Well said Bill! Thus far H&W unfortunately has not been handling this matter as best as they should in my opinion and as evinced by mav23100gunther's post below.
Mav is right. It really does seem that H&W was more interested in "the sell" rather than the patient in this example. I'm perplexed as to why H&W is handling the matter in this fashion. It's bad business. Not just for the patient (Corey), but for future patients who are reading this thread and say to themselves, "I don't want that to happen to me, so i'm gonna take my business elsewhere."
Corey spent 18 months waiting for a result which did not deliver, now has a scar for a procedure which did not deliver and had to earn/save/spend $12K on a procedure which did not deliver.
H&W on the other spent roughly 1 day's worth of labor and supplies for Corey's procedure.
It's evident who lost more in this comparison, but just in case its unclear, it was Corey.
I hope the folks over at H&W understand that this business is highly dependent on reputation. Because thus far in regards to the handling of this matter, H&W has received a slight bald spot on the crown of their reputation. Hopefully Dr.'s Hasson and Wong will do whats right and restore density to their crown. I'm sure they can, because as Mav so eloquently stated, "Dr. Hasson is in the top 5 strip surgeons on this planet." Let's hope he does his best to keep it that way by doing what is right today.