Longevita

We were almost getting used to your deep expertise in medicine. Now the accounting guru inside you came out. We are unable to follow you any longer Melvin! 😂

Melvin - this is a statement that gets updated every time the patient makes a payment, therefore the deposit shows the accumulated total. It is very natural for the last statement to show like this when the whole balance is paid. It DOES NOT prove the initial deposit is actually the full amount. Our terms and conditions on the website explain this further. Yet we can all agree this should not be the focus of discussion here. Please guide all unhappy patients to follow the steps outlined in the previous message rather than dictate your unproven expertise in this field. After all you don’t seem to have any medical qualification to judge clinical results.

Actually this image does NOT prove your point that you made a full payment at the time of booking. All this shows is that there is no remaining balance to pay. In fact it proves out point that there is a DEPOSIT payment at the time of booking and it is a fraction of the total. Anyways here are your options if you are sincere about getting our help: 1) Submit your pictures to aftercare@longevita.co.uk so that we can have our medical team assess the condition of your hair. We will also get a second opinion from independent surgeons so that we have an objective view of your results. If your case requires a remedial action, we would certainly help you. 2) You may book a callback with one of our aftercare specialists on the following link: Removed link Please select the “Aftercare Support” appointment. 3) You may pay a visit to any of our clinics in London or Istanbul and be examined by a medical professional. If any of the above free of charge options does not work for you, then you may follow our complaints procedure on our website and a member of our management team will be in touch for a resolution. Removed link Please select the “Complaints Procedure” tab. Longevita treated over 25,000+ patients over the last 10 years and almost all of our patients are absolutely happy and our success rate has been 98%. If you believe you are in the remaining 2%, you are not alone and we will take responsibility by offering you a resolution.

We never take full payments, we only take a deposit at the time of booking, therefore this person who is not willing to share any pictures is unlikely to be a genuine patient.

We would be happy to help if you submit your most recent pictures to aftercare@longevita.co.uk for a medical assessment.

Since you are using a nickname on this forum, we are unable to identify you. Please contact our aftercare team by sending your most recent pictures from all angles of your scalp (front, sides, back and top) to aftercare@longevita.co.uk so that we can obtain a medical assessment from one of our expert surgeons and then assist you. If there is any remedial action required, we'd be happy to discuss. Please note your nickname on your email as well.

The reason that we have lower prices than others are: 1) We are endorsed by the Turkish government and our rates are subsidised by them. 2) We have the highest volume of referral patients thanks to our excellent results and this volume enables us to negotiate lower rates with all vendors including the medical practitioners, medical facilities, medical suppliers, hotels etc.

He did not want to post his pictures therefore we cannot comment on any results. We are open to have an open dialogue if things did not turn out to be as planned. This is in the very nature of cosmetic surgery. None of our patients are alone, we support them until the end. It is just that we need them to follow the appropriate process in place by communicating with us first and giving us an opportunity to understand what the issue is so that we can take action. Comments on forums without an expert opinion is just not productive.

Have you seen their results? Probably not. It is unfair to make such a comment without seeing the before and after pictures.

@Abelks the prices in Turkey have no relation to the quality of service, experience or expertise of medical professionals. The currency exchange rate, wages of medical staff, cost of real estate locally are among the many factors that impact the cost of hair transplants. Please visit our website for a detailed explanation of the reasons behind the low cost nature of hair transplant in Turkey.

Dear @Harj it seems that neither you nor the medical professional you are referring to on your post have any accurate knowledge of skin and skull anatomy. Please search for a diagram of human skin and its layers involved in hair transplant which demonstrates clearly that hair transplant has no link to brain, spine or nervous system. Hair transplant is performed on the skin wheres brain and spine are under the bone structure protected by the skull. The conditions you outlined above are not among the complications that hair transplants can possibly cause according to medical literature.

You are incorrect by stating that there is no regulation in this industry. Ministry of Health regulates healthcare in Turkey. There is strict criteria and certification of the parties involved in medical travel to Turkey.

We embrace freedom of speech and are open to feedback whether it is positive or not. However if your comments damage our reputation without any genuine evidence then they could be classified under Defamation Act 2013. Please note that success of any cosmetic surgery (including hair transplants) is a shared responsibility between the patient and the medical team because patients are required to strictly follow post operative guidance given by their physicians.

@Hairsonality the hair transplants offered through Longevita are under lifetime warranty. Please contact our dedicated aftercare team via email aftercare@longevita.co.uk and submit your most recent pictures so that the medical team can provide you with a medical assessment. If your results are less than satisfactory, we will certainly offer you a free of charge revision surgery or a partial refund.

@LaserCap it is very unfair for you to make comments about the ethics or professionalism of a clinic, a medical team or the success rate of a medical procedure without verifying the facts related to that particular case.