankara and return home on the 5th and I've had to cancel due to family problems but the booking process left a sour taste in my mouth.
I forwarded my flight plan to the foreign patients manager asking if they looked okay and got an email back shortly afterwards saying the flights were okay and to go ahead and book them.
I booked the flights and an hour later received an email saying she had made a mistake and could I alter my flight to come home a day later, I called Turkish airlines but they have a strict no change policy on the flight.
The reason it wasn't an ideal flight was because I would be arriving on the Saturday night and the clinic was closed on the Sunday so I wouldn't be having my transplant til the Monday and my return flight was 9am on Tuesday 5th January.
The Patients manager assured me it would be fine but when I pushed and asked her if they were going to open the clinic for me on the Sunday she said no they would just work in the time scale they had, which would have me going in to the clinic at 6:30 on the morning I leave to have my bandage removed and head washing.
As the airport is a 40 minute drive from the clinic and my flight at 9am I felt this was less than ideal and I would be rushed around for no other reason than error on their part
I should also add I paid 600gbp for flights for me and my father
I plan on re scheduling on a later date but should alarm bells be ringing?
Any thoughts?